ZipRecruiter

Log In

1

Customer Service Representative Jobs in Hamilton, ON

Matrec

Customer Service Representative

Navan, ON · On-site

Customer Service Representative Location: Navan, ON (5001 Herbert Dr, Navan, ON K4B 1J1) Schedule: Full-time, Permanent (Indoor office environment 95% of the time) Job Summary: At Matrec, our ...

Hayward

Customer Service Representative

Oakville, ON

The Customer Service Representative provides accurate, timely, and professional support to customers and sales representatives across all standard Hayward Flow Control product lines. This position ...

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

High-Energy Customer Service Representative - Drive Leads, Build Relationships, and Fuel Growth in a Fast-Paced, Rewarding Sales Environment! Ready to Spark Growth and Ignite Your Career? We're ...

Parker

Customer Service Representative

Milton, ON · On-site

The Customer Experience team is looking for a candidate to fill the role of a Customer Service Representative . The successful candidate will be responsible for delivering premier service and support ...

H2O4Life

Customer Service Representative

Kitchener, ON

CA$70K - CA$80K/yr

Customer Service Representative Join H2O4Life, a proudly Canadian company offering competitive pay, bonuses and paid training -- no experience required. This is a Monday to Friday position with no ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Hamilton, ON

Customer Service Representative information

See Hamilton, ON salary details

$8

$17

$28

How much do customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service representative in Hamilton, ON is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $13.09 and $19.16 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Hamilton, ON?

The most popular types of Customer Service Representative jobs in Hamilton, ON are:

What are popular job titles related to Customer Service Representative jobs in Hamilton, ON?

For Customer Service Representative jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Hamilton, ON look for?

The top searched job categories for Customer Service Representative jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Customer Service Representative jobs?

Cities near Hamilton, ON with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $35,609 per year, or $17.1 per hour.

Customer Service Representative

TreowGroup Recruitment

Hamilton, ON

CA$24 - CA$26/hr

Full-time

Re-posted 8 days ago

Job description

WinstonBrock Recruitment, on behalf of our Hamilton-based client, is seeking a Customer Service Representative to join their growing team.
Role Overview
The Customer Service Representative plays a key role in ensuring timely and professional handling of all in-bound customer inquiries. This role demands accuracy, efficiency, and a strong understanding of how customer service integrates with broader business functions. You’ll contribute to customer satisfaction, support corporate sales initiatives, and help maintain seamless operations across the sales cycle.
You will make your impact by:
  • Responding to customer inquiries email and phone with a high degree of professionalism and attention to detail
  • Accurately reviewing and processing incoming customer orders
  • Supporting the onboarding and servicing of customers
  • Gaining a strong understanding of the client’s industry and business needs to make informed recommendations
  • Maintaining in-depth knowledge of company products and production capabilities
  • Delivering consistent, solutions-oriented customer experiences
  • Managing multiple tasks and priorities with strong organization and communication

You are a great fit if you:
  • Hold a post-secondary diploma or degree in Business or a related field
  • Have 2+ years of experience in sales, administration, and/or customer service
  • Bring strong verbal, written, and presentation skills
  • Are detail-oriented, highly organized, and excel at multitasking
  • Thrive in a collaborative, fast-paced environment
  • Have strong computer skills and proficiency in MS Office
  • Are able to quickly identify customer needs and direct them to the right internal contact
  • Can travel occasionally, including to the U.S., if required

What’s in it for you:
  • Competitive Pay: $24-$26/hour
  • Benefits: Comprehensive benefits package
  • Stability: A stable, full time position with an established and growing organisation

How to apply:
Qualified candidates are invited to submit their resumes for consideration. We appreciate all applications; however, only those selected for an interview will be contacted.
WinstonBrock Recruitment, as well as our client, is an equal opportunity employer committed to building a diverse workforce. WinstonBrock Recruitment, as well as our client, believes in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.