ZipRecruiter

Log In

1

Customer Service Representative Jobs in Clinton, MD

High's

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Gambrills, MD · On-site

$15.50 - $21.25/hr

Customer Service Representative Store 54 - Millersville, MD 21108 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

next page

Showing results 1-20

All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Clinton, MD

Customer Service Representative information

See Clinton, MD salary details

$9

$18

$26

How much do customer service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer service representative in Clinton, MD is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.82 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Clinton, MD?

The most popular types of Customer Service Representative jobs in Clinton, MD are:

What are popular job titles related to Customer Service Representative jobs in Clinton, MD?

For Customer Service Representative jobs in Clinton, MD, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Clinton, MD look for?

The top searched job categories for Customer Service Representative jobs in Clinton, MD are:

What cities near Clinton, MD are hiring for Customer Service Representative jobs?

Cities near Clinton, MD with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Clinton, MD as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,874 per year, or $18.7 per hour.

Customer Service Representative (CSR)

Joseph J Magnolia

Washington, DC • On-site

$16.50 - $22.50/hr

Full-time

Medical, Life, Retirement, PTO

Posted 25 days ago

Job description

Description:

Join the Magnolia Plumbing, LLC Team!
For more than 75 years, Magnolia Plumbing, LLC has been a trusted provider of plumbing, HVAC, wastewater management, and underground utility services throughout the Washington, DC metropolitan area. As we continue to grow, we are looking for experienced professionals to join our Underground Utilities Division.


Magnolia Plumbing, LLC is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our growing team. The CSR will be responsible for providing an exceptional customer experience by assisting homeowners with scheduling service appointments, answering questions, coordinating with technicians, and supporting daily operations.

The ideal candidate is organized, professional, and able to thrive in a fast-paced environment while maintaining a positive attitude and strong communication with customers and team members.


Responsibilities

  • Serve as the first point of contact for customers by answering incoming calls and responding to service requests.
  • Schedule and coordinate plumbing and HVAC service appointments.
  • Communicate appointment details, updates, and service information with customers.
  • Dispatch and coordinate with field technicians to ensure efficient scheduling and customer support.
  • Maintain accurate customer information and service records within company systems.
  • Assist customers with questions regarding appointments, services, and next steps.
  • Handle customer concerns professionally and work toward timely resolutions.
  • Follow up with customers regarding completed services and overall satisfaction.
  • Communicate effectively with Service Managers, Technicians, and internal departments.
  • Support daily administrative tasks and office operations as needed.
Requirements:
  • Previous customer service, call center, dispatch, scheduling, or administrative experience preferred.
  • Experience in the HVAC, plumbing, construction, or home services industry is a plus.
  • Strong verbal and written communication skills with professional phone etiquette.
  • Excellent customer service skills with the ability to handle customer concerns professionally.
  • Ability to multitask, prioritize, and manage multiple appointments in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Comfortable learning and using computer systems, scheduling software, and CRM platforms.
  • Ability to maintain accurate records and documentation.
  • Strong problem-solving skills and the ability to make decisions while supporting customers and technicians.
  • Ability to work independently while also contributing to a collaborative team environment.
  • Positive attitude, reliability, and willingness to support a growing organization.

Benefits & Culture

  • Medical benefits starting the first of the month, plus company-paid life insurance and long-term disability.
  • Company contributions to 401(k) and HSA.
  • Company-paid Employee Assistance Program (EAP) and mental health coverage.
  • Company-paid Basic Life Insurance Policy.
  • Paid time off (PTO) available from day one.
  • Empowered environment: we trust you to own your work.
  • Opportunity to pursue trade school and ongoing professional development.

As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.