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Customer Service Representative Virtual Assistant Jobs in Indiana

Leidos

Customer Service Representative

Indianapolis, IN · On-site

$19.42/hr

As a Customer Service Representative , you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance ...

Leidos

Customer Service Representative

Indianapolis, IN · On-site

$19.42/hr

As a Customer Service Representative , you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance ...

Leidos

Customer Service Representative

Indianapolis, IN · On-site

$19.42/hr

As a Customer Service Representative , you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance ...

Worldwide Foam

Customer Service Representative

Elkhart, IN · On-site

$24 - $25.50/hr

... assist them with any shipping, delivery, product, or pricing needs. You'll make customers feel ... Customer Service Representative Compensation:$24.00 - $25.50/hourSteady 8:00 am - 5:00 pm, Monday ...

Worldwide Foam

Customer Service Representative

Elkhart, IN · On-site

$24 - $25.50/hr

... assist them with any shipping, delivery, product, or pricing needs. You'll make customers feel ... Customer Service Representative Compensation: * $24.00 - $25.50/hour * Steady 8:00 am - 5:00 pm ...

Worldwide Foam

Customer Service Representative

Elkhart, IN · On-site

$24 - $25.50/hr

... assist them with any shipping, delivery, product, or pricing needs. You'll make customers feel ... Customer Service Representative Compensation: * $24.00 - $25.50/hour * Steady 8:00 am - 5:00 pm ...

kirbyrisk

Customer Service Representative

Terre Haute, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative - Electrical Supply Terre Haute, IN Are you someone who enjoys ... Coordinate with vendors to help ensure products are delivered accurately and on schedule * Assist ...

kirbyrisk

Customer Service Representative

Terre Haute, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative - Electrical Supply Terre Haute, IN Are you someone who enjoys ... Coordinate with vendors to help ensure products are delivered accurately and on schedule * Assist ...

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Customer Service Representative Virtual Assistant information

What is a customer service representative virtual assistant?

A Customer Service Representative Virtual Assistant is a remote professional who provides support to customers through various communication channels such as email, chat, or phone. Their responsibilities often include answering customer inquiries, resolving issues, processing orders, and providing product or service information. By working virtually, they help businesses maintain high-quality customer service without being physically present in an office. This role requires strong communication skills, patience, and the ability to multitask using digital tools. Virtual assistants in customer service often work for multiple clients or companies, depending on their employment arrangement.

What are the key skills and qualifications needed to thrive as a customer service representative virtual assistant?

To thrive as a Customer Service Representative Virtual Assistant, you need strong communication skills, problem-solving abilities, and familiarity with customer service principles, often supported by a high school diploma or equivalent. Proficiency in CRM tools, live chat platforms, and productivity software like Microsoft Office or Google Workspace is typically required. Exceptional interpersonal skills, patience, and the ability to multitask effectively help individuals stand out in this remote role. These skills are crucial to ensuring customer satisfaction, efficient issue resolution, and seamless virtual support for clients.

How do customer service representative virtual assistants typically collaborate with remote teams and supervisors?

Customer Service Representative Virtual Assistants often work closely with remote teams and supervisors using digital communication tools such as chat platforms, video conferencing, and shared task management systems. Regular check-ins, virtual team meetings, and real-time updates help ensure alignment on priorities and customer needs. Successful collaboration also involves clear documentation of customer interactions and prompt reporting of issues or trends, allowing supervisors to provide support and feedback efficiently. This structure fosters a supportive work environment and helps virtual assistants stay connected with their team, even while working from different locations.

How do I become a customer service representative virtual assistant?

To become a customer service representative virtual assistant, you typically need strong communication skills, proficiency with customer support tools like live chat or email platforms, and a reliable internet connection. Many employers prefer candidates with previous customer service experience or relevant certifications, and some roles may require flexible scheduling or bilingual abilities.

How to become a customer service representative virtual assistant?

To become a customer service representative virtual assistant, you should develop strong communication and problem-solving skills, familiarize yourself with customer service tools like live chat and email platforms, and have a reliable internet connection. Many employers prefer candidates with previous customer service experience or relevant certifications, and some roles may require flexible scheduling or specific software knowledge.

What cities in Indiana are hiring for Customer Service Representative Virtual Assistant jobs?

Cities in Indiana with the most Customer Service Representative Virtual Assistant job openings:

Customer Service Representative Virtual Assistant jobs near you

Customer Service Representative

Indianapolis, IN • On-site

SPEEDWAY COLLISION
See more jobs at SPEEDWAY COLLISIONexternal

$35K - $50K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Employee discounts

Speedway Collision is seeking a professional, friendly, and highly organized Customer Service Representative to join our Indianapolis team. This position serves as an essential connection between our customers and repair professionals, helping ensure every customer feels informed, respected, and supported throughout the collision repair process.
Benefits and Perks
  •  Competitive compensation 
  •  Paid time off 
  •  Career growth and advancement opportunities 
  •  Professional training and development 
  •  Supportive, team-oriented work environment 
Job Summary
As a Customer Service Representative, you will guide customers through the administrative and communication portions of their repair experience—from the initial phone call through vehicle delivery. You will answer questions, collect accurate information, provide repair-status updates, coordinate appointments, and assist with customer concerns.
The ideal candidate is compassionate, dependable, comfortable using computers, and able to communicate calmly and professionally with customers who may be experiencing the stress and inconvenience of an accident.
Key Responsibilities
  •  Greet customers in person and provide a welcoming, professional first impression 
  •  Answer and manage a high volume of incoming telephone calls, emails, and customer inquiries 
  •  Listen carefully to customers, identify their needs, collect relevant information, and determine the appropriate next step 
  •  Schedule estimates, repair appointments, vehicle drop-offs, and deliveries 
  •  Provide timely repair-status updates using information supplied by the production and estimating teams 
  •  Explain the collision repair process in clear, customer-friendly language 
  •  Follow approved telephone scripts, communication procedures, and customer-service standards 
  •  Accurately document customer conversations, requests, concerns, and follow-up activities 
  •  Assist with obtaining customer and vehicle information, insurance details, authorizations, and other required documentation 
  •  Coordinate communication among customers, insurance representatives, rental providers, vendors, and internal team members 
  •  Address customer concerns professionally and escalate issues to management when appropriate 
  •  Maintain organized electronic and paper records 
  •  Support front-office operations, including scanning, filing, data entry, and general administrative responsibilities 
  •  Protect customer privacy and confidential business information 
  •  Participate in training and team meetings to maintain current knowledge and strengthen customer-service skills 
  •  Help maintain a clean, organized, and professional customer reception area 
  •  Contribute to team goals for customer satisfaction, communication quality, and operational performance 
Qualifications
  •  High school diploma or GED required 
  •  Previous customer service, receptionist, administrative, automotive, or collision repair experience preferred 
  •  Excellent telephone, written, and face-to-face communication skills 
  •  Friendly, professional, and compassionate approach to customer service 
  •  Strong active-listening and problem-solving abilities 
  •  Comfortable using computers, email, customer-management systems, and standard office software 
  •  Ability to learn collision repair terminology and workflow procedures 
  •  Highly organized with strong attention to detail 
  •  Ability to prioritize responsibilities and manage time effectively 
  •  Capable of remaining calm, courteous, and solution-focused under pressure 
  •  Dependable, punctual, and committed to following through on customer needs 
  •  Ability to work independently while contributing to a team environment 
What Success Looks Like
A successful CSR at Speedway Collision makes customers feel confident that they and their vehicles are in capable hands. They communicate proactively, document information accurately, follow through on commitments, and work closely with the entire team to create an exceptional repair experience.
Speedway Collision is an equal opportunity employer. Employment decisions are based on qualifications, merit, and the needs of the business.