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Customer Service Representative Virtual Assistant Jobs in Alberta

Avmax

Customer Service Representative

Calgary, AB · On-site

Reporting The Customer Service Representative reports directly to the Director of Avionics. Core Competencies * Communication Skills * Positive Attitude * Problem-Solving Skills * Professionalism

SIEGEL GROUP NEVADA INC

Role Summary Customer Service Representative are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression.

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Customer Service Representative Virtual Assistant information

What is a customer service representative virtual assistant?

A Customer Service Representative Virtual Assistant is a remote professional who provides support to customers through various communication channels such as email, chat, or phone. Their responsibilities often include answering customer inquiries, resolving issues, processing orders, and providing product or service information. By working virtually, they help businesses maintain high-quality customer service without being physically present in an office. This role requires strong communication skills, patience, and the ability to multitask using digital tools. Virtual assistants in customer service often work for multiple clients or companies, depending on their employment arrangement.

What are the key skills and qualifications needed to thrive as a customer service representative virtual assistant?

To thrive as a Customer Service Representative Virtual Assistant, you need strong communication skills, problem-solving abilities, and familiarity with customer service principles, often supported by a high school diploma or equivalent. Proficiency in CRM tools, live chat platforms, and productivity software like Microsoft Office or Google Workspace is typically required. Exceptional interpersonal skills, patience, and the ability to multitask effectively help individuals stand out in this remote role. These skills are crucial to ensuring customer satisfaction, efficient issue resolution, and seamless virtual support for clients.

How do customer service representative virtual assistants typically collaborate with remote teams and supervisors?

Customer Service Representative Virtual Assistants often work closely with remote teams and supervisors using digital communication tools such as chat platforms, video conferencing, and shared task management systems. Regular check-ins, virtual team meetings, and real-time updates help ensure alignment on priorities and customer needs. Successful collaboration also involves clear documentation of customer interactions and prompt reporting of issues or trends, allowing supervisors to provide support and feedback efficiently. This structure fosters a supportive work environment and helps virtual assistants stay connected with their team, even while working from different locations.

How do I become a customer service representative virtual assistant?

To become a customer service representative virtual assistant, you typically need strong communication skills, proficiency with customer support tools like live chat or email platforms, and a reliable internet connection. Many employers prefer candidates with previous customer service experience or relevant certifications, and some roles may require flexible scheduling or bilingual abilities.

How to become a customer service representative virtual assistant?

To become a customer service representative virtual assistant, you should develop strong communication and problem-solving skills, familiarize yourself with customer service tools like live chat and email platforms, and have a reliable internet connection. Many employers prefer candidates with previous customer service experience or relevant certifications, and some roles may require flexible scheduling or specific software knowledge.
Customer Service Representative Virtual Assistant jobs near you

Customer Service Representative

Edmonton, AB • On-site

Weatherford
Clean Energy Services • 10K+ employees
Learn more about Weatherfordexternal

Full-time

Posted 14 days ago

Weatherford rating

7.3

Company rating: 7.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

49th of 87 rated oil and gas companies

Job description

We're seeking a dynamic Customer Service Representative to serve as the vital link between our customers and operations teams. In this role, you'll orchestrate daily activities including crew dispatch, equipment coordination, and customer relationship management. You'll take ownership of key accounts within your geographic area while ensuring seamless communication, timely deliveries, and exceptional service. This position offers the opportunity to guide less experienced team members and drive continuous improvement in our international sales operations.

Roles and Responsibilities

  • Serve as primary communication liaison between customers and operations, dispatching crews and equipment for job assignments

  • Plan, lead, and coordinate daily activities of shipping personnel and shop staff

  • Respond to quote requests from external and inter-company customers; prepare contracts, quotations, and shipping documentation

  • Assess customer needs and recommend appropriate solutions; actively support sales of new or additional services

  • Coordinate transportation logistics, arrange insurance, and track all shipments through to customer delivery

  • Process and review incoming orders, verify transfers, and ensure proper shipping procedures are followed

  • Manage invoicing for equipment shipped and associated costs including crating and freight; re-bill international expenses

  • Handle customer inquiries and complaints regarding billing; coordinate with QA and operations on non-conformance reports

  • Purchase materials within authorized limits to support customer orders

  • Continuously expedite and report on work order status; track all incoming inquiries and pending orders

  • Maintain open communication with customers providing updates on product availability, delivery dates, and order status

  • Mediate between customers, operations, and QA teams with daily interactions and updates

  • Actively participate in continuous process improvement initiatives and cost control measures following quality policies and standards

  • Provide guidance and mentorship to less experienced Customer Service Representatives

Skills and Education

  • Proven experience in customer service coordination, logistics, or operations management

  • Strong organizational and multitasking abilities with excellent attention to detail

  • Outstanding communication skills, both written and verbal, for customer and internal team interactions

  • Proficiency in processing quotes, contracts, and shipping documentation

  • Knowledge of international shipping procedures, insurance coordination, and freight logistics

  • Problem-solving skills with ability to assess customer needs and recommend solutions

  • Experience with invoicing, billing systems, and purchase order management

  • Leadership capabilities to coordinate and guide team members

  • Commitment to quality standards and continuous improvement methodologies

  • Flexibility for on-call requirements and overtime as business needs dictate

  • High school diploma required; Associate's or Bachelor's degree in Business, Logistics, or related field preferred

#LI-KP1 

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.  

We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.  

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team.  

When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. 

Join Us:  

Weatherford is producing energy for today and tomorrow- with global opportunities as unlimited as your sense of adventure. Join us to make an impact on our customers, the industry, and the world.  

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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