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Customer Service Representative Part Time Jobs in Nepean, ON

Bmo

Customer Service Representative

Gatineau, QC · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For ...

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON

CA$19.35/hr

Customer Service Representative - Part time Remote - Ontario, Canada Driven Brands is looking for an Inbound customer service representative to join our growing team! The ideal candidate can commit ...

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Customer Service Representative Part Time information

What is a customer service representative part time?

Customer Service Representative Part Time jobs involve assisting customers with their inquiries, complaints, and service requests, typically in a call center, retail, or office environment. Part-time representatives work fewer hours than full-time staff, often providing support during peak times, evenings, or weekends. Their main responsibilities include answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These roles require strong communication skills, patience, and the ability to handle stressful situations. Part-time positions can be a great option for students or those seeking flexible work schedules.

What are the key skills and qualifications needed to thrive as a customer service representative part time?

To thrive as a Customer Service Representative Part Time, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic computer applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for resolving customer issues efficiently and maintaining high satisfaction levels in a fast-paced environment.

How do part-time customer service representatives typically balance their schedules and workload?

Part-time Customer Service Representatives often work flexible shifts, which can include evenings, weekends, or split shifts to accommodate business needs and personal commitments. While the workload varies by company and industry, clear communication with supervisors and team members is key to managing responsibilities effectively. Most part-time representatives are integrated into the same training and support systems as full-time staff, ensuring they are well-prepared to handle customer inquiries and resolve issues. Balancing the schedule may require proactive time management and ongoing coordination with the scheduling team.

What is the difference between Customer Service Representative Part Time vs Customer Support Specialist Part Time?

AspectCustomer Service Representative Part TimeCustomer Support Specialist Part Time
Required CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; technical or product-specific knowledge may be preferred
Work EnvironmentCall centers, retail, or office settings; direct interaction with customersCall centers, online chat, email support; focus on technical or product support
Employer & Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, electronics, and service industries
Common Search & Comparison IntentCustomer Service Representative Part Time vs Customer Support Specialist Part Time

While both roles involve assisting customers, Customer Service Representative Part Time positions typically focus on general inquiries and transactional support, whereas Customer Support Specialist Part Time roles often require technical knowledge to resolve product or service issues. The choice depends on your skills and career interests within customer support environments.

Can you work from home as a customer service representative part time?

Many part-time customer service representatives have the option to work from home, especially if the employer offers remote positions. These roles typically require a reliable internet connection, a quiet workspace, and sometimes specific software or hardware. Availability of remote work varies by company and position, so it is important to confirm with the employer during the application process.

What are the most commonly searched types of Customer Service Representative jobs in Nepean, ON?

The most popular types of Customer Service Representative jobs in Nepean, ON are:

What cities near Nepean, ON are hiring for Customer Service Representative Part Time jobs?

Cities near Nepean, ON with the most Customer Service Representative Part Time job openings:

Customer Service Representative Part Time jobs near you
Infographic showing various Customer Service Representative Part Time job openings in Nepean, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Member Service Representative (Part-Time)

Nepean, ON • On-site

Alterna Savings
501 - 1,000 employees
Learn more about Alterna Savingsexternal

Part-time

Posted 8 days ago

Job description

Company: Alterna Savings & Credit Union Ltd.

Location:  Merivale Branch , 1715 Merivale Rd, Nepean, ON K2G 3K2

Job Type: Part time (3 days a week)

  • Monday: 9:00 a.m. – 5:15 p.m.
  • Tuesday: 8:45 a.m. – 5:15 p.m.
  • Friday: 9:00 a.m. – 5:15 p.m.

Target Pay rate Range: 18.36 - 21.00/ hr

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This is a existing position

Scope of Position:

The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

Major Responsibilities:

  • Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
  • Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
  • Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
  • Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.
  • Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
  • Utilizes quarterly learning to adapt strategies and increase results.
  • Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
  • Actively collects applicable fees and revenues, contributing to branch financial goals.
  • Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
  • Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
  • Performs other duties as assigned by Management.

Expectations / Outcomes:

  • Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality.
  • Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
  • Alterna Savings’ members will have the appropriate products that suit their needs.
  • Professional and safe work environment is maintained.
  • Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.

Qualifications:

  • Post-secondary education preferred or an equivalent level of experience and education.
  • Previous experience in a sales role, including cash is preferred.
  • Previous Teller experience would be an asset.
  • Ability to work flexible hours based on branch operation hours.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants

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