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Contract Customer Service Representative Jobs in Nepean, ON

U-Haul

Customer Service Representative

Ottawa, ON

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Ottawa, ON · On-site

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hamilton, ON · On-site

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hamilton, ON

CA$17.60 - CA$18.60/hr

I provided excellent customer service by ensuring every installation was completed safely, accurately, and in accordance with manufacturer and company standards. Key Responsibilities * Install ...

QXO

Customer Service Representative

Ottawa, ON

CA$48K - CA$57K/yr

Previous front-line customer service and sales experience * Industry experience with construction or building materials a plus * Ability to effectively communicate and follow-up with customers ...

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All JobsContract Customer Service Representative JobsContract Customer Service Representative Jobs in Nepean, ON

Contract Customer Service Representative information

What is a contract customer service representative?

A Contract Customer Service Representative is a professional who provides customer support services for a company on a contractual basis, rather than as a permanent or full-time employee. They typically handle customer inquiries, resolve issues, and support clients via phone, email, or chat. Contract representatives may work for a specific duration or project, and their terms are defined by a contract. This flexible arrangement allows companies to scale their customer service team as needed while offering representatives the opportunity to work with various organizations.

What are the key skills and qualifications needed to thrive as a contract customer service representative?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and proficiency in common office software are typically required. Patience, professionalism, and adaptability help you effectively manage customer inquiries and resolve issues under changing circumstances. These skills ensure customer satisfaction, efficient service delivery, and the ability to represent a company positively during contract assignments.

What are some typical challenges faced by contract customer service representatives, and how can they be effectively managed?

Contract Customer Service Representatives often face challenges such as quickly adapting to new company policies, systems, and workflows since their assignments may be short-term or vary between organizations. They may also need to handle fluctuating call volumes and rapidly learn about different products or services. To manage these challenges effectively, it's helpful to be proactive in seeking training and resources, maintain clear communication with supervisors, and stay organized to keep track of multiple tasks or customer inquiries. Building strong relationships with permanent team members can also provide valuable support and help ensure a smoother transition into each new workplace.

What is the difference between Contract Customer Service Representative vs Customer Service Associate?

AspectContract Customer Service RepresentativeCustomer Service Associate
CredentialsTypically requires similar skills, often with some experience in customer supportUsually entry-level, with basic communication skills
Work EnvironmentTemporary or project-based, often remote or call center settingsPermanent, in-store or call center settings
Employer & Industry UsageUsed by companies hiring short-term or project-based support staffCommon in retail, telecom, and service industries
Search & Comparison IntentOften compared for temporary roles or project-based workMore general, for ongoing customer support roles

The main difference is that Contract Customer Service Representatives work on temporary or project-based assignments, often remotely, while Customer Service Associates typically hold permanent roles in retail or service environments. Both roles require strong communication skills, but the contract position may demand more flexibility and specific experience.

Can I work in a call center as a contract customer service representative without experience?

Contract customer service representatives often do not need prior experience, as many companies provide training on their systems and customer interaction protocols. Strong communication skills, a positive attitude, and basic computer knowledge are typically sufficient to start in this role, especially for entry-level positions. However, some employers may prefer candidates with previous customer service or call center experience.

How to get hired as a contract customer service representative?

To get hired as a contract customer service representative, candidates should have strong communication skills, prior customer service experience, and familiarity with CRM software. Applying through online job boards, tailoring resumes to highlight relevant skills, and demonstrating flexibility for remote or temporary work can improve chances of hiring. Some roles may require a background check or specific certifications depending on the employer.

What are the most commonly searched types of Customer Service Representative jobs in Nepean, ON?

The most popular types of Customer Service Representative jobs in Nepean, ON are:

What cities near Nepean, ON are hiring for Contract Customer Service Representative jobs?

Cities near Nepean, ON with the most Contract Customer Service Representative job openings:

Contract Customer Service Representative jobs near you
Infographic showing various Contract Customer Service Representative job openings in Nepean, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Customer Service Representative - Contract

Hamilton, ON

Westlake

7.8

Company rating: 7.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

45th of 101 rated chemical manufacturers

People enjoy working here

Good employer

Paid breaks

Learn more about Westlakeexternal

Full-time

Re-posted 9 days ago

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

SUMMARY

The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products. This is a contractual engagement.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

  • Complete all company safety training and commit to working safely in all manners of the position
  • Process customer orders, including custom orders, and price them accurately
  • Co-ordinate all orders for timely and cost efficient shipping
  • Process financial transactions according to credit procedures
  • Answer telephones and process/respond to email requests
  • Use the JDE system to process invoices and review/update receiving reports
  • Prepare quotes and follow up accordingly
  • Upsell existing accounts
  • Provide overall support and after sales service to customers
  • Other customer/administrative/warehouse duties as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS

  • High School Diploma
  • Post -Secondary Education an asset
  • Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
  • Knowledge/experience in building supplies an asset
  • Ability to comprehend and follow branch business procedures
  • Ability to work well as a team and independently
  • Ability to identify and solve problems when required
  • Strong computer skills
  • "EXCEPTIONAL PHONE ETIQUETTE"
  • Exceptional verbal and written communication skills
  • Ability to work in a fast-paced, self-directed environment
  • JDE 9.0 experience an asset
  • Positive attitude along with a strong desire to learn and adapt to change
  • Experience working at a customer service desk/counter

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here.You will apply via the Jobs Hub application in Workday.

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