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Customer Service Representative Part Time Jobs in Pennsylvania

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Customer Service Representative Part Time information

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How much do customer service representative part time jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service representative part time in Pennsylvania is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What is a customer service representative part time?

Customer Service Representative Part Time jobs involve assisting customers with their inquiries, complaints, and service requests, typically in a call center, retail, or office environment. Part-time representatives work fewer hours than full-time staff, often providing support during peak times, evenings, or weekends. Their main responsibilities include answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These roles require strong communication skills, patience, and the ability to handle stressful situations. Part-time positions can be a great option for students or those seeking flexible work schedules.

What are the key skills and qualifications needed to thrive as a customer service representative part time?

To thrive as a Customer Service Representative Part Time, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic computer applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for resolving customer issues efficiently and maintaining high satisfaction levels in a fast-paced environment.

How do part-time customer service representatives typically balance their schedules and workload?

Part-time Customer Service Representatives often work flexible shifts, which can include evenings, weekends, or split shifts to accommodate business needs and personal commitments. While the workload varies by company and industry, clear communication with supervisors and team members is key to managing responsibilities effectively. Most part-time representatives are integrated into the same training and support systems as full-time staff, ensuring they are well-prepared to handle customer inquiries and resolve issues. Balancing the schedule may require proactive time management and ongoing coordination with the scheduling team.

What is the difference between Customer Service Representative Part Time vs Customer Support Specialist Part Time?

AspectCustomer Service Representative Part TimeCustomer Support Specialist Part Time
Required CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; technical or product-specific knowledge may be preferred
Work EnvironmentCall centers, retail, or office settings; direct interaction with customersCall centers, online chat, email support; focus on technical or product support
Employer & Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, electronics, and service industries
Common Search & Comparison IntentCustomer Service Representative Part Time vs Customer Support Specialist Part Time

While both roles involve assisting customers, Customer Service Representative Part Time positions typically focus on general inquiries and transactional support, whereas Customer Support Specialist Part Time roles often require technical knowledge to resolve product or service issues. The choice depends on your skills and career interests within customer support environments.

Can you work from home as a customer service representative part time?

Many part-time customer service representatives have the option to work from home, especially if the employer offers remote positions. These roles typically require a reliable internet connection, a quiet workspace, and sometimes specific software or hardware. Availability of remote work varies by company and position, so it is important to confirm with the employer during the application process.

What are the most commonly searched types of Customer Service Representative jobs in Pennsylvania?

The most popular types of Customer Service Representative jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Customer Service Representative Part Time jobs?

Cities in Pennsylvania with the most Customer Service Representative Part Time job openings:

Customer Service Representative Part Time jobs near you
Infographic showing various Customer Service Representative Part Time job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,191 per year, or $18.8 per hour.

Customer Service Representative Part-Time

Chimney Cricket & Hometown Hearth

Media, PA • On-site

$23 - $24/hr

Part-time

PTO

Posted 23 days ago

Job description

Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Part-Time Customer Service Representative (CSR)
Serve. Lead. Grow. We’re looking for a customer service pro who thrives on solving problems, supporting the team, and making every customer feel taken care of. Join Chimney Cricket - Where great service and great teamwork come together.
About Us:
Chimney Cricket is a family-owned local leader in chimney service and hearth installation. We take pride in our craftsmanship, safety standards, and commitment to exceptional customer experiences. We’re looking for a friendly and motivated team player who wants to be the voice of our company—the first point of contact for homeowners looking for reliable fireplace, chimney, and hearth solutions and a pace setter for our customer service team.
Position Summary:
The Part-Time Customer Service Representative (CSR) provides exceptional customer care while actively promoting and booking our chimney and hearth services. This role serves as a customer service leader during scheduled shifts by helping maintain efficient office operations, supporting teammates, and ensuring every customer interaction reflects Chimney Cricket's commitment to professionalism and service.
The ideal candidate is an organized, dependable, and solutions-oriented professional who enjoys helping customers, supporting sales initiatives, and creating a positive experience for both customers and coworkers. This position is ideal for someone seeking a flexible part-time schedule while making a meaningful impact on our customers and team.
Responsibilities:
GOAL: Facilitate efficient and timely booking of service and project appointments 
Customer Service:
  • Answer incoming phone calls, emails, and online inquiries promptly and professionally
  • Assist customers with scheduling, rescheduling, and general service questions
  • Maintain a calm, solutions-oriented attitude with both routine and urgent customer needs
  • Follow up with customers after service to ensure satisfaction
  • Accurately document all customer interactions in our CRM system
Sales & Booking:
  • Educate callers on our services, processes, and seasonal maintenance needs
  • Actively listen to uncover additional service opportunities during inbound calls
  • Convert inquiries into booked appointments using a soft-sales approach
  • Upsell/Recommend additional services (e.g., inspections, dryer vent cleaning, hearth upgrades)
  • Make proactive outbound calls to past customers for seasonal service and membership opportunities during designated calling periods. 
  • Meet or exceed booking goals and upsell targets
  • Support the Sales Manager with lead follow-up, estimate prep, CRM updates, and goal alignment.
  • Assist with sales operations, reporting, and customer follow-ups to ensure smooth execution.
  • Handle daily sales support tasks, including updating estimates, tracking leads, and reaching out to customers.
Skills & Qualifications:
  • 2+ years in a customer-facing role (sales, customer service, or appointment booking preferred).
  • Friendly, confident, and professional phone presence.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to prioritize multiple tasks.
  • Self-motivated and able to work independently while contributing to a team environment.
  • Familiarity with service scheduling software or CRM systems (ServiceTitan, Housecall Pro, or similar) preferred.
  • Availability to work a consistent part-time schedule, including occasional flexibility during seasonal peak periods.
Incentive Structure:
We believe great conversations lead to great outcomes—for our customers and our team. Our incentive program rewards effort and results:
Benefits:
  • Hourly Wage w/ performance-based raises
  • Paid holidays after 90 days (prorated)
  • PTO after 1 year (prorated)
  • Company-sponsored training and certifications
  • Friendly, team-oriented culture