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Customer Service Representative Lpn Jobs (NOW HIRING)

Critical Nurse Staffing

TN · On-site

$32 - $36/hr

Licensed Practical Nurse - LPN Private duty caregiver Pay Rate: $32.00-$36.00 per hour Sign On ... customer service, and be completely honest. Other assigned duties include: * Provides direct ...

White Glove Community Care

NY · On-site

$40/hr

Direct deposit * 24/7 customer service * Paid Orientation/training * Holiday and Overtime paid time and half * Plum benefits / shopping discounts LPN Licensed Practical Nurse LTC - Rehab Job ...

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Customer Service Representative Lpn information

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How much do customer service representative lpn jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service representative lpn in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative LPN, and why are they important?

To thrive as a Customer Service Representative LPN, you need a valid Licensed Practical Nurse credential and a solid understanding of clinical care and patient support. Familiarity with healthcare management systems, electronic health records (EHRs), and call center software is typically required. Exceptional interpersonal skills, problem-solving abilities, and patience help you effectively address patient inquiries and concerns. These competencies ensure accurate information delivery, positive patient experiences, and efficient coordination within healthcare environments.

How does being an LPN enhance the responsibilities and impact of a Customer Service Representative in a healthcare setting?

As a Customer Service Representative with an LPN background, you are uniquely positioned to bridge the gap between clinical and administrative teams. Your medical expertise allows you to accurately address patient inquiries, triage concerns, and provide informed guidance within your scope of practice. Additionally, your understanding of healthcare protocols helps you communicate effectively with nurses, physicians, and support staff, ensuring seamless patient care. This dual role often involves handling sensitive situations with empathy and professionalism, making your contributions especially valuable in patient-facing interactions.

What is a Customer Service Representative LPN?

A Customer Service Representative LPN is a Licensed Practical Nurse who works in customer service roles, often within healthcare organizations or insurance companies. They use their nursing knowledge to answer patient or client questions, provide medical information, and assist with healthcare services or insurance processes. Their clinical background helps them address patient needs more effectively than a typical customer service agent. This role typically blends nursing expertise with communication and problem-solving skills to ensure patients or clients receive accurate and compassionate support.

What is the difference between Customer Service Representative Lpn vs Medical Assistant?

AspectCustomer Service Representative LpnMedical Assistant
CredentialsLicensed Practical Nurse (LPN) licenseCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
Work EnvironmentHealthcare facilities, clinics, hospitals, patient supportClinics, outpatient facilities, administrative and clinical tasks
Employer & IndustryHospitals, clinics, healthcare providersMedical offices, outpatient clinics, hospitals
Common Search & ComparisonCustomer Service Representative Lpn vs Medical Assistant

The main difference between a Customer Service Representative Lpn and a Medical Assistant lies in their credentials and roles. LPNs are licensed healthcare professionals providing patient care, while Medical Assistants typically hold certification and perform both clinical and administrative tasks. Both work in healthcare settings, but LPNs focus more on direct patient care, whereas Medical Assistants handle a broader range of duties in medical offices.

What cities are hiring for Customer Service Representative Lpn jobs? Cities with the most Customer Service Representative Lpn job openings:
What states have the most Customer Service Representative Lpn jobs? States with the most job openings for Customer Service Representative Lpn jobs include:
Infographic showing various Customer Service Representative Lpn job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Rep.-Licensed

Customer Service Rep.-Licensed

Philadelphia Insurance Companies

Mount Laurel, NJ • On-site

$43/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Philadelphia Insurance Companies rating

8.5

Company rating: 8.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

87th of 260 rated insurance

Job description

Marketing Statement:
Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.
Join the team at American Collectors Insurance, where passion meets protection!
We are looking for Licensed Customer Service Representatives (CSR) to join our team.
Licensed CSRs are the first point of contact for all existing customers utilizing our call center for support or service issues as well as routine service updates. We expect them to provide the best possible customer service while maintaining our underwriting integrity.
This role requires an active Property & Casualty or Personal Lines insurance license as well as prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills and the ability to thrive in a fast-paced environment.
This role can be done in-office, hybrid or fully virtual from anywhere in the continental US. Our office is located in Mt Laurel, NJ.
In this role you will:
  • Address client needs and concerns via phone and email
  • Maintain and utilize a working understanding of underwriting compliance guidelines
  • Answer back-to-back inbound calls
  • Make outbound calls to customers for as needed follow-ups
  • Establish rapport quickly and build positive customer relationships
  • Provide prompt, accurate and friendly customer service
  • Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals and billing clarifications

About the company: American Collectors Insurance has been specializing in collector car insurance policies since 1976. We offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value.
American Collectors Insurance collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.
Join us at American Collectors Insurance, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary - apply now!
Compensation: $43-46k ($21-23/hr) depending on experience level, overtime eligible (not required)
Benefits: health insurance (medical, dental, vision), flexible spending & health savings accounts, life insurance, retirement plan, paid time off, overtime availability, employee referral program
Weekly Schedule: 40-hour work week, Monday to Friday with rotating Saturday (about 1 every 4 weeks)
Responsibilities:
  • Delight our customers with superior customer service
  • Service existing customers with endorsements, payments, policy changes, etc. including some that require underwriting authority
  • Cancel and Non-renew policies according to procedures
  • Complete necessary documentation quickly and efficiently
  • Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies
  • Expected to be on phones 100% of the time
  • Conduct risk analysis and evaluate underwriting quality of applicants
  • Evaluate application factors/details to appropriately match premium to underwriting risk exposure
  • Meet all production goals
  • Complete new business applications for existing customers as needed
  • Performs other duties as assigned

Required Qualifications:
  • High school diploma or equivalent
  • Active P&C or Personal Lines insurance license in your state of residence
  • Prior experience working in a customer facing insurance service role
  • Demonstrated success in a team environment
  • Proficiency to multi-task, follow-through and follow-up
  • Excellent communication skills, written and verbal
  • Positive customer and quality focus
  • Possess an upbeat and positive attitude
  • Organized and detail oriented
  • Proactive in problem solving
  • Ability to perform critical thinking and reasoning
  • Advanced computer skills
  • Reliable high-speed internet

Desired Qualifications:
  • Associate or bachelor's degree
  • Prior underwriting experience
  • Prior experience working on a hybrid/remote team
  • Prior insurance sales experience

EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
Benefits:
We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online.
Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx

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