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Customer Service Representative Level Two Jobs (NOW HIRING)

Incora

Customer Service Representative II

Fort Worth, TX

$15.25 - $20.75/hr

Customer Service Representative II Our Incora Story is really taking off - we'd love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us ...

Palantir (2)

Customer Service Representative

New York, NY

$17.50 - $23.75/hr

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Mr. Electric

Customer Service Representative

Claremont, NC · On-site

$16 - $20/hr

... level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the ... 2+ years of administrative experience is preferred • Strong written and verbal communication ...

Business Integra

Customer Service Representative

Lanham, MD

$16 - $21.75/hr

Customer Service Representative Location: 10210 Greenbelt Road, Suite 200, Lanham, MD 20706 (2-3 ... Deliver the highest level of service, exceeding customer expectations with a surprise and delight ...

Patterson Companies

Customer Service Rep II

Sturgis, SD · On-site

$15.75 - $21.50/hr

Job Summary As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

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Customer Service Representative Level Two information

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How much do customer service representative level two jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer service representative level two in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Tier 2 customer service representative?

A Tier 2 customer service representative is a more experienced role responsible for handling complex customer issues that cannot be resolved by Tier 1 agents. They often require specialized knowledge, problem-solving skills, and may use customer relationship management (CRM) tools to provide effective support. This position typically involves higher-level troubleshooting and escalation management.

What is customer service level 2?

A Customer Service Representative Level Two is a more experienced role that handles complex customer inquiries, resolves escalated issues, and provides advanced support. This position often requires strong communication skills, problem-solving abilities, and familiarity with customer management tools. Level Two representatives may also assist in training or mentoring entry-level staff.

What are the different levels of customer service jobs?

Customer Service Representative roles typically have multiple levels, including entry-level, Level One, and Level Two positions. Level Two representatives usually handle more complex issues, require more experience, and may have additional responsibilities or specialized skills compared to entry-level roles.

What is the difference between Customer Service Representative Level Two vs Customer Service Representative Level One?

AspectCustomer Service Representative Level TwoCustomer Service Representative Level One
CredentialsHigh school diploma; some roles may require basic certificationsHigh school diploma
Work EnvironmentCall centers, retail, online supportCall centers, retail, online support
ResponsibilitiesHandle complex customer issues, provide solutions, mentor Level One repsRespond to basic customer inquiries, process transactions
ExperienceTypically 1+ years of experienceEntry-level, minimal experience needed

Customer Service Representative Level Two roles involve handling more complex issues, mentoring Level One staff, and often require more experience or certifications. Level One representatives focus on basic customer interactions. The two roles are common in similar environments like call centers and retail, with Level Two serving as an advanced support position.

What is a level 2 position?

A Level 2 Customer Service Representative is a more experienced role that handles complex customer issues, provides advanced support, and may assist or mentor Level 1 representatives. This position often requires stronger communication skills, problem-solving abilities, and familiarity with customer service tools or systems. It typically involves working in a team environment with opportunities for career advancement.
What cities are hiring for Customer Service Representative Level Two jobs? Cities with the most Customer Service Representative Level Two job openings:
What states have the most Customer Service Representative Level Two jobs? States with the most job openings for Customer Service Representative Level Two jobs include:
Customer Service Representative Level Two jobs near you

Customer Service Representative II

Taku Health Services, LLC

Chicago, IL

$19.23 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description


Customer Service Representative II
Job Locations
US-IL-Chicago
Requisition ID
2026-19439
# of Openings
5
Category (Portal Searching)
Customer Service/Support
Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The General Services Administration (GSA) is seeking call center services to support the GSA Office of Fleet Management, offering program assistance and instruction to GSA Fleet Management Federal customers under the GSA Short-Term Rental (STR) Program.

The Customer Service Representative II provides intermediate-level support and independently handles moderately complex STR program inquiries as part of daily customer service call center operations.

Primary work location is 230 South Dearborn Street, Suite 3800, Chicago, IL 60604; however, work may be performed remotely or at an alternate approved location based on government direction or operational needs, up to five days per week.

Responsibilities

Essential Job Functions:

    Respond to telephone, e-mail, and other electronic communication requests (emails or other electronic "Chat" platforms) from Federal STR customers.
  • Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information.
  • Respond to customer inquiries and assist with customer requests on a wide variety of available vehicles and/or equipment; familiarity with industry terminology and offerings as well as vehicle/equipment specifications needed.
  • Resolve complex customer and vendor issues and support escalations
  • Provide upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with related factors such as length of trip, freight/passenger requirements, vehicle or equipment pickup/delivery and fuel card use.
  • Perform vendor verification
  • Assist with billing and transaction discrepancies
  • Provide operational guidance to entry-level representatives

Qualifications

Necessary Skills and Knowledge:

  • Proficient in the use of Microsoft Office Suite, particularly Excel, Google Suite tools and must also be familiar with the Windows operating system
  • Strong analytical and problem-solving skills
  • Demonstrated ability to manage multiple tasks in a dynamic operational environment

Minimum Qualifications:

  • Associate's degree preferred, equivalent experience acceptable
  • 3-5 years of customer service, logistics, or call center experience

Preferred Qualifications:

  • Experience using federal vendor verification systems (SAM.gov, FPDS.gov) preferred
  • Experience in rental cars, fleet management, or equipment rental environments preferred
  • Working technical knowledge of a wide variety of motor vehicles and rental equipment to include, but not limited to, aerial lifting, earth moving, forklifts, cranes, generators. This specifically includes familiarity with industry terminology and vehicle/equipment specifications and capabilities.
  • Working knowledge consists of basic navigational, formatting and analysis skills.

Pay and Benefits

The pay range for this position is $19.23 to $28.85 per hour.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

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