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Customer Service Representative Level Two Jobs in Virginia

Sila Services

Customer Service Representative

Manassas, VA · On-site

$18 - $20/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

Sila Services

Customer Service Representative

Manassas, VA

$16 - $21.75/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

Copart, Inc.

Customer Service Representative

Danville, VA · On-site

$16.04 - $18.07/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls ...

U-Haul

Customer Service Representative

Mount Crawford, VA

$15.25 - $20.75/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus!

U-Haul

Customer Service Representative

Colonial Heights, VA

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus

New

U-Haul

Customer Service Representative

Henrico, VA

$14.50 - $19.75/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus!

Caliber

Customer Service Representative

Arlington, VA

$15 - $18/hr

... level processes. Our Collision Customer Service Representative for this position can make up to ... 15-18 per hour! Benefits of Joining Caliber * Benefits from day one: Immediately eligible for ...

Sila

Customer Service Representative

Hamilton, VA

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Sila

Customer Service Representative

Manassas Park, VA

$18 - $20/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

Sila

Customer Service Representative

Norfolk, VA

$18 - $20/hr

Customer Service Representative (CSR) Guy Smith Home Services - Norfolk, VA Looking for a customer service role where your work actually matters and the phones stay busy? For nearly 60 years, Guy ...

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All JobsCustomer Service Representative Level Two JobsCustomer Service Representative Level Two Jobs in Virginia

Customer Service Representative Level Two information

What is a Tier 2 customer service representative?

A Tier 2 customer service representative is a more experienced role responsible for handling complex customer issues that cannot be resolved by Tier 1 agents. They often require specialized knowledge, problem-solving skills, and may use customer relationship management (CRM) tools to provide effective support. This position typically involves higher-level troubleshooting and escalation management.

What is customer service level 2?

A Customer Service Representative Level Two is a more experienced role that handles complex customer inquiries, resolves escalated issues, and provides advanced support. This position often requires strong communication skills, problem-solving abilities, and familiarity with customer management tools. Level Two representatives may also assist in training or mentoring entry-level staff.

What are the different levels of customer service jobs?

Customer Service Representative roles typically have multiple levels, including entry-level, Level One, and Level Two positions. Level Two representatives usually handle more complex issues, require more experience, and may have additional responsibilities or specialized skills compared to entry-level roles.

What is the difference between Customer Service Representative Level Two vs Customer Service Representative Level One?

AspectCustomer Service Representative Level TwoCustomer Service Representative Level One
CredentialsHigh school diploma; some roles may require basic certificationsHigh school diploma
Work EnvironmentCall centers, retail, online supportCall centers, retail, online support
ResponsibilitiesHandle complex customer issues, provide solutions, mentor Level One repsRespond to basic customer inquiries, process transactions
ExperienceTypically 1+ years of experienceEntry-level, minimal experience needed

Customer Service Representative Level Two roles involve handling more complex issues, mentoring Level One staff, and often require more experience or certifications. Level One representatives focus on basic customer interactions. The two roles are common in similar environments like call centers and retail, with Level Two serving as an advanced support position.

What is a level 2 position?

A Level 2 Customer Service Representative is a more experienced role that handles complex customer issues, provides advanced support, and may assist or mentor Level 1 representatives. This position often requires stronger communication skills, problem-solving abilities, and familiarity with customer service tools or systems. It typically involves working in a team environment with opportunities for career advancement.
What cities in Virginia are hiring for Customer Service Representative Level Two jobs? Cities in Virginia with the most Customer Service Representative Level Two job openings:
Customer Service Representative Level Two jobs near you

Customer Service Representative

Sila Services

Sterling, VA • On-site

$18 - $22/hr

Full-time

Posted 14 days ago

Job description

Customer Service Representative (CSR)
John Nugent & Sons - Sterling, VA
Looking for a customer service role where your work actually matters and the phones stay busy?
For more than 50 years, John Nugent & Sons has been a trusted residential service provider serving homeowners across Northern Virginia. Our success is driven by skilled technicians in the field-and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you're the first voice they hear and a key part of the customer experience.
We're looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing.
What You'll Do
  • Respond to customer requests, resolve issues and promote the company
  • Convert incoming customer calls into booked service appointments
  • Outbound calling to our customers to schedule appointments
  • Develop a proven track record in customer service.
  • Participate in training so that you grow and develop as a professional
  • Maintain and update our customer database with complete and accurate information
  • Maintain communication with dispatch and your manager

What We're Looking For
  • Strong verbal communication with ability to control and guide conversations
  • Reliable attendance and punctuality (critical for call volume coverage)
  • Ability to multitask across systems while maintaining accuracy
  • Strong problem-solving skills and ability to handle objections professionally
  • Comfortable working in a fast-paced, performance-driven environment
  • Basic computer proficiency (CRM systems, scheduling software, etc.)

$18 - $22 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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