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Customer Service Representative Express Scripts Jobs in Columbus, OH

What you'll need to succeed as a Customer Service Representative at XPO Minimum qualifications: * 2 years of customer service experience * Strong computer, typing and 10-key skills * Experience with ...

Customer Service Representative

Groveport, OH ยท On-site

$15.50 - $21/hr

Warehouse Customer Service Representative The Warehouse Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing ...

Customer Service Representative

Columbus, OH ยท On-site

$22.10 - $25.42/hr

What you'll need to succeed as a Customer Service Representative at XPO Minimum qualifications: * 2 years of customer service experience * Strong computer, typing and 10-key skills * Experience with ...

Customer Service Representative

Hebron, OH ยท On-site

$14.75 - $20/hr

Customer Service Representative The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position ...

As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints.

Customer Service Representative

Columbus, OH ยท On-site

$14.50 - $19.75/hr

The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR's responsibility is to ...

Customer Service Representative

Grove City, OH ยท On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Customer Service Representative

Columbus, OH ยท Remote

$14.50 - $19.75/hr

The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR's responsibility is to ...

Customer Service Representative

Columbus, OH ยท Remote

$14 - $15.50/hr

The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR's responsibility is to ...

Customer Service Representative

Pickerington, OH ยท On-site

$14.25 - $19.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Customer Service Representative

Ashville, OH ยท On-site

$14.50 - $19.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Customer Service Representative

Dublin, OH ยท On-site

$15 - $20.50/hr

Customer Service Representative Joseph Tree is looking for a customer service representative as the first point of contact for customers, handling incoming phone calls and online inquiries while ...

Customer Service Representative

Utica, OH ยท On-site

$14.75 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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Customer Service Representative Express Scripts information

See Columbus, OH salary details

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How much do customer service representative express scripts jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service representative express scripts in Columbus, OH is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service representative at Express Scripts?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What would you do as a customer service representative?

As a Customer Service Representative at Express Scripts, you would assist customers with their pharmacy benefits, answer questions about prescriptions, process orders, and resolve issues related to medication coverage. The role requires strong communication skills, familiarity with healthcare or pharmacy systems, and the ability to handle inquiries efficiently. You may work in a call center environment and need to follow company policies and procedures to ensure customer satisfaction.

What types of challenges might I encounter as a customer service representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a customer service representative Express Scripts?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

What are popular job titles related to Customer Service Representative Express Scripts jobs in Columbus, OH? For Customer Service Representative Express Scripts jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Express Scripts jobs in Columbus, OH look for? The top searched job categories for Customer Service Representative Express Scripts jobs in Columbus, OH are:
Infographic showing various Customer Service Representative Express Scripts job openings in Columbus, OH as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,764 per year, or $18.2 per hour.

CUSTOMER SERVICE REPRESENTATIVE

Craft Wholesalers, Inc.

Groveport, OH โ€ข On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago


Job description

Customer Service Representative

Craft Wholesalers Inc., a family-owned business serving customers for over 40 years, is hiring a Customer Service Representative to join our growing team. We value reliability, teamwork, and a strong work ethicโ€”and we reward it with competitive benefits and a supportive work environment.

Key Responsibilities:

  • Answer incoming calls and respond to customer emails and faxes
  • Process orders accurately and efficiently
  • Provide product availability, pricing, and order status updates
  • Handle returns, adjustments, and complaints in a professional manner
  • Collaborate with team members and maintain strong internal communication

Benefits:

  • Health, dental, and vision insurance
  • 401(K) with company match
  • Paid holidays and vacation
  • Bi-weekly pay
  • Stable, long-term employment in a family-oriented company

Schedule: Full-time | Monday to Friday | 8:30am-5pm some weekends

Qualifications:

  • Minimum 2 years of customer service experience
  • Excellent phone and communication skills
  • Basic computer and typing skills (typing test may be required)
  • Strong time management and organizational skills
  • Self-motivated, dependable, and proactive
  • Must be 18 or older