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Customer Service Representative Expeditor Jobs (NOW HIRING)

IEWC US

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for ... problem expediting correction or adjustment and following up to ensure resolution. * Work in SAP ...

Kodak

Customer Service Representative

Rochester, NY

$21 - $23/hr

The CSR will work closely with the customer and Kodak internal partners ensuring order to cash ... problem; expediting correction or adjustment; following up to ensure resolution. Analyzing ...

Pro Mach

Customer Service Representative

Monroe, WI

$15 - $20.50/hr

The CSR is responsible for interfacing with customers while providing enhanced customer ... Enter parts orders into the system, work with Shipping on expedited orders, confirm and enter ...

IEWC

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Customer Service Representative The Customer Service Representative (CSR) is responsible for ... expediting correction or adjustment and following up to ensure resolution. * Work in SAP, Rubicon ...

IEWC

Customer Service Representative

Phoenix, AZ

$16 - $21.50/hr

Customer Service Representative The Customer Service Representative (CSR) is responsible for ... expediting correction or adjustment and following up to ensure resolution. * Work in SAP, Rubicon ...

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How much do customer service representative expeditor jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer service representative expeditor in the United States is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Expeditor, and why are they important?

To thrive as a Customer Service Representative Expeditor, you need strong organizational abilities, multitasking skills, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with order management systems, CRM software, and inventory tracking tools is typically required. Excellent communication, problem-solving, and interpersonal skills help you efficiently coordinate between customers and internal teams. These skills ensure timely order fulfillment, enhance customer satisfaction, and streamline operational processes.

What is the difference between Customer Service Representative Expeditor vs Customer Service Representative?

AspectCustomer Service Representative ExpeditorCustomer Service Representative
Primary RoleCoordinates and expedites customer orders, ensuring timely deliveryHandles customer inquiries, provides information, and resolves issues
Work EnvironmentOften in logistics, manufacturing, or supply chain settingsIn retail, call centers, or office environments
Required SkillsCommunication, coordination, knowledge of logisticsCommunication, problem-solving, customer service skills

While both roles involve customer interaction, the Customer Service Representative Expeditor focuses on coordinating and expediting orders within supply chains, whereas the Customer Service Representative primarily handles inquiries and resolves customer issues. The expeditor role requires additional logistics knowledge, but both positions share strong communication skills and are vital in customer satisfaction and order management.

How does a Customer Service Representative Expeditor typically collaborate with other departments to resolve order issues?

Customer Service Representative Expeditors often work closely with teams such as shipping, inventory, and sales to address delays or discrepancies in orders. They act as a liaison, gathering information from relevant departments to provide accurate updates to customers and ensure orders are processed efficiently. This collaboration requires strong communication skills and the ability to coordinate multiple tasks simultaneously, as well as a proactive approach to problem-solving to maintain customer satisfaction.

What are Customer Service Representative Expeditors?

Customer Service Representative Expeditors are professionals who act as a link between customers and a company's internal teams to ensure timely and accurate processing of orders, inquiries, or requests. They handle customer communications, resolve issues, and coordinate with production, shipping, or logistics departments to expedite orders and services. Their role is crucial in maintaining customer satisfaction by ensuring that products or services are delivered on schedule and any obstacles are quickly addressed.
What cities are hiring for Customer Service Representative Expeditor jobs? Cities with the most Customer Service Representative Expeditor job openings:
What states have the most Customer Service Representative Expeditor jobs? States with the most job openings for Customer Service Representative Expeditor jobs include:

Customer Service Representative

IEWC US

New Berlin, WI

$15.75 - $21.25/hr

Other

Posted 6 days ago

Job description

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and to meet the daily needs of the customer. As the CSR, you will represent the IEWC brand and value proposition, and become the “face to the customer” in their daily activities.
KEY RESPONSIBILITIES:

  • Manage customer orders timely and to the highest level of accuracy by: Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP.
  • Respond to all customer inquiries with sense of urgency and first contact resolution.
  • Run back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems.
  • Administer customer order changes, expedites, tracking and cancellations.
  • Assist in updating customer and material information promptly in SAP.
  • Administer sample requests from customers and Sales team.
  • Process all incoming emails, calls and faxes promptly and to the highest level of accuracy.
  • Work independently with minimal supervision in a fast paced environment.
  • Contribute to process efficiency and customer experience continuous improvement efforts.
  • Resolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
  • Work in SAP, Microsoft Word, and Excel.
  • Work with the appropriate Sales person to service the customer on any changes in the Customer Master file.
QUALIFICATIONS:
  • Associates degree or 2+ years of customer service or equivalent job-related experience
  • Strong verbal, listening and written communication skills
  • Working knowledge of Microsoft Office and Excel
  • Ability to work in Windows environment and learn multiple computer applications (SAP, Onenote, Outlook)
  • Ability to conduct problem solving in day-to-day operations
  • Strong time management, multi-tasking and organizational skills
  • Ability to work under pressure and to make decisions autonomously
  • Strong attention to detail in a highly dynamic and changing environment
  • Ability to apply critical thinking and analyze information

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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