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Customer Service Representative Credit Analyst Jobs in Michigan

Credit Analyst

Marquette, MI · On-site

$60 - $80/hr

As a Credit Analyst you will evaluate the risk of commercial loans by analyzing and preparing ... Exceptional customer service/interpersonal skills * Proficiency in current technology and Microsoft ...

As a Credit Analyst you will evaluate the risk of commercial loans by analyzing and preparing ... Exceptional customer service/interpersonal skills * Proficiency in current technology and Microsoft ...

As a Credit Analyst you will evaluate the risk of commercial loans by analyzing and preparing ... Exceptional customer service/interpersonal skills * Proficiency in current technology and Microsoft ...

As a Credit Analyst you will evaluate the risk of commercial loans by analyzing and preparing ... Exceptional customer service/interpersonal skills * Proficiency in current technology and Microsoft ...

Excellent customer service skills and proven ability to handle most customer service inquiries and ... representative of those that must be met by an employee to successfully perform the essential ...

Excellent customer service skills and proven ability to handle most customer service inquiries and ... representative of those that must be met by an employee to successfully perform the essential ...

Excellent customer service skills and proven ability to handle most customer service inquiries and ... representative of those that must be met by an employee to successfully perform the essential ...

Excellent customer service skills and proven ability to handle most customer service inquiries and ... representative of those that must be met by an employee to successfully perform the essential ...

Overview Alro Steel has an immediate opening for a Credit Analyst at the Corporate Headquarters in ... • customer service calls related to AR/account issues; • answering credit references; • ...

Overview Alro Steel has an immediate opening for a Credit Analyst at the Corporate Headquarters in ... Customer service experience preferred; Solid computer skills (Word/Excel/Outlook); Strong ...

Overview Alro Steel has an immediate opening for a Credit Analyst at the Corporate Headquarters in ... customer service calls related to AR/account issues; · answering credit references; · various ...

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... Analyze customer ordering patterns to anticipate customer needs -Serve as a liaison with customers ... This involves interaction with the customer, credit, and sales representative -Make decisions for ...

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Customer Service Representative Credit Analyst information

How does a customer service representative credit analyst balance customer inquiries with credit risk assessments during a workday?

Customer Service Representative Credit Analysts often split their time between handling customer inquiries and performing credit risk evaluations. They are expected to respond promptly and professionally to customer requests, while also reviewing credit applications, analyzing credit data, and making recommendations regarding credit limits or approvals. Balancing these tasks requires strong organizational and multitasking skills, as well as the ability to communicate complex credit decisions in a customer-friendly manner. Collaboration with colleagues in risk management, sales, and collections is common to ensure accurate assessments and provide high-quality service.

What are the key skills and qualifications needed to thrive as a customer service representative credit analyst?

To thrive as a Customer Service Representative Credit Analyst, you need a solid understanding of credit principles, financial analysis, and customer service, often supported by a relevant degree or experience in finance or business. Familiarity with credit management software, CRM systems, and data analysis tools is typically required. Strong communication, problem-solving abilities, and attention to detail distinguish top performers in this role. These competencies ensure accurate credit assessments, effective client interactions, and reduced risk for the organization.

What is the difference between Customer Service Representative Credit Analyst vs Customer Service Representative Loan Processor?

AspectCustomer Service Representative Credit AnalystCustomer Service Representative Loan Processor
Required CredentialsHigh school diploma; some roles may prefer finance or related certificationsHigh school diploma; knowledge of loan processing preferred
Work EnvironmentBanking, finance firms, credit departmentsMortgage companies, banks, lending institutions
Employer & Industry UsageFinancial institutions assessing credit riskLoan processing departments handling application documentation
Common Search & Comparison IntentUnderstanding roles related to credit evaluationDifferences in loan processing and customer service tasks

The Customer Service Representative Credit Analyst focuses on evaluating creditworthiness and analyzing financial data, while the Customer Service Representative Loan Processor handles the administrative aspects of loan applications. Both roles require customer interaction but differ in their core responsibilities and industry focus.

Are customer service representative credit analysts paid well?

Customer Service Representative Credit Analysts typically earn a median salary that varies by experience and location, with many earning around $40,000 to $60,000 annually. Compensation can increase with certifications, advanced skills, and years of experience in credit analysis and customer service roles.

How much does a customer service representative credit analyst earn?

A customer service representative credit analyst typically earns between $40,000 and $60,000 annually, depending on experience, location, and the employer. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher salaries. Certifications such as the Credit Business Associate (CBA) can also influence earning potential.

What qualifications do you need to be a customer service representative credit analyst?

A customer service representative credit analyst typically needs a high school diploma or equivalent, with some roles preferring an associate's or bachelor's degree in finance, accounting, or a related field. Strong communication, analytical skills, and proficiency with credit reporting tools or software are important, along with knowledge of credit laws and regulations.
Infographic showing various Customer Service Representative Credit Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Credit Analyst

Grand Rapids, MI • On-site, Remote

GreenStone Farm Credit Services
Finance and Insurance • 501 - 1,000 employees

$150/day

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

We are seeking an experienced Credit Analyst to join our capital markets team in one of the following locations: Grand Rapids-MI, East Lansing-MI or Little Chute-WI. Remote work arrangements would be considered, depending on qualifications. In this role, you will be at the forefront of the credit approval process, offering your expertise on high impact loan requests. Your contributions will directly impact the soundness and comprehensiveness of our credit decisions, ensuring the financial well-being of the communities we serve.

 

What can we offer you?

 

GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company.

 

GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:

  • 15 vacation days, 12 sick days, and 12 paid holidays per year
  • 401(k) plan - up to a 9% employer contribution/match
  • Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
  • Paid Parental leave
  • $150/year Logo Wear allowance
  • $400/year Wellness Subsidy/Reimbursement & wellness programs
  • $6,000 lifetime maximum Student Debt repayment program or tuition assistance
  • Yearly bonus/incentive opportunity available to all employees

 

Get to know GreenStone

Our $16 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.

 

Culture

 

Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.

 

Day in the life of a Credit Analyst

 

  • Detailed Analysis: Examine loan requests with meticulous attention to detail, producing accurate and thorough assessments.
  • Financial Analysis: Conduct comprehensive financial analysis, evaluate GAAP financial statements, review and sensitize projected financial models, and compile comparative data using market comps or credit standards. Utilize the five C's of credit to assess creditworthiness.
  • Loan Narratives: Prepare and present detailed loan narratives that provide a comprehensive view of the applicant's capital, capacity, collateral, conditions, key risks, mitigants, and recommendations for approvals.
  • Portfolio Management: Assist in portfolio management by monitoring company performance and specific loan covenants, ensuring borrowers meet their financial obligations. Your role is critical to safeguarding the organization's interests.
  • Legal Documentation: Review legal documentation associated with loan requests to ensure that credit terms align with our risk appetite and credit policies, reducing risks and maintaining consistency.
  • Market Insights: Stay updated on industry trends, regulatory changes, and market conditions to make informed underwriting decisions. Your knowledge will be invaluable in adapting to evolving financial landscapes.
  • Collaboration: Work closely with cross-functional teams to ensure that customer requests are processed efficiently through closing. Your collaboration will help ensure that our customers receive the support and financial solutions they need in a timely manner.

 

What Experience do you bring?

  • Bachelor's degree in business, accounting, agriculture business management or related field.
  • Knowledge of GAAP accounting principles
  • 1+ years in credit analysis/underwriting, financial services, or agricultural lending experience
  • Deep understanding of credit analysis underwriting, risk assessment and financial modeling on larger, more complex requests.
  • Strong analytical and problem-solving skills.
  • Exceptional attention to detail and accuracy.
  • Excellent communication and teamwork abilities.

GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.