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Customer Service Representative Credit Analyst Jobs in Delaware

Horizon Farm Credit

Agribusiness Credit Analyst

Dover, DE · On-site

$79K/yr

... financial services within regulations and policies. Accurately and efficiently analyzes and ... Develops relationships with large or complex customers to more accurately and efficiently analyze ...

Horizon Farm Credit

Agribusiness Credit Analyst

Dover, DE · On-site

$79K/yr

... financial services within regulations and policies. Accurately and efficiently analyzes and ... Develops relationships with large or complex customers to more accurately and efficiently analyze ...

Fulton Bank

Commercial Credit Analyst

Greenville, DE · On-site

$51K - $86K/yr

Prepare deposit and loan summaries on customer relationships and cash flow projections on each ... credit analysis Additional Responsibilities * May assist in updating and maintaining customer ...

Sharpened Image, Inc.

Customer Service Representative

Dover, DE · On-site

$16 - $21.75/hr

My Account Job Openings >> Customer Service Representative Customer Service Representative Summary Title: Customer Service Representative ID: 1203 Job Type: Temporary Location: Dover, DE Posting Date ...

Carroll Motor Fuels

Customer Service Representative

Dover, DE · On-site

$12.75 - $17.25/hr

Customer Service Representative Hot Job Store 160 - Dover, DE 19901 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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Customer Service Representative Credit Analyst information

How does a customer service representative credit analyst balance customer inquiries with credit risk assessments during a workday?

Customer Service Representative Credit Analysts often split their time between handling customer inquiries and performing credit risk evaluations. They are expected to respond promptly and professionally to customer requests, while also reviewing credit applications, analyzing credit data, and making recommendations regarding credit limits or approvals. Balancing these tasks requires strong organizational and multitasking skills, as well as the ability to communicate complex credit decisions in a customer-friendly manner. Collaboration with colleagues in risk management, sales, and collections is common to ensure accurate assessments and provide high-quality service.

What are the key skills and qualifications needed to thrive as a customer service representative credit analyst?

To thrive as a Customer Service Representative Credit Analyst, you need a solid understanding of credit principles, financial analysis, and customer service, often supported by a relevant degree or experience in finance or business. Familiarity with credit management software, CRM systems, and data analysis tools is typically required. Strong communication, problem-solving abilities, and attention to detail distinguish top performers in this role. These competencies ensure accurate credit assessments, effective client interactions, and reduced risk for the organization.

What is the difference between Customer Service Representative Credit Analyst vs Customer Service Representative Loan Processor?

AspectCustomer Service Representative Credit AnalystCustomer Service Representative Loan Processor
Required CredentialsHigh school diploma; some roles may prefer finance or related certificationsHigh school diploma; knowledge of loan processing preferred
Work EnvironmentBanking, finance firms, credit departmentsMortgage companies, banks, lending institutions
Employer & Industry UsageFinancial institutions assessing credit riskLoan processing departments handling application documentation
Common Search & Comparison IntentUnderstanding roles related to credit evaluationDifferences in loan processing and customer service tasks

The Customer Service Representative Credit Analyst focuses on evaluating creditworthiness and analyzing financial data, while the Customer Service Representative Loan Processor handles the administrative aspects of loan applications. Both roles require customer interaction but differ in their core responsibilities and industry focus.

Are customer service representative credit analysts paid well?

Customer Service Representative Credit Analysts typically earn a median salary that varies by experience and location, with many earning around $40,000 to $60,000 annually. Compensation can increase with certifications, advanced skills, and years of experience in credit analysis and customer service roles.

How much does a customer service representative credit analyst earn?

A customer service representative credit analyst typically earns between $40,000 and $60,000 annually, depending on experience, location, and the employer. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher salaries. Certifications such as the Credit Business Associate (CBA) can also influence earning potential.

What qualifications do you need to be a customer service representative credit analyst?

A customer service representative credit analyst typically needs a high school diploma or equivalent, with some roles preferring an associate's or bachelor's degree in finance, accounting, or a related field. Strong communication, analytical skills, and proficiency with credit reporting tools or software are important, along with knowledge of credit laws and regulations.

What cities in Delaware are hiring for Customer Service Representative Credit Analyst jobs?

Cities in Delaware with the most Customer Service Representative Credit Analyst job openings:

Infographic showing various Customer Service Representative Credit Analyst job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Agribusiness Credit Analyst

Dover, DE • On-site

Horizon Farm Credit
Finance and Insurance • 201 - 500 employees
Learn more about Horizon Farm Creditexternal

$79K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description


Are you looking for a new opportunity that offers career development/training, ability to work in a collaborative team environment, and provides great work/life balance?
Overview: Horizon Farm Credit is actively recruiting for an experienced Agribusiness Credit Analyst to join our team. Qualified candidate may work in the Frederick, Dover, Georgetown, Mechanicsburg, Mount Joy, or Reedsville branch locations. To view locations, click here Locations | Horizon Farm Credit. The hours of operation are typically, Monday to Friday from 8 a.m. to 4:30 p.m. This position is eligible for hybrid work schedule. Our ideal candidate has advanced knowledge of agricultural lending and extensive previous credit experience. This is a great opportunity to make a difference for agriculture and rural communities.
Position Description: In this position, you will serve as a confident financial professional through the delivery of sound credit and financial services within regulations and policies. Accurately and efficiently analyzes and underwrites loans in a sound manner to prospective and existing borrowers. Works closely with loan officers to structure, condition, and approve credits for our borrowers. Develops relationships with large or complex customers to more accurately and efficiently analyze the credit. Works independently with minimal supervision and is capable of underwriting relationships (including complex and distressed credits) of up to $10 million with some feedback from approvers. Provides leadership in alignment with management. Acts as mentor, trainer and credit resource to less tenured staff.
Areas of Responsibility Include but not limited to:
Based on Size, Scope, and Risk in the overall credit facility; complete the following:
  • Analyze financial information - accurately complete historical trends, pro-forma projections, debt repayment schedules, consolidations, sensitivity analysis, Probability of Default and Loss Given Default templates, source and use, commodity worksheets, and any other necessary schedules, worksheets, and/or template tools available to adequately support the overall credit recommendation.

  • Prepare a loan narrative that provides an adequate summary of the financial analysis, addressing the applicable five C's of credit, highlighting credit strengths and weaknesses that supports the credit recommendation.

  • Continue to study and be familiar with internal and external credit practices, loan products, and compliance standards to ensure sound and eligible credit recommendations are completed.

  • Actively collaborate with Loan Officers to add value by making loan structuring recommendations and finalizing credit recommendations

  • Actively collaborate with Processors to ensure effective processes are in place for positive loan processing and closing results

  • Quality review your work; ensure PD/LGD ratings are accurate, loan structure, and covenants are appropriate given the Size, Scope, and Risk

  • Effectively manage their loan underwriting pipeline and meet targeted turnaround time for loan decisions.

  • Maintain high level of communication with lending and operations. Ensure adequate file documentation.

  • Monitor larger agri-business accounts for compliance with loan covenants and other ongoing conditions of the loan approval. May be an informal specialist in a particular industry and serves as an Association expert on that industry

REQUIREMENTS:
  • Bachelor's degree or equivalent experience in Business Administration, Agriculture, Economics, or Finance.

  • Generally, a minimum of seven or more years of lending or credit experience.

  • An advanced knowledge of agricultural lending and related financial products and services and selling skills.

  • Superior verbal, written communication and analytical skills

  • Demonstrates leadership as a mentor, trainer, and credit resource to less experienced staff.

  • Ability to effectively communicate (verbal and written) with a large, geographically diverse team of co-workers.

  • Adaptable and flexible to a changing work environment.

  • Prolonged periods of sitting at a desk and working on a computer.

Who are we?
Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities.
What can we offer you?
We offer competitive compensation and benefits packages for full-time employees including:
  • Medical insurance with dental and vision care options

  • 401 (k) with significant employer matching

  • Paid time off, holidays and volunteer time to support work/life balance

  • Tuition reimbursement and training opportunities

  • Student loan reimbursement

  • Leadership and career development opportunities

  • Paid parental leave and short-term disability

  • Fun and inclusive work environment

The salary range for this position is $79,300 to $117,400, with a midpoint of $98,000. This range reflects current market compensation data and our commitment to competitive, equitable pay. The starting rate is based on the applicant's relevant experience, qualifications, and internal equity considerations. Most new hires are offered a starting rate between the minimum and midpoint of the range, although placement elsewhere in the range may be appropriate based on the candidate's qualifications and experience.
Equal Opportunity Employer including veterans and individuals with disabilities.

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