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Customer Service Representative Cigna Jobs in Minnesota

CGS Publishing Technologies International, LLC

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Customer Service Representative (CSR)

Plymouth, MN · On-site

$17 - $23/hr

We are a creative, dynamic team operating out of a beautiful new office space, and we're looking for a full-time, enthusiastic Customer Service Representative (level I) to join our group. This ...

SunSource

Customer Service Representative

Granite Falls, MN · On-site

$14.75 - $20/hr

Position Summary The Customer Service Representative is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and ...

SunSource

Customer Service Representative

Granite Falls, MN · On-site

$14.75 - $20/hr

Position Summary The Customer Service Representative is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and ...

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Customer Service Representative

Pronto Heating & Air Conditioning

Edina, MN • On-site

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Join the Pronto Heating & Air Conditioning Team as a Customer Service Representative!
Location: Edina, MN
Position: Full-Time
Are you a motivated, customer-focused individual looking to make a difference? Pronto Heating & Air Conditioning, a trusted family-owned HVAC company with over 60 years of experience, is expanding and seeking a Customer Service Representative (CSR) to join our dynamic team! This full-time role combines customer service, administrative tasks, and dispatch duties, all while ensuring our clients receive the highest level of service.
Why Work with Us?
At Pronto Heating & Air Conditioning, we offer more than just a job - we offer a career with a supportive team and a company that values your contributions. Our employees are the backbone of our success, and we pride ourselves on providing competitive pay, outstanding benefits, and growth opportunities.
  • Competitive Pay: Starting at $21/hr + commission
  • Stay-on Bonus: $500 after 6 months
  • Comprehensive Benefits: Health, dental, paid vacation, vision, and 401(k)
  • Team Culture: A friendly, supportive, and fun work environment
  • Opportunities for Growth: We invest in your development and career advancement

What You'll Do
As a CSR and dispatcher at Pronto Heating & Air Conditioning, you'll play a crucial role in providing exceptional customer experiences. Every day will bring variety as you:
  • Engage with Customers: Answer incoming calls and make outgoing calls to assist clients, providing them with the information they need in a professional and friendly manner.
  • Coordinate Scheduling: Schedule appointments, ensuring our HVAC technicians arrive on time and maximize their efficiency.
  • Dispatch Calls: Assign and track HVAC service calls to field technicians, ensuring timely updates for clients.
  • Handle Administrative Duties: Help process permits, schedule inspections, complete rebate paperwork, handle equipment registration, and prepare follow-up packets.

Your ability to juggle multiple tasks while delivering outstanding service is key to our success.
What We're Looking For:
We want a dependable and detail-oriented individual who thrives in a fast-paced environment. If you have a passion for customer service and enjoy problem-solving, you'll be a perfect fit for our team!
  • 1+ years of customer service experience (Call center experience is a plus!)
  • Excellent communication skills, both written and verbal
  • Tech-savvy with strong computer skills (data entry, Excel knowledge)
  • Bilingual skills are a plus
  • Previous dispatch or home service experience is a bonus

Why Pronto Heating & Air Conditioning?
We are more than just an HVAC company - we are a team that values professionalism, respect, and reliability. We pride ourselves on our commitment to providing top-notch service to our clients, and we do it all while maintaining a fun, friendly atmosphere. We also understand the importance of work-life balance, so we offer paid vacation and great benefits to support your well-being.
Ready to join a growing company where your contributions truly matter? Apply today to become a part of the Pronto Heating & Air Conditioning team!

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