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Customer Service Representative Agent Jobs in Powder Springs, GA

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Customer Service Representative Agent information

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$9

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$25

How much do customer service representative agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service representative agent in Powder Springs, GA is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What is a customer service representative agent?

Customer Service Representative Agents are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, chat, or in person. Their primary role is to ensure customer satisfaction by handling complaints, processing orders, and offering assistance promptly and courteously.

What are the key skills and qualifications needed to thrive as a customer service representative agent?

To thrive as a Customer Service Representative Agent, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Patience, empathy, and active listening are standout soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are crucial for delivering excellent service, ensuring customer satisfaction, and maintaining the organization's reputation.

What are some common challenges faced by customer service representative agents and how can they be managed effectively?

Customer Service Representative Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying up to date with products or services. To manage these effectively, agents benefit from strong communication skills, patience, and continuous training on company offerings. Many teams provide regular coaching, access to knowledge bases, and peer support to help agents navigate tough situations and maintain high-quality service. Proactively seeking feedback and collaborating with teammates can also improve job satisfaction and performance.

What is the difference between Customer Service Representative Agent vs Customer Support Specialist?

AspectCustomer Service Representative AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; may have certifications in technical support or customer service
Work EnvironmentCall centers, retail, or office settingsCall centers, online chat, or technical support environments
Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, and product-based industries
Common Search IntentCustomer service roles, call center jobs, customer supportTechnical support, product assistance, troubleshooting

The main difference between a Customer Service Representative Agent and a Customer Support Specialist lies in their focus areas. Customer Service Representative Agents typically handle general inquiries and transactional support in various industries, while Customer Support Specialists often provide technical assistance and troubleshooting for specific products or services. Both roles require strong communication skills and customer service experience, but the Specialist role may demand more technical knowledge.

What cities near Powder Springs, GA are hiring for Customer Service Representative Agent jobs?

Cities near Powder Springs, GA with the most Customer Service Representative Agent job openings:

Customer Service Representative Agent jobs near you
Infographic showing various Customer Service Representative Agent job openings in Powder Springs, GA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,023 per year, or $17.8 per hour.

Customer Service Representative - State Farm Agent Team Member

Atlanta, GA • On-site

Kerry Mitchell - State Farm Agent
See more jobs at Kerry Mitchell - State Farm Agentexternal

$19 - $23/hr

Other

Re-posted yesterday

Job description

Customer Service Representative - State Farm Agent Team Member

As a Customer Service Representative - State Farm Agent Team Member with Kerry Mitchell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Compensation: $19.00 - $23.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Atlanta, GA and help customers with their insurance and financial services needs, including:

  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

Apply