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Customer Service Representative Agent Jobs in Angleton, TX

DXP

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders ...

DXP

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders ...

DXP

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders ...

DXP

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders ...

DXP

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders ...

ABC Imaging

Customer Service Representative

Houston, TX · On-site

$20 - $27/hr

Customer Service Representative (Print Production & Client Support) Position Summary As a Customer Service Representative at ABC Imaging, you will serve as the primary point of contact for clients ...

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All JobsCustomer Service Representative Agent JobsCustomer Service Representative Agent Jobs in Angleton, TX

Customer Service Representative Agent information

See Angleton, TX salary details

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How much do customer service representative agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer service representative agent in Angleton, TX is $15.55, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.31 per hour, depending on experience, location, and employer.

What is a customer service representative agent?

Customer Service Representative Agents are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, chat, or in person. Their primary role is to ensure customer satisfaction by handling complaints, processing orders, and offering assistance promptly and courteously.

What are the key skills and qualifications needed to thrive as a customer service representative agent?

To thrive as a Customer Service Representative Agent, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Patience, empathy, and active listening are standout soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are crucial for delivering excellent service, ensuring customer satisfaction, and maintaining the organization's reputation.

What are some common challenges faced by customer service representative agents and how can they be managed effectively?

Customer Service Representative Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying up to date with products or services. To manage these effectively, agents benefit from strong communication skills, patience, and continuous training on company offerings. Many teams provide regular coaching, access to knowledge bases, and peer support to help agents navigate tough situations and maintain high-quality service. Proactively seeking feedback and collaborating with teammates can also improve job satisfaction and performance.

What is the difference between Customer Service Representative Agent vs Customer Support Specialist?

AspectCustomer Service Representative AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; may have certifications in technical support or customer service
Work EnvironmentCall centers, retail, or office settingsCall centers, online chat, or technical support environments
Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, and product-based industries
Common Search IntentCustomer service roles, call center jobs, customer supportTechnical support, product assistance, troubleshooting

The main difference between a Customer Service Representative Agent and a Customer Support Specialist lies in their focus areas. Customer Service Representative Agents typically handle general inquiries and transactional support in various industries, while Customer Support Specialists often provide technical assistance and troubleshooting for specific products or services. Both roles require strong communication skills and customer service experience, but the Specialist role may demand more technical knowledge.

What cities near Angleton, TX are hiring for Customer Service Representative Agent jobs?

Cities near Angleton, TX with the most Customer Service Representative Agent job openings:

Customer Service Representative Agent jobs near you
Infographic showing various Customer Service Representative Agent job openings in Angleton, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,351 per year, or $15.6 per hour.

CSR (Customer Service Representative) II

Houston, TX • On-site

Piping Technology & Products
Oil and Gas Extraction • 501 - 1,000 employees
Learn more about Piping Technology & Productsexternal

$15.25 - $20.75/hr

Other

Posted 11 days ago

Piping Technology & Products rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

CSR (Customer Service Representative) II

The Customer Service Representative – Manufacturing serves as a key connection between Piping Technology & Products (PT&P) customers and internal operations teams. This position keeps customers informed throughout the manufacturing process by providing timely, accurate updates, researching order details, answering questions, and coordinating the resolution of order-related concerns.

The ideal candidate is a responsive, organized communicator who enjoys supporting customers, collaborating across departments, and managing multiple priorities in a fast-paced manufacturing environment.

Key Responsibilities

  • Provide customers with timely and accurate updates regarding manufacturing, inspection, and shipping status.
  • Respond professionally and promptly to customer inquiries by telephone and email.
  • Review shop-order information and monitor orders throughout the manufacturing process.
  • Coordinate with Production, Quality Control, Shipping, Sales, and other internal teams to obtain current and accurate order information.
  • Communicate potential delays, schedule changes, shipment updates, and other important developments to customers.
  • Assist with resolving order-related concerns by researching details, coordinating follow-up, and keeping customers informed.
  • Maintain accurate records of customer communications, commitments, questions, and order updates.
  • Follow up on open questions and outstanding customer requests through resolution.
  • Build positive, professional working relationships with customers and internal team members.
  • Escalate urgent, sensitive, or complex customer concerns to the appropriate department or manager.
  • Perform additional customer service and administrative duties as assigned.

Requirements

Minimum Qualifications

  • Preferred Bachelor's degree from an accredited college or university.
  • A minimum of a high school diploma
  • Strong verbal and written communication skills with a professional, customer-focused approach.
  • Strong organizational skills and the ability to manage multiple priorities, deadlines, and follow-up items.
  • Ability to work effectively with customers and employees across multiple departments.
  • Basic proficiency with Microsoft Office applications, email, and standard business technology.

Preferred Qualifications

  • At least six months of customer service, retail, administrative, or manufacturing-related experience.
  • Experience communicating with customers in a manufacturing, fabrication, or industrial environment.
  • Experience reviewing production schedules, shop orders, purchase orders, or shipping information.
  • Familiarity with enterprise resource planning (ERP) or customer relationship management (CRM) systems.

Working Conditions

  • Full-time, on-site position in an office environment located within or near an active manufacturing facility.
  • Regular use of a computer, telephone, and other standard office equipment.
  • Frequent communication with customers and internal departments by telephone, email, and in person.
  • Occasional entry into designated manufacturing or shipping areas while following all applicable safety and PPE requirements.
  • Ability to remain seated or standing for extended periods and perform routine office tasks.
  • Occasional schedule flexibility may be required to address urgent customer or shipment needs.

Equal Opportunity Employer

What Piping Technology & Products employees say

Pay

Hours and flexibility

Workplace

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