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Customer Service Representative Agent Jobs in Texas

DSV Air & Sea

Customer Service Agent, CSR

Lancaster, TX · On-site

$15.25 - $20.75/hr

Customer Service Agent, CSR Time Type: Full Time POSITION SUMMARY The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client ...

DSV Air & Sea

Customer Service Agent, CSR

Dallas, TX · On-site

$16 - $21.50/hr

Customer Service Agent, CSR Time Type: Full Time POSITION SUMMARY The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client ...

New

DSV

Customer Service Agent, CSR

Dallas, TX · On-site

$16 - $21.50/hr

Customer Service Agent, CSR Dallas Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our ...

New

DSV A/S

Customer Service Agent, CSR

Dallas, TX · On-site

$15.25 - $20.75/hr

Customer Service Agent, CSR Time Type: Full Time POSITION SUMMARY The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client ...

Schenker & Co AG

Customer Service Agent, CSR

Dallas, TX · On-site

$16 - $21.50/hr

Customer Service Agent, CSR Time Type: Full Time POSITION SUMMARY The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client ...

New

DSV

Customer Service Agent, CSR

Lancaster, TX · On-site

$15.25 - $20.75/hr

Customer Service Agent, CSR Lancaster Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth The CSR is responsible for building rapport and trust with clients by delivering exceptional ...

Schenker & Co AG

Customer Service Agent, CSR

Lancaster, TX · On-site

$15.25 - $20.75/hr

Customer Service Agent, CSR Time Type: Full Time POSITION SUMMARY The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client ...

Q5 Connections

Customer Service Representative

Mcallen, TX · On-site

$15.25 - $20.75/hr

Customer Service Representative McAllen, TX, United States $ 11.00 - 13.00 (US Dollar) About the Job Customer Service Representative We are seeking a Customer Service Agent to join our team! A ...

Q5 Connections

Customer Service Representative

Harlingen, TX · On-site

$15.50 - $21.25/hr

Customer Service Representative Harlingen, TX, United States $ 11.00 - 13.00 (US Dollar) About the Job Customer Service Representative We are seeking a Customer Service Agent to join our team! A ...

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Customer Service Representative Agent information

What is a customer service representative agent?

Customer Service Representative Agents are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, chat, or in person. Their primary role is to ensure customer satisfaction by handling complaints, processing orders, and offering assistance promptly and courteously.

What are the key skills and qualifications needed to thrive as a customer service representative agent?

To thrive as a Customer Service Representative Agent, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Patience, empathy, and active listening are standout soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are crucial for delivering excellent service, ensuring customer satisfaction, and maintaining the organization's reputation.

What are some common challenges faced by customer service representative agents and how can they be managed effectively?

Customer Service Representative Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying up to date with products or services. To manage these effectively, agents benefit from strong communication skills, patience, and continuous training on company offerings. Many teams provide regular coaching, access to knowledge bases, and peer support to help agents navigate tough situations and maintain high-quality service. Proactively seeking feedback and collaborating with teammates can also improve job satisfaction and performance.

What is the difference between Customer Service Representative Agent vs Customer Support Specialist?

AspectCustomer Service Representative AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma; may have certifications in technical support or customer service
Work EnvironmentCall centers, retail, or office settingsCall centers, online chat, or technical support environments
Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, and product-based industries
Common Search IntentCustomer service roles, call center jobs, customer supportTechnical support, product assistance, troubleshooting

The main difference between a Customer Service Representative Agent and a Customer Support Specialist lies in their focus areas. Customer Service Representative Agents typically handle general inquiries and transactional support in various industries, while Customer Support Specialists often provide technical assistance and troubleshooting for specific products or services. Both roles require strong communication skills and customer service experience, but the Specialist role may demand more technical knowledge.

What cities in Texas are hiring for Customer Service Representative Agent jobs?

Cities in Texas with the most Customer Service Representative Agent job openings:

Customer Service Representative Agent jobs near you
Infographic showing various Customer Service Representative Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

New Braunfels, TX • On-site

Mark Elder State Farm Agency
See more jobs at Mark Elder State Farm Agencyexternal

$30K - $40K/yr (+ commission)

Full-time

Re-posted 4 days ago

Job description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.

Company Description

Insurance P&C and L&H
State Farm Experience Preferred but not Required.