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Customer Service Rep Jobs in Wichita, KS (NOW HIRING)

Ritchie Bros.

Customer Service Representative

Park City, KS

$14.25 - $19.50/hr

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. IAA Holdings, LLC (IAA) IAA Holdings, LLC (IAA), a ...

Ritchie Bros.

Customer Service Representative

Park City, KS · On-site

$13.95 - $17.44/hr

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. Responsibilities * Responsible for organizing all keys ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Wichita, KS

Customer Service Rep information

See Wichita, KS salary details

$8

$16

$24

How much do customer service rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service rep in Wichita, KS is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Wichita, KS?

The most popular types of Customer Service Rep jobs in Wichita, KS are:

What are popular job titles related to Customer Service Rep jobs in Wichita, KS?

For Customer Service Rep jobs in Wichita, KS, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Wichita, KS look for?

The top searched job categories for Customer Service Rep jobs in Wichita, KS are:

What cities near Wichita, KS are hiring for Customer Service Rep jobs?

Cities near Wichita, KS with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Wichita, KS as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,977 per year, or $16.8 per hour.

Customer Service Representative

Community Choice Financial Family of Brands

Wichita, KS • On-site

$18.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Community Choice Financial rating

5.7

Company rating: 5.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Your Opportunity:

Customer Service Representative

Speedy Cash

Wichita, KS 

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. 

Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! 

What We Offer:

Compensation  

The hourly wage for the position is $18.25 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.   

Benefits & Perks* 

  • Paid on-the-job training and a comprehensive new hire program. 
  • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. 
  • Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. 
  • Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion. 
  • Performance-based career advancement. 
  • Educational Reimbursement Program. 
  • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). 
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. 
  • Company-Sponsored Life and AD&D Insurance. 
  • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family.  Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. 
  • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. 
  • Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. 
  • Paid time off that grows with you, starting with 12 days in your first year.  
  • A relaxed, business casual dress code that includes jeans and sneakers! 

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. 

What We’re Looking For – Qualifications and Skills:
  • A high school diploma or equivalent. 
  • Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues. 
  • Meticulous attention to detail and ability to accurately enter data. 
  • Proficiency in using phones, POS system, Microsoft Office, and other computer systems. 
  • Must be at least 18 years of age (19 in Alabama). 
  • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. 
  • The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. 

Nice to Haves – Preferred Qualifications and Skills 

What Community Choice Financial employees say

Pay

Benefits

Hours and flexibility

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