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Customer Service Rep Jobs in Detroit, MI (NOW HIRING)

Wieland Group

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative Job Location US-MI-Roseville ID 2026-4219 # of Openings 1 Posted Date 3 hours ago(8/6/2026 4:23 PM) Overview Wieland - Creating Value for Generations! Wieland is a ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Detroit, MI

Customer Service Rep information

See Detroit, MI salary details

$9

$18

$26

How much do customer service rep jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service rep in Detroit, MI is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Detroit, MI?

The most popular types of Customer Service Rep jobs in Detroit, MI are:

What are popular job titles related to Customer Service Rep jobs in Detroit, MI?

For Customer Service Rep jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Detroit, MI look for?

The top searched job categories for Customer Service Rep jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Customer Service Rep jobs?

Cities near Detroit, MI with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,705 per year, or $18.6 per hour.

Customer Service Representative

Universal Staffing

Oxford, MI

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Job description

Customer Service Representative

Job Summary

The Customer Service Representative is responsible for daily communication with customers regarding their orders, delivery issues, product questions or similar other items. They take care of the order entry process from start to finish and are responsible for tasks that are related to customer orders such as credits, delivery issues and alike. The Customer Service Representative takes call from customers and answers questions they may have or directs them to a coworker who can answer their questions.

The Customer Service Representative is a full-time position, with benefits, and a work schedule of Monday - Friday 8:00 AM to 5:00 PM.

General Accountabilities

  • Provides customers' information about products or services, takes or enters orders, or obtains details of complaints.
  • Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
  • Identifies and prioritizes problems and issues related to service area.
  • Ensures that appropriate changes were made to resolve customers' problems.
  • Processes adjustments, changes, requests, fees, invoices and other related paperwork.

Job Qualifications

  • Education: High school diploma or equivalent
  • Experience with MS Office

Skills

  • Excellent verbal and written communication
  • Service oriented
  • Critical thinking
  • Active listening
  • Problem resolution
  • Works well with others

Other Job Information:

Full time

Benefits after 90 temporary period

Work Schedule: Monday – Friday 8:00 AM to 5:00 PM

Company Description

We are not a staffing agency, we employ for another business unit owned by the same individual.