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Customer Service Rep Jobs in Dearborn, MI (NOW HIRING)

Wieland Group

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative Job Location US-MI-Roseville ID 2026-4219 # of Openings 1 Posted Date 3 hours ago(8/6/2026 4:23 PM) Overview Wieland - Creating Value for Generations! Wieland is a ...

Ideal Tridon

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

We are seeking a Customer Service Representative for our Auburn Hills, MI Office. We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Dearborn, MI

Customer Service Rep information

See Dearborn, MI salary details

$9

$17

$24

How much do customer service rep jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service rep in Dearborn, MI is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.23 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Dearborn, MI?

The most popular types of Customer Service Rep jobs in Dearborn, MI are:

What are popular job titles related to Customer Service Rep jobs in Dearborn, MI?

For Customer Service Rep jobs in Dearborn, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Dearborn, MI look for?

The top searched job categories for Customer Service Rep jobs in Dearborn, MI are:

What cities near Dearborn, MI are hiring for Customer Service Rep jobs?

Cities near Dearborn, MI with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Dearborn, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,919 per year, or $17.3 per hour.

Customer Service Representative

Prime Healthcare Management Inc

Garden City, MI • On-site

$15 - $20.50/hr

Full-time

Re-posted 2 days ago

Prime Healthcare rating

6.5

Company rating: 6.5 out of 10

Based on 287 frontline employees who took The Breakroom Quiz

612th of 898 rated healthcare providers

Job description

Overview
Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation's leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!
#LI-BM2
Responsibilities
The Customer Service Representative is a high-level customer service position that is one of the first lines of communication within the department. The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner. The Customer Service Representative is responsible for answering phones in order to process requests. The Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe.
Qualifications
1. High School Diploma or Equivalent.
2. Previous Customer Service or Medical Office experience preferred.
3. Intermediate Computer skills
4. Experience with Microsoft office -intranet and word documents.
5. Ability to effectively communicate in English both orally and in writing.
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

What Prime Healthcare employees say

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