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Customer Service Rep Jobs in Columbia, SC (NOW HIRING)

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Sumter, SC · On-site

$55K/yr

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you ...

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Customer Service Representative

Lexington, SC · On-site

$30.50/hr

Customer Service Representative Lexington, SC, United States About the Job Are you looking for an opportunity for a career in Customer Services? We are looking for a Customer Service Representative ...

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Customer Service Representative

Columbia, SC · On-site

$30.50/hr

Customer Service Representative Columbia, South Carolina, United States About the Job Are you looking for an opportunity for a career in Customer Services? We are looking for a Customer Service ...

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Customer Service Representative

Sumter, SC · On-site

$30.50/hr

Customer Service Representative Shaw Air Force Base, South Carolina, United States About the Job Are you looking for an opportunity for a career in Customer Services? We are looking for a Customer ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Columbia, SC

Customer Service Rep information

See Columbia, SC salary details

$9

$17

$24

How much do customer service rep jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer service rep in Columbia, SC is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.33 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Columbia, SC?

The most popular types of Customer Service Rep jobs in Columbia, SC are:

What are popular job titles related to Customer Service Rep jobs in Columbia, SC?

For Customer Service Rep jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Columbia, SC look for?

The top searched job categories for Customer Service Rep jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Customer Service Rep jobs?

Cities near Columbia, SC with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $31,925 per year, or $15.3 per hour.

Customer Service Representative

Kimbrell's Home Furnishings

Sumter, SC • On-site

$14 - $19.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:

  • Commision

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Kimbrell’s Furniture - Customer Service Representative (CSR)

Are you passionate about helping people, building relationships, and being part of a high-energy retail team? Kimbrell’s Furniture is looking for a Customer Service Representative (CSR) who thrives on delivering exceptional customer experiences while supporting sales growth and long-term customer relationships.

Why Join Kimbrell’s?

At Kimbrell’s, we don’t just sell furniture—we create lasting customer relationships. This role is more than customer service; it’s a career opportunity with a path into leadership and sales roles. If you’re motivated, people-focused, and ready to grow, we want to meet you.

What You’ll Do

As a CSR, you’ll play a key role in ensuring every customer has a seamless and positive experience:

✨ Customer Experience & Engagement

Deliver a welcoming and professional experience in every interaction

Build strong relationships that drive loyalty and repeat business

Guide customers through their journey—from first visit to ongoing support

📈 Sales Support & Business Growth

Partner with the sales team to help drive revenue

Assist with follow-ups, outreach, and customer engagement

Support promotions, events, and in-store initiatives

💳 Customer Accounts & Financing

Help customers understand financing options and payment plans

Assist with credit applications and transactions

Provide solutions-oriented support for account questions

🗂 Operations & Administration

Maintain accurate records and documentation

Use POS systems and tools efficiently

Support daily store operations and team collaboration

What We’re Looking For

Strong communication and people skills

A customer-first mindset with a passion for helping others

Sales-driven attitude with the ability to build relationships

Organized and able to multitask in a fast-paced environment

Willingness to learn financial processes and systems

Your Future Starts Here

This role is a stepping stone to exciting career opportunities, including:

Assistant Store Manager

Store Manager

Sales Consultant

Make an Impact

At Kimbrell’s, you’ll be part of a team that values service, trust, and growth. If you’re ready to build a career—not just work a job—apply today.

The above-listed are a few of the duties and responsibilities associated with the Customer Service Representatives' role and are not intended to be a comprehensive list of all duties

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