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Customer Service Rep Jobs in Florida (NOW HIRING)

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Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Description Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs ...

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Customer Service Representative

Hollywood, FL · On-site

$17 - $18/hr

Customer Service Representative Location: Pembroke Park, FL Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay: $18 per hour We are seeking a dedicated and customer-focused Customer Service ...

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How much do customer service rep jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service rep in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What is the job of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.
What are the most commonly searched types of Customer Service Rep jobs in Florida? The most popular types of Customer Service Rep jobs in Florida are:
What are popular job titles related to Customer Service Rep jobs in Florida? For Customer Service Rep jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep jobs in Florida look for? The top searched job categories for Customer Service Rep jobs in Florida are:
What cities in Florida are hiring for Customer Service Rep jobs? Cities in Florida with the most Customer Service Rep job openings:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Customer Service Representative

VentureTech Solutions

Saint Petersburg, FL • On-site

$15.25 - $20.75/hr

Full-time

Posted 21 hours ago

Posted today

Job description

 
Position:  Customer Service Representative 
Schedule is Monday - Thursday 9am-5:30pm, Friday 8:30-5pm

Summary for Customer Service Representative 

Work with the clients and mutual creditors of Consolidated Credit Solutions in the areas of consumer credit and personal finance.  Consolidated Credit, a non-profit organization, is a 30-year industry leader providing financial counseling and debt management services nationwide.

Consolidated Credit works with consumers and their creditors to lower interest rates, lower monthly payments to help clients get out of debt faster.  You can be part of this team working in a fast paced, multi-channel contact center and make a difference every day. 

Role Description for Customer Service Representative

As a Customer Service Representative, you will interact with clients and creditors via phone calls, chats, emails and portal communication assisting them with their questions and providing solutions to any problems they may encounter. 

What to Expect:

  • Processing caller requests.
  • Helping callers understand account information.
  • Providing issue resolution.
  • Send educational material that are responsive to our callers' needs.
  • Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds.
  • Resolve creditor & or caller inquiries by making outbound calls.
  • Any other tasks as assigned by the Supervisor.
  • Handle Customer Service issues for clients.
  • Paid Training

Minimum Requirements for Customer Service Representative 

  • High School diploma or equivalent
  • Strong people skills and be able to communicate effectively 
  • Knowledge and use of PC Systems and MS Office applications is a must
  • Ability to work independently
  • Self-motivated, willingness to constantly improve
  • Attention to detail and be able to multi-task and prioritize work on a daily basis
  • This position is in office
  • Bilingual French a plus

By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Consolidated Credit and Alpha Staffing & Employment Leasing.

Keywords: Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative

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