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Customer Service Rep Manager Jobs in Halethorpe, MD

High's

Customer Service Representative

Gambrills, MD · On-site

$15.50 - $21.25/hr

The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...

High's

Customer Service Representative

Halethorpe, MD · On-site

$15.75 - $21.25/hr

The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...

High's

Customer Service Representative

Lisbon, MD · On-site

$17.50 - $24/hr

The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...

High's

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...

High's

Customer Service Representative

Owings Mills, MD · On-site

$15.25 - $20.75/hr

The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...

Carroll Motor Fuels

Customer Service Representative

Lisbon, MD · On-site

$17.50 - $24/hr

The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...

High's

Customer Service Representative

Baldwin, MD · On-site

$15.50 - $21.25/hr

The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...

High's

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...

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Showing results 21-40

All JobsCustomer Service Rep JobsCustomer Service Rep Manager JobsCustomer Service Rep Manager Jobs in Halethorpe, MD

Customer Service Rep Manager information

See Halethorpe, MD salary details

$23.9K

$56.6K

$98.6K

How much do customer service rep manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service rep manager in Halethorpe, MD is $56,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Rep Manager vs Customer Service Representative?

AspectCustomer Service Rep ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervisory role overseeing teams, office or call centerFrontline role interacting directly with customers, call center or retail
Employer UsageUsed in companies with large customer service teamsCommon across retail, telecom, finance, and service industries
Search & Comparison IntentUnderstanding managerial responsibilities and career progressionSeeking entry-level customer service roles or daily job duties

The Customer Service Rep Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, the Customer Service Representative handles direct customer interactions, providing support and resolving issues. While both roles require strong communication skills, the manager position involves supervisory responsibilities and strategic planning, whereas the representative role emphasizes frontline customer engagement.

What does a customer service representative manager do?

A customer service representative manager oversees a team of customer service reps, ensuring they provide quality support to customers. They handle staffing, training, performance monitoring, and resolve escalated issues to improve customer satisfaction and operational efficiency.
Customer Service Rep Manager jobs near you

Customer Service Representative

Carroll Motor Fuels

Odenton, MD • On-site

$18 - $24.50/hr

Other

Re-posted 17 days ago

Job description

Customer Service Representative

Store 48 - Odenton, MD 21113

Overview

Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales

Description

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.

Principal Duties and Responsibilities:

  • Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
  • Respond to all customer requests in a timely manner.
  • Support and follow all safety and security initiatives.
  • Ensure proper cash handling with the operations of the POS and cash bank procedures.
  • Adhere to all store operations procedures, policies and guidelines.
  • Properly execute up-selling initiatives and provide a value to the customer.
  • Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
  • Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
  • Effectively communicate with store management and team members.
  • Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
  • Adhere to all Food Service Program procedures, standards and sanitation requirements.
Qualifications

Minimum Knowledge, Skills and Abilities:

  • Must be at least 18 years old
  • Strong focus on customer service and working with people
  • Strong commitment to teamwork
  • Strong communication skills, including the ability to professionally communicate verbally to customers
  • Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
  • Flexible and adaptable to change
  • Ability to handle difficult situations professionally
  • Ability to lift up to 50 lbs.
  • Reliable transportation
  • Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions:

  • Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or deaning products.
  • Spends the majority of the shift standing with frequent bending and lifting.
  • In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations

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