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Customer Service Rep I Jobs in Riverside, CA (NOW HIRING)

Preferred Bank

Customer Service Rep I

Irvine, CA · On-site

$17.25 - $23.25/hr

Customer Service Representative Responsible for providing customer service by receiving, paying and keeping accurate records of all transactions. * Provide customer services such as cashing checks ...

Preferred Bank

Customer Service Rep I

Irvine, CA · On-site

$17 - $24/hr

Responsible for providing customer service by receiving, paying and keeping accurate records of all transactions. * Provide customer services such as cashing checks, receiving deposits, making ...

Preferred Bank

Customer Service Rep I

Irvine, CA

$17.25 - $23.25/hr

Responsible for providing customer service by receiving, paying and keeping accurate records of all transactions. * Provide customer services such as cashing checks, receiving deposits, making ...

Adecco

CWR Customer Service Rep I

Ontario, CA · On-site

$19/hr

Adecco is currently assisting a local customer in their search for Customer Service Rep positions in Ontario, CA (Onsite). This is a great opportunity to further your existing skills as a Customer ...

Adecco US, Inc.

CWR Customer Service Rep I

Ontario, CA · On-site

$19/hr

Adecco is currently assisting a local customer in their search for Customer Service Rep positions in Ontario, CA (Onsite). This is a great opportunity to further your existing skills as a Customer ...

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All JobsCustomer Service Rep I JobsCustomer Service Rep I Jobs in Riverside, CA

Customer Service Rep I information

See Riverside, CA salary details

$10

$19

$28

How much do customer service rep i jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service rep i in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Rep I vs Customer Service Associate?

AspectCustomer Service Rep ICustomer Service Associate
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer interaction skills
Work EnvironmentCall centers, retail, or office settingsRetail stores, call centers, or service desks
Employer & Industry UsageCommonly used in various industries including retail, telecom, and financePrimarily in retail and customer-facing service roles

The main difference between a Customer Service Rep I and a Customer Service Associate lies in their job titles' typical usage and slight variations in responsibilities. Both roles generally require similar credentials and work in customer-facing environments. The title 'Customer Service Rep I' is often used in call centers and corporate settings, while 'Customer Service Associate' is more common in retail and in-person service roles. Both positions serve to assist customers, but their specific duties may vary based on the employer and industry.

How do I become a customer service representative I?

To become a Customer Service Representative I, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with customer service tools like CRM software; some positions may require basic computer skills or prior experience in customer support.

What cities near Riverside, CA are hiring for Customer Service Rep I jobs?

Cities near Riverside, CA with the most Customer Service Rep I job openings:

Customer Service Rep I jobs near you
Infographic showing various Customer Service Rep I job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Representative I (CSR I) - Paid Training

Call the Car

Diamond Bar, CA • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Call The Car rating

4.7

Company rating: 4.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About the Company:

At Call the Car, we believe everyone deserves access to the healthcare they need without barriers. Our company was founded after identifying a critical gap in care that prevented many individuals from attending important medical appointments. By recognizing the need for reliable transportation and addressing key Social Determinants of Health (SDoH), we set out to create solutions to help people reach the care they deserve.

Our mission is to redefine Non-Emergency Medical Transportation (NEMT) as not just a ride, but as a pathway to healthier lives, stronger communities, and greater healthcare equity. Guided by our core values of Compassion, Empower, Flexible, and Caring, we are committed to delivering service that is not only reliable, but also respectful, supportive, and centered on the unique needs of every member we serve.

We are looking for passionate individuals to join us in making a meaningful impact. Together, we can help address barriers to healthcare, provide peace of mind through every ride, and create connections that move our communities toward better health, greater independence, and brighter futures.


About the Role:

Reporting directly to the Call Center Manager, the full-time Customer Service Representative I (CSR I) communicates with members regarding their medical transportation needs. This includes creating, activating, and troubleshooting reservations. The role’s success is primarily determined by the quality and quantity of incoming/outgoing calls.


Performance Qualifications:

  • 1 + year Customer Service experience preferred.
  • Call Center experience preferred.
  • Must pass a Criminal Background Screening.
  • Must pass government exclusion list at time of hire and monthly thereafter.
  • Basic experience using PC software programs including Microsoft Office Suite.
  • Able to type at least 40 wpm.
  • Ability to take high volume of inbound calls.
  • Ability to make high volume of outbound calls.


Responsibilities:

The full-time Customer Service Representative I handles incoming phone calls regarding our members’ transportation needs. This includes, but is not limited to the following responsibilities:
  • Creates and updates transportation reservations by phone.
  • Verifies member appointment date and time.
  • Communicates driver estimated time of arrival to callers.
  • Activates will-call pickups.
  • Notifies dispatcher roles of any issues or changes made to vendor details.
  • Processes cancellations and cancellation notifications to vendor.
  • Coordinates trip status updates between drivers, members, and other related CTC staff.
  • Maintains clear communication between Members, Providers, Drivers, Appointment Facilities, Dialysis Centers, Dispatchers, and CTC Management.
  • Maintains a high level of accuracy with all aspects of the position.
  • Notifies leadership immediately of all injuries, accidents, perceived/actual HIPAA breaches, and/or unusual incidents.
  • Meets the Key Performance Indicators:
    • AHT (Average Handling Time): 6 minutes
    • Quality Assurance: 85%
    • Occupancy: 80%
  • Performs any other duties assigned by management


Benefits:

  • Health, Vision, and Dental Insurance
  • Life Insurance and AD&D
  • Paid Time Off (PTO)
  • Paid Training
  • Sick Time
  • Holiday Pay
  • Floating Holidays
  • 401k
  • Employee Discounts
  • Employee Assistance Program (EAP)
  • Bilingual Pay Offered


Typical Working Conditions:

The typical working condition for this position is an indoor office, climate-controlled environment with controlled lighting and noise levels. The job may require extended periods of sitting, standing, kneeling, bending, and/or lifting of at least 25 lbs. This is an on-site position. Employees are expected to work from the office during scheduled business hours. Remote work is not available for this role. The use of a computer or other office equipment(s) is also a requirement. Some light travel may be necessary. Flexibility is important — while most shifts are scheduled during regular business hours, availability during Weekdays, Weekends, Evenings, and Holidays may be required to meet operational demands.

What Call The Car employees say

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