ZipRecruiter

Log In

1

Customer Service Rep I Jobs in Raleigh, NC (NOW HIRING)

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month : Eligible for insurance benefits At 3 Months ...

Conflux Systems

Customer Service Representative

Cary, NC · On-site

$16.25 - $22.25/hr

Customer Service Representative The Customer Service Representative is a dynamic, non-call center role focused on delivering a world-class customer experience in a fast-paced service environment.

Caliber Collision

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO: BENEFITS OF JOINING ... Ability to navigate multiple software systems, i.e., Microsoft Office Suite * Work through ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Rep I JobsCustomer Service Rep I Jobs in Raleigh, NC

Customer Service Rep I information

See Raleigh, NC salary details

$9

$18

$26

How much do customer service rep i jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service rep i in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Rep I vs Customer Service Associate?

AspectCustomer Service Rep ICustomer Service Associate
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer interaction skills
Work EnvironmentCall centers, retail, or office settingsRetail stores, call centers, or service desks
Employer & Industry UsageCommonly used in various industries including retail, telecom, and financePrimarily in retail and customer-facing service roles

The main difference between a Customer Service Rep I and a Customer Service Associate lies in their job titles' typical usage and slight variations in responsibilities. Both roles generally require similar credentials and work in customer-facing environments. The title 'Customer Service Rep I' is often used in call centers and corporate settings, while 'Customer Service Associate' is more common in retail and in-person service roles. Both positions serve to assist customers, but their specific duties may vary based on the employer and industry.

How do I become a customer service representative I?

To become a Customer Service Representative I, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with customer service tools like CRM software; some positions may require basic computer skills or prior experience in customer support.
What cities near Raleigh, NC are hiring for Customer Service Rep I jobs? Cities near Raleigh, NC with the most Customer Service Rep I job openings:
Customer Service Rep I jobs near you
Infographic showing various Customer Service Rep I job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Insight Pest Solutions LLC

Morrisville, NC • On-site

$15 - $20.25/hr

Full-time

Re-posted 25 days ago

Job description

Job title
Customer Service Representative
Reports to
Team Lead
Job purpose
A Customer Service Representative (CSR), will act as a liaison, provide service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A CSR should genuinely be excited to help customers. Remaining patient, empathetic, and passionately communicative. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. A CSR is confident at troubleshooting and investigating if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Duties and responsibilities
  • Manage large amounts of incoming calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team targets and call handling quotas.
  • Maintains customer records by updating account information.
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents in back end notes.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Contributes to team effort by accomplishing related results as needed.

*It is essential to the job function to be present every day of work.*
Competencies
  • Communication Proficiency;
  • Typing;
  • Data Entry Skills;
  • Attention to Detail;
  • Team Player with High Level of Dedication;
  • Organizational Skills;
  • Ability to Work Under Strict Deadlines;
  • Performance Management;
  • Confidentiality;
  • Thoroughness;
  • Problem Solving/Analysis;
  • Technical Capacity;
  • High Energy
Qualifications
Due to the nature of this position it will be imperative certain qualifications are met to attract new business and retain current clientele.
Qualifications include:
  • Pass a Drug Test;
  • Pass a Background check.
  • High School Diploma or Equivalent;

Preferred Education and Experience:
  • Associate Degree
  • Customer Service Experience in a call center setting
Working conditions
This job operates in a call center office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Working conditions may alter depending on the vast and varied task(s) assigned. In general, individuals filling this position will work the majority time inside an office environment. Individuals must have the ability to work with exemplary attendance Monday-Friday and Saturday's as scheduled. Work schedule may vary based upon a mutual arrangement between an employee and supervisor.

Apply