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Customer Service Rep Fraud Jobs in Texas (NOW HIRING)

AlphaGraphcis

Customer Service Representative

Dallas, TX · On-site

$15 - $18/hr

Retail Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're ...

US784

Customer Service Representative

Dallas, TX · On-site

$15 - $18/hr

Retail Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're ...

United States Gold Bureau

Customer Service Rep

Leander, TX · On-site

$15.25 - $20.75/hr

Customer Service Representative I The Customer Service Representative I (CSR I) is responsible for providing effective customer service for all internal and external customers by using knowledge of ...

Minol

Customer Service Representative (CSR)

Huntsville, TX · On-site

$13.75 - $18.75/hr

Customer Service Representative The Customer Service Representative (CSR) will provide sales order support related to all orders received from customers and sales personnel via various media ...

US Gold Bureau

Customer Service Rep

Leander, TX · On-site

$15.25 - $20.75/hr

Description Summary The Customer Service Representative I (CSR I) is responsible for providing effective customer service for all internal and external customers by using knowledge of company ...

Axis Global USA

Be Seen First

Customer Service Representative

Dallas, TX · On-site

$19 - $20/hr

Axis Global is hiring a Customer Service Representative to provide exceptional customer service to each of our customers. If you have great communication skills, and have a track record of providing ...

Midway Plumbing

Customer Service Representative

Abilene, TX · On-site

$13.75 - $18.50/hr

Midway Plumbing is Hiring a Customer Service Representative! Part-Time * Steady Schedule * Team Environment Do you love helping people and getting them taken care of right away? Midway Plumbing is ...

ShipMonk

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

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All JobsCustomer Service Rep Fraud JobsCustomer Service Rep Fraud Jobs in Texas

Customer Service Rep Fraud information

What does a customer service rep fraud do?

A Customer Service Rep Fraud, also known as a fraud specialist or fraud analyst, is responsible for assisting customers who may be victims of fraud or suspicious activities on their accounts. They investigate and resolve fraud claims, answer questions about account security, and help prevent further unauthorized transactions. These representatives work closely with customers to verify account information, document incidents, and provide guidance on protecting personal information.

What are the key skills and qualifications needed to thrive as a customer service rep fraud?

To thrive as a Customer Service Rep Fraud, you need strong analytical skills, attention to detail, and a background in customer service, often supported by a high school diploma or relevant experience. Familiarity with fraud monitoring software, case management systems, and CRM tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure set top performers apart. These skills are crucial for accurately identifying fraudulent activity, protecting customers, and maintaining trust in financial services.

How does a customer service rep fraud typically collaborate with other departments to resolve fraud cases?

Customer Service Rep Fraud professionals frequently work alongside risk management, fraud investigation, and IT teams to thoroughly resolve suspicious transactions and account activities. They often serve as the first point of contact for affected customers, gathering detailed information and escalating complex cases to specialized investigators. Effective communication and accurate documentation are essential, as reps must relay findings and updates between departments to ensure swift and secure resolutions. This collaborative environment helps build a strong fraud prevention framework and enhances the customer experience.

What is the difference between Customer Service Rep Fraud vs Customer Service Rep?

AspectCustomer Service Rep FraudCustomer Service Rep
CredentialsHigh school diploma; training in fraud detectionHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, financial institutions, online supportRetail, telecom, banking customer support
Employer & IndustryFinancial services, insurance, bankingRetail, telecom, banking sectors
Search & Comparison IntentUnderstanding fraud-specific roles in customer serviceGeneral customer service roles

Customer Service Rep Fraud focuses on handling fraud-related issues, detecting suspicious activity, and preventing financial crimes. In contrast, Customer Service Rep handles general customer inquiries, product support, and service issues. While both roles require strong communication skills, Customer Service Rep Fraud emphasizes fraud awareness and security protocols, making it more specialized within customer support teams.

What cities in Texas are hiring for Customer Service Rep Fraud jobs?

Cities in Texas with the most Customer Service Rep Fraud job openings:

Infographic showing various Customer Service Rep Fraud job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Carrollton, TX • On-site

American Leak Detection - Dallas, TX
See more jobs at American Leak Detection - Dallas, TXexternal

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

The Customer Service Representative at American Leak Detection of North Texas is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Dallas / Fort Worth area. 

Benefits for our Customer Service Reps (CSRs):

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Salary: $18.00 - $20.00 per hour

Customer Service Reps (CSR) Core Responsibilities:

  • Answering the phones
  • Explaining our services to potential clients
  • Manage the customer experience
  • Scheduling of appointments
  • Dispatch, routing, and scheduling of jobs for our technicians
  • Shift: 8 hour daytime shift, full-time in office
  • Availability: General workday is Monday through Friday, occasional weekend availability may be required

Customer Service Representative (CSR) Qualifications:

  • Excellent customer service and telephone skills
  • Excellent written and oral communication skills
  • Proficiency in Microsoft Office Suite
  • Experience in the plumbing, restoration, or construction industries- a plus but not required
  • Experience using Salesforce is a plus but not required

About American Leak Detection:
American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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