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Customer Service Rep Fraud Jobs in Texas (NOW HIRING)

Dexian

Customer Service Representative IV

Lewisville, TX · On-site

$20 - $21.50/hr

Customer Service Representative IV Location: Lewisville TX 75067 & Charlotte NC 28202 ( Hybrid ... The Associate Analyst Bank Fraud Support position handles incoming calls to assess various ...

Dexian

Customer Service Representative IV

Lewisville, TX · On-site

$20 - $21.50/hr

Customer Service Representative IV Location: Lewisville TX 75067 & Charlotte NC 28202 ( Hybrid ... The Associate Analyst Bank Fraud Support position handles incoming calls to assess various ...

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Tempo Service

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

Customer Service Representative Tempo Service Company Profile - Tempo Air has proudly served the cooling and heating needs of the Dallas-Fort Worth residential community since 1966. Tempo, Inc ...

AlphaGraphics

Customer Service Representative

Dallas, TX · On-site

$15 - $18/hr

Retail Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're ...

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Customer Service Rep Fraud information

What does a customer service rep fraud do?

A Customer Service Rep Fraud, also known as a fraud specialist or fraud analyst, is responsible for assisting customers who may be victims of fraud or suspicious activities on their accounts. They investigate and resolve fraud claims, answer questions about account security, and help prevent further unauthorized transactions. These representatives work closely with customers to verify account information, document incidents, and provide guidance on protecting personal information.

What are the key skills and qualifications needed to thrive as a customer service rep fraud?

To thrive as a Customer Service Rep Fraud, you need strong analytical skills, attention to detail, and a background in customer service, often supported by a high school diploma or relevant experience. Familiarity with fraud monitoring software, case management systems, and CRM tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure set top performers apart. These skills are crucial for accurately identifying fraudulent activity, protecting customers, and maintaining trust in financial services.

How does a customer service rep fraud typically collaborate with other departments to resolve fraud cases?

Customer Service Rep Fraud professionals frequently work alongside risk management, fraud investigation, and IT teams to thoroughly resolve suspicious transactions and account activities. They often serve as the first point of contact for affected customers, gathering detailed information and escalating complex cases to specialized investigators. Effective communication and accurate documentation are essential, as reps must relay findings and updates between departments to ensure swift and secure resolutions. This collaborative environment helps build a strong fraud prevention framework and enhances the customer experience.

What is the difference between Customer Service Rep Fraud vs Customer Service Rep?

AspectCustomer Service Rep FraudCustomer Service Rep
CredentialsHigh school diploma; training in fraud detectionHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, financial institutions, online supportRetail, telecom, banking customer support
Employer & IndustryFinancial services, insurance, bankingRetail, telecom, banking sectors
Search & Comparison IntentUnderstanding fraud-specific roles in customer serviceGeneral customer service roles

Customer Service Rep Fraud focuses on handling fraud-related issues, detecting suspicious activity, and preventing financial crimes. In contrast, Customer Service Rep handles general customer inquiries, product support, and service issues. While both roles require strong communication skills, Customer Service Rep Fraud emphasizes fraud awareness and security protocols, making it more specialized within customer support teams.

What cities in Texas are hiring for Customer Service Rep Fraud jobs?

Cities in Texas with the most Customer Service Rep Fraud job openings:

Infographic showing various Customer Service Rep Fraud job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative (CSR)

Denton, TX • On-site

Force Home Services
Personal Services • 51 - 200 employees
Learn more about Force Home Servicesexternal

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Assist customers and ensure they have a positive experience with the company.

  • Communicate clearly and kindly with clients, handling issues or concerns with patience and finding resolutions.

  • Accommodate the company's needs to take care of clients and support sales of home services.

Job description

Force Home Services Heating, Air Conditioning, & Plumbing in Denton, TX is looking to hire a full-time Customer Service Representative (CSR) to assist our customers and ensure they have a great experience with us. Do you want to work in a place where every day is a new opportunity to serve the community? Would you like to join a family-first company that is passionate about what they do? Are you looking to work with a great team of people? If so, please read on!

This CSR position earns a base salary starting at $15/hour and can earn over $60,000/year with bonuses and commissions. We also offer an unlimited monthly individual bonus and unlimited monthly team bonus. We provide excellent benefits, including medical/dental coverage, 401K, life insurance, vision insurance, vacation accrual from the 1st day, AND performance bonuses. If this sounds like the right HVAC sales opportunity for you, apply today!


ABOUT FORCE HOME SERVICES HEATING, AIR CONDITIONING & PLUMBING

Force Home Services, formerly known as Air Force Mechanical, has come a long way since its inception in 1998. Over the years, we have grown and expanded, and our name has evolved to reflect that change. We provide heating, air conditioning, and plumbing (HVAC) services locally from Dallas to Plano and Southlake to Denton. We are not here to merely be building code compliant and to meet industry standards. We are welcomed into our customers' homes with the expectation that we are experts in the fields of plumbing, heating, and cooling homes. It's our job to deliver that expectation.

We are proud of our well-equipped and trained employees. Our goal is to have our employees look forward to getting up every day and coming in to work. We offer a safe, clean, and enjoyable work environment. We offer continuous training in order to improve our abilities in all areas. In addition to TOP compensation and benefits packages for all employees, we provide a career path for all employees (5 years and beyond).


A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR)

As a Customer Service Representative (CSR), your positive and friendly disposition shines through all your interactions. It is one of the reasons that our customers enjoy doing business with us! As we continue to grow, you accommodate our needs to take care of our clients and sell our home services. When you interact with clients, you always communicate clearly and kindly. As issues or concerns arise, you handle them with patience and quickly find resolutions. You enjoy helping others and using your skills to fuel your success!


QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)

  • High school diploma or GED

Do you have excellent interpersonal and communication skills? Are you organized and detail-oriented? Can you work well with others? Do you prioritize your tasks and time effectively? Are you willing to go the extra mile to help our customers? Can you demonstrate professionalism and patience when dealing with stressful situations? If yes, you might just be perfect for this HVAC sales position!


ARE YOU READY TO JOIN OUR HVAC TEAM?

If you feel that you would be right for this Customer Service Representative (CSR) job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 76205

Apply