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Customer Service Rep Fraud Jobs in Iowa (NOW HIRING)

Domino's Franchise

CSR

Creston, IA · On-site

$16.50 - $22.50/hr

CSR As a Customer Service Representative you will tend to carry out customers and phone calls. If you aren't answering phones or helping with carryout you will be prepping and or making current ...

Access Dubuque

Customer Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Customer Service Representative Fidelity Bank & Trust 1 Positions ID: 537214144 Posted On 08/28/2026 Job Overview Great banking starts with a great experience--and that starts with you. We're looking ...

Ambank Company

Customer Service Representative

Le Mars, IA · On-site

$15.25 - $20.50/hr

The Opportunity Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful ...

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AmBank Company

Customer Service Representative

Le Mars, IA · On-site

$15.25 - $20.50/hr

The Opportunity Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful ...

SCSB

Floating Customer Service Representative (CSR)

Harlan, IA · On-site

$15.25 - $21/hr

Floating Customer Service Representative (CSR) Develop and enhance banking relationships by serving our existing customers on the front line in a friendly, efficient, and accurate manner. Must have a ...

U-Haul

Customer Service Representative

Urbandale, IA · On-site

$15 - $20.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Ken's Appliance

Customer Service Representative

Ames, IA · On-site

$15 - $20/hr

As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints.

AMBank

Customer Service Representative

Alton, IA · On-site

$14.75 - $20/hr

The Opportunity Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful ...

Ambank Company

Customer Service Representative

Alton, IA · On-site

$14.75 - $20/hr

The Opportunity Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful ...

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All JobsCustomer Service Rep Fraud JobsCustomer Service Rep Fraud Jobs in Iowa

Customer Service Rep Fraud information

What does a customer service rep fraud do?

A Customer Service Rep Fraud, also known as a fraud specialist or fraud analyst, is responsible for assisting customers who may be victims of fraud or suspicious activities on their accounts. They investigate and resolve fraud claims, answer questions about account security, and help prevent further unauthorized transactions. These representatives work closely with customers to verify account information, document incidents, and provide guidance on protecting personal information.

What are the key skills and qualifications needed to thrive as a customer service rep fraud?

To thrive as a Customer Service Rep Fraud, you need strong analytical skills, attention to detail, and a background in customer service, often supported by a high school diploma or relevant experience. Familiarity with fraud monitoring software, case management systems, and CRM tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure set top performers apart. These skills are crucial for accurately identifying fraudulent activity, protecting customers, and maintaining trust in financial services.

How does a customer service rep fraud typically collaborate with other departments to resolve fraud cases?

Customer Service Rep Fraud professionals frequently work alongside risk management, fraud investigation, and IT teams to thoroughly resolve suspicious transactions and account activities. They often serve as the first point of contact for affected customers, gathering detailed information and escalating complex cases to specialized investigators. Effective communication and accurate documentation are essential, as reps must relay findings and updates between departments to ensure swift and secure resolutions. This collaborative environment helps build a strong fraud prevention framework and enhances the customer experience.

What is the difference between Customer Service Rep Fraud vs Customer Service Rep?

AspectCustomer Service Rep FraudCustomer Service Rep
CredentialsHigh school diploma; training in fraud detectionHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, financial institutions, online supportRetail, telecom, banking customer support
Employer & IndustryFinancial services, insurance, bankingRetail, telecom, banking sectors
Search & Comparison IntentUnderstanding fraud-specific roles in customer serviceGeneral customer service roles

Customer Service Rep Fraud focuses on handling fraud-related issues, detecting suspicious activity, and preventing financial crimes. In contrast, Customer Service Rep handles general customer inquiries, product support, and service issues. While both roles require strong communication skills, Customer Service Rep Fraud emphasizes fraud awareness and security protocols, making it more specialized within customer support teams.

What cities in Iowa are hiring for Customer Service Rep Fraud jobs?

Cities in Iowa with the most Customer Service Rep Fraud job openings:

Infographic showing various Customer Service Rep Fraud job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Waterloo, IA • On-site

MJR Recruiting
See more jobs at MJR Recruitingexternal

$18 - $20/hr

Other

Re-posted 11 days ago

Job description

Customer Service Representative

Location: Waterloo, IA

Salary: $18-20/hour

The Customer Service Representative is responsible for providing support to the sales and service team in delivering professional and timely customer service to clients. This position requires a lot of attention to detail.

Job Duties & Responsibilities of the Customer Service Representative:

  • Complete tasks to service customers, such as renewal processing, processing of monthly reports, and certificate issuance.
  • Gather information for new business and renewal applications.
  • Prepare applications for submission to selected markets.
  • Process and follow up on insurance coverage change endorsements.
  • Initiate and monitor renewal processes.
  • Document all relevant contacts and developments to customer accounts on the Agency Management System.
  • Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
  • Perform any other duty relevant to agency functions as needed.

Education & Experience Requirements of Customer Service Representative:

· 2+ years of Customer Service experience.

· Must have strong organizational skills.

· Must be a motivated professional who is able and willing to provide excellent customer service.

· Must have a strong attention to detail.

· Must have computer skills, including Windows, Outlook, Word, and Excel.

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