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Customer Service Rep Fraud Jobs in Iowa (NOW HIRING)

Collabera

Customer Service Representative

Des Moines, IA

$18 - $19/hr

Fraud & Claims Operations Representative 2 ( Customer Service Representative ) * Industry: Banking/Financial Services * Job duration: 6 months ( Possible Extension/Conversion ) * Location: Des Moines ...

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Home State Bank

Customer Service Representative

Jefferson, IA · On-site

$15.25 - $20.50/hr

As a CSR, this position will be responsible for balancing the cash, staying within drawer limits ... fraud questions. * Assist customers with purchase, fees and entry to their safe deposit box ...

Home State Bank

Customer Service Representative

Jefferson, IA · On-site

$15.25 - $20.50/hr

As a CSR, this position will be responsible for balancing the cash, staying within drawer limits ... fraud questions. * Assist customers with purchase, fees and entry to their safe deposit box ...

Pernini Legal

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support ...

United Future

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support ...

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All JobsCustomer Service Rep Fraud JobsCustomer Service Rep Fraud Jobs in Iowa

Customer Service Rep Fraud information

What does a customer service rep fraud do?

A Customer Service Rep Fraud, also known as a fraud specialist or fraud analyst, is responsible for assisting customers who may be victims of fraud or suspicious activities on their accounts. They investigate and resolve fraud claims, answer questions about account security, and help prevent further unauthorized transactions. These representatives work closely with customers to verify account information, document incidents, and provide guidance on protecting personal information.

What are the key skills and qualifications needed to thrive as a customer service rep fraud?

To thrive as a Customer Service Rep Fraud, you need strong analytical skills, attention to detail, and a background in customer service, often supported by a high school diploma or relevant experience. Familiarity with fraud monitoring software, case management systems, and CRM tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure set top performers apart. These skills are crucial for accurately identifying fraudulent activity, protecting customers, and maintaining trust in financial services.

How does a customer service rep fraud typically collaborate with other departments to resolve fraud cases?

Customer Service Rep Fraud professionals frequently work alongside risk management, fraud investigation, and IT teams to thoroughly resolve suspicious transactions and account activities. They often serve as the first point of contact for affected customers, gathering detailed information and escalating complex cases to specialized investigators. Effective communication and accurate documentation are essential, as reps must relay findings and updates between departments to ensure swift and secure resolutions. This collaborative environment helps build a strong fraud prevention framework and enhances the customer experience.

What is the difference between Customer Service Rep Fraud vs Customer Service Rep?

AspectCustomer Service Rep FraudCustomer Service Rep
CredentialsHigh school diploma; training in fraud detectionHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, financial institutions, online supportRetail, telecom, banking customer support
Employer & IndustryFinancial services, insurance, bankingRetail, telecom, banking sectors
Search & Comparison IntentUnderstanding fraud-specific roles in customer serviceGeneral customer service roles

Customer Service Rep Fraud focuses on handling fraud-related issues, detecting suspicious activity, and preventing financial crimes. In contrast, Customer Service Rep handles general customer inquiries, product support, and service issues. While both roles require strong communication skills, Customer Service Rep Fraud emphasizes fraud awareness and security protocols, making it more specialized within customer support teams.

What cities in Iowa are hiring for Customer Service Rep Fraud jobs?

Cities in Iowa with the most Customer Service Rep Fraud job openings:

Infographic showing various Customer Service Rep Fraud job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Des Moines, IA • On-site

Financial Corporation
Human Resource Programs Administration • 10K+ employees
Learn more about Financial Corporationexternal

$18 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Fraud & Claims Operations Representative 2

Position: Fraud & Claims Operations Representative 2 (Customer Service Representative)

Industry: Banking/Financial Services

Job duration: 6 months (Possible Extension/Conversion)

Location: Des Moines, IA 50309 (On-site - No Remote work)

Schedule: Monday–Friday (8 AM - 5 PM / 9 AM - 6 PM Central Time)

Pay Range: $18-19/hour

Tentative Start Date: 09/21/2026

Day-to-Day Responsibilities:
  • This role will handle incoming calls.
  • Handle incoming calls and investigate potentially fraudulent activity.
  • Recommend process and tool improvements that increase the efficiency of fraud and claims operations.
  • Prioritize work independently and provide day-to-day leadership and mentorship to the Fraud & Claims team.
  • Identify and submit customer complaints when applicable.
  • Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters.
Required Skills:
  • Call Center/Contact Center/Customer Service Experience.
Nice to Have Skills:
  • Bilingual - English and Spanish.
  • Fraud and claims operations experience.
  • Proficiency with MS Office applications, including Excel and Outlook.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.

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About CAPPS

Sourced by ZipRecruiter

A statewide software solution developed by the Texas Department of Information Resources, CAPPS consolidates financial management, HR, and payroll operations for state agencies. Designed as a unified enterprise resource system, CAPPS replaced legacy tools in the early 2000s with a scalable, integrated platform tailored to agencies of varied size and complexity.

Industry

Human resource programs administration

Company size

10,000+ Employees

Headquarters location

Austin, TX, US

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