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Customer Service Ramp Agent Jobs in Providence, RI

Unifi

Airport Ramp Agent (Delta) - PVD

Warwick, RI · On-site

$15.50 - $19/hr

M. shift Requirements and Description Unifi has decades of experience in the aviation services ... customers, and partners. No experience is required . Paid training is provided for all new ...

Unifi

Airport Ramp Agent (Breeze) - PVD

Warwick, RI · On-site

$15.50 - $19/hr

M. shift Requirements and Description Unifi has decades of experience in the aviation services ... customers, and partners. No experience is required . Paid training is provided for all new ...

Seastreak

Customer Service Agent (Seasonal)

New Bedford, MA · On-site

$15.75 - $21/hr

Customer Service Agent Seastreak provides fast passenger ferry services in the New York metropolitan area. We proudly offer high-speed catamaran services to points in Manhattan, central New Jersey ...

Liveops

Remote Customer Service Agent

Warwick, RI · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Providence, RI · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Pawtucket, RI · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Cranston, RI · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Seastreak

Customer Service Agent (Seasonal)

Providence, RI · On-site

$15.75 - $21/hr

Seastreak is now hiring Customer Service Agents to work in our Providence, RI office and our New Bedford MA. office. Hours may vary, but current shifts are: Monday-Sunday: 7:30 AM- 3:30 PM, 12:00- 8 ...

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All JobsCustomer Service Ramp Agent JobsCustomer Service Ramp Agent Jobs in Providence, RI

Customer Service Ramp Agent information

See Providence, RI salary details

$10

$16

$21

How much do customer service ramp agent jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for customer service ramp agent in Providence, RI is $16.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Ramp Agents and how can they be managed?

Customer Service Ramp Agents often work in fast-paced, outdoor environments where they must handle tight schedules, heavy luggage, and changing weather conditions. Managing these challenges requires strong communication skills, attention to safety protocols, and the ability to remain calm under pressure. Building good relationships with both passengers and team members can help resolve issues efficiently, while ongoing training ensures agents stay updated on safety and operational procedures.

What are Customer Service Ramp Agents?

Customer Service Ramp Agents are airport employees responsible for handling baggage, guiding aircraft to and from gates, loading and unloading cargo, and ensuring the safety of ground operations. They also provide customer service by assisting passengers with special needs, lost luggage, or boarding requirements. Ramp Agents work closely with flight crews and other ground staff to maintain efficient and safe airport operations. The role often involves physical labor, working outdoors, and following strict safety protocols.

What is the difference between Customer Service Ramp Agent vs Baggage Handler?

AspectCustomer Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, on-the-job training
Work EnvironmentAirport ramp, customer interaction, safety protocolsAirport ramp, handling luggage, safety protocols
Employer & IndustryAirlines, airportsAirlines, airports
Primary FocusCustomer service, assisting passengers, coordinating baggageHandling and loading baggage, ensuring safety

Customer Service Ramp Agents and Baggage Handlers both work on airport ramps and require similar certifications. The main difference is that Customer Service Ramp Agents focus on assisting passengers and coordinating baggage services, while Baggage Handlers primarily handle luggage loading and unloading. Both roles are essential for smooth airport operations and often overlap in work environment and employer industry.

What are the key skills and qualifications needed to thrive as a Customer Service Ramp Agent, and why are they important?

To thrive as a Customer Service Ramp Agent, you need strong communication skills, physical stamina, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline ground service equipment, baggage handling systems, and safety protocols is often required, along with training or certification in ramp operations. Excellent teamwork, problem-solving abilities, and a customer-oriented attitude help agents effectively manage stressful situations and deliver positive passenger experiences. These skills ensure efficient, safe ground operations and contribute to smooth airline workflows and customer satisfaction.
Customer Service Ramp Agent jobs near you
Infographic showing various Customer Service Ramp Agent job openings in Providence, RI as of June 2026, with employment types broken down into 1% As Needed, 31% Full Time, 65% Part Time, 2% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,104 per year, or $16.9 per hour.
Airport Ramp Agent (Delta) - PVD

Airport Ramp Agent (Delta) - PVD

Unifi

Warwick, RI • On-site

$15.50 - $19/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

General information
Job Title
Airport Ramp Agent (Delta) - PVD
Date
Thursday, May 28, 2026
Entity
Unifi Aviation, LLC
State
Rhode Island
City
Warwick
Base Pay Rate:
$ 16.50
Full/Part Time
Part Time
Exempt or Non-Exempt Position
Non-Exempt
Shift
A.M. shift, P.M. shift
Part Time Days
Days of the weekShiftShift Start TimeMonday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayA.M. shift, P.M. shift
Requirements and Description
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
Job Summary:
Responsible for marshalling aircraft in and out of gate, loading, unloading and sorting baggage. Also responsible for cleaning the aircraft, restocking items, de-icing aircraft, carrying out inspections, hazard checks. Operate ramp equipment such as stairs and bridges.
Benefits:
  • Flight Privileges: Offered after 30 days for employees and eligible family members!
  • Weekly pay for hourly employees (could change it specific to the state e.g. CA)
  • Full time starts at 30 hours per week!
  • Paid time off (for full-time employees).
  • Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
  • 401k for all employees.
  • Exclusive discounts and additional wellness programs.

Job Duties:
  • Marshall all arriving, departing, and towed aircraft on the ramp.
  • Perform wing walker duties to protect the aircraft wing from equipment in the path of pushback and de-ice aircraft as required.
  • Load, unload, sort and transfer passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loaders or baggage carts.
  • Operate ramp equipment like bag tugs, belt loaders, aircraft tow tractors, water servicing vehicles, and lavatory servicing vehicles.
  • May be assigned cabin service duties like servicing the aircraft, cleaning lavatories and cabin, restocking supplies, and other items.
  • Adhere to all safety procedures and policies.
  • Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
  • Complete work in a safe and secure manner, following company safety and operational standards
  • Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications:
  • High School diploma or GED.
  • Must be at least 18 years of age.
  • Must be able to obtain credentials required as per airport or state or customs requirements.
  • Possess a valid Driver's License.

Physical requirements:
  • Must be able to frequently lift, greater than 70lbs and constantly lift up to 70 lbs; Constantly push, pull up to 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, & bend.

Working conditions:
  • Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
  • Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

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