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Customer Service Ramp Agent Jobs in Rhode Island

Davidson Hospitality Group

Front Desk Agent

Newport, RI · On-site

$22/hr

Front Desk Agent Hotel Viking, located in the heart of Newport, Rhode Island, is seeking talented ... Provide exceptional customer service, creating a positive first impression for guests * Efficiently ...

Compass

Agent Experience Manager

Charlestown, RI

$26 - $28/hr

As an Agent Experience Manager you are the first person our customers meet when they join Compass ... Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 ...

Compass

Agent Experience Manager

Providence, RI

$26 - $28/hr

As an Agent Experience Manager you are the first person our customers meet when they join Compass ... Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 ...

Compass

Customer Success Manager

Charlestown, RI

$26 - $28/hr

Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent What We're Looking For: * 2-3 years of experience in customer service, training ...

HB Travels

Online Cruise Booking Agent

Westerly, RI · On-site

About the job Online Cruise Booking Agent About Us: We are a travel services company dedicated to ... Deliver outstanding customer service and build lasting client relationships * Stay informed about ...

Compass

Customer Success Manager

Providence, RI

$26 - $28/hr

Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent What We're Looking For: * 2-3 years of experience in customer service, training ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ... Provide exceptional customer service, creating a positive first impression for guests * Efficiently ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ... Provide exceptional customer service, creating a positive first impression for guests * Efficiently ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ... Provide exceptional customer service, creating a positive first impression for guests * Efficiently ...

Davidson Hospitality Group

Front Desk Agent

Newport, RI · On-site

$22/hr

As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ... Provide exceptional customer service, creating a positive first impression for guests * Efficiently ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ... Provide exceptional customer service, creating a positive first impression for guests * Efficiently ...

Compass

Customer Success Manager

Charlestown, RI · On-site

$26 - $28/hr

Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent What We're Looking For: * 2-3 years of experience in customer service, training ...

Highgate Hotels

Guest Services Agent

Middletown, RI · On-site

$21/hr

Guest Services Agent Requisition ID 2026-79472 Category Front Office Operations Job Location US-RI ... Customer Services experience preferred. * Flexible and long hours sometimes required. * Light work ...

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Customer Service Ramp Agent information

See Rhode Island salary details

$9

$16

$20

How much do customer service ramp agent jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for customer service ramp agent in Rhode Island is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $17.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Ramp Agents and how can they be managed?

Customer Service Ramp Agents often work in fast-paced, outdoor environments where they must handle tight schedules, heavy luggage, and changing weather conditions. Managing these challenges requires strong communication skills, attention to safety protocols, and the ability to remain calm under pressure. Building good relationships with both passengers and team members can help resolve issues efficiently, while ongoing training ensures agents stay updated on safety and operational procedures.

What are Customer Service Ramp Agents?

Customer Service Ramp Agents are airport employees responsible for handling baggage, guiding aircraft to and from gates, loading and unloading cargo, and ensuring the safety of ground operations. They also provide customer service by assisting passengers with special needs, lost luggage, or boarding requirements. Ramp Agents work closely with flight crews and other ground staff to maintain efficient and safe airport operations. The role often involves physical labor, working outdoors, and following strict safety protocols.

What is the difference between Customer Service Ramp Agent vs Baggage Handler?

AspectCustomer Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, on-the-job training
Work EnvironmentAirport ramp, customer interaction, safety protocolsAirport ramp, handling luggage, safety protocols
Employer & IndustryAirlines, airportsAirlines, airports
Primary FocusCustomer service, assisting passengers, coordinating baggageHandling and loading baggage, ensuring safety

Customer Service Ramp Agents and Baggage Handlers both work on airport ramps and require similar certifications. The main difference is that Customer Service Ramp Agents focus on assisting passengers and coordinating baggage services, while Baggage Handlers primarily handle luggage loading and unloading. Both roles are essential for smooth airport operations and often overlap in work environment and employer industry.

What are the key skills and qualifications needed to thrive as a Customer Service Ramp Agent, and why are they important?

To thrive as a Customer Service Ramp Agent, you need strong communication skills, physical stamina, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline ground service equipment, baggage handling systems, and safety protocols is often required, along with training or certification in ramp operations. Excellent teamwork, problem-solving abilities, and a customer-oriented attitude help agents effectively manage stressful situations and deliver positive passenger experiences. These skills ensure efficient, safe ground operations and contribute to smooth airline workflows and customer satisfaction.
What cities in Rhode Island are hiring for Customer Service Ramp Agent jobs? Cities in Rhode Island with the most Customer Service Ramp Agent job openings:
Customer Service Ramp Agent jobs near you

Reservations Agent, Seasonal

Gurney's Inn Resort & Spa

Newport, RI • On-site

$19/hr

Full-time

Medical, Dental, Vision, PTO

Posted 24 days ago

Job description

Job Title: Reservations Agent, Seasonal
Department: Reservations
Reports To: Reservations Manager
Status: Full-Time, Hourly, Seasonal
Pay: $19 per hour
Location: Newport, Rhode Island Office of Gurney's Resorts & Seawater Spa
About Us:
Gurney's Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.
Job Summary:
Gurney's Montauk Resort & Seawater Spa is seeking a detail-oriented and customer-focused Reservations Agent to join our team for the summer season. In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for luxury hospitality.
Key Responsibilities:
  • Capture sales from incoming reservation calls and coordinate details of each reservation.
  • Accurately convey room types, pricing, and availability to guests.
  • Complete internal reservation forms and maintain accurate records.
  • Run daily reports for the Reservations department.
  • Answer general reservation inquiries via phone and email, retrieve and distribute mail.
  • Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted bookings.
  • Greet guests in a warm and professional manner, ensuring all interactions meet Forbes-level hospitality standards.
  • Handle guest complaints and inquiries in accordance with Gurney's Resorts' policies, ensuring resolutions that uphold the guest experience.

Qualifications:
  • Previous experience in customer service
  • High School Diploma or GED
  • Ability to communicate effectively and professionally
  • Must be fluent in English
  • Must be available to work a flexible schedule (8-hour shift)

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Occasional walking, standing, and reaching to access files or office materials.
  • Ability to lift up to 15 pounds as needed.
  • Must be able to wear a headset for extended periods while handling phone calls.

Pay Range and Compensation Package:
  • $19 per hour.
  • Comprehensive health, dental, and vision insurance for full-time, year-round employees.
  • Paid Vacation (10 days) plus Accrued Personal-Sick-Holiday time (88 hours).
  • 30% Employee discounts on accommodation, dining, and spa services.

Apply