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Customer Service Ramp Agent Jobs in Rhode Island

Collette Travel Service

Client Care Agent

Pawtucket, RI · On-site

$17.50 - $20/hr

We are seeking an exceptional Client Care Agent who will service the needs of Collette customers in ... Exceptional customer service skills and the ability to work nights and weekends is a must. Primary ...

COLLETTE TRAVEL SERVICE INC

Client Care Agent

Pawtucket, RI · On-site

$17.50 - $20/hr

We are seeking an exceptional Client Care Agent who will service the needs of Collette customers in ... Exceptional customer service skills and the ability to work nights and weekends is a must. Primary ...

Collette

Client Care Agent

Pawtucket, RI · On-site

$17.50 - $20/hr

Client Care Agent Collette is currently seeking Client Care Agents to join our Client Care Team ... Exceptional customer service skills and the ability to work nights and weekends is a must. Primary ...

HYATT Hotels

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Guest Service Agent Guest Service Agent is a fun, yet challenging role within the hotel, often the ... A keen eye for detail, time management and great customer service skills. * Pleasant and friendly ...

The Vanderbilt

Front Desk Agent

Newport, RI · On-site

$14.25 - $18/hr

Front Desk Agent Join our team as a Front Desk Agent, where you'll be the friendly face and ... As the first point of contact, your impeccable customer service skills and attention to detail will ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and ... Previous experience in customer service * High School Diploma or G.E.D * Ability to communicate ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and ... Previous experience in customer service * High School Diploma or G.E.D * Ability to communicate ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and ... Previous experience in customer service * High School Diploma or G.E.D * Ability to communicate ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and ... Previous experience in customer service * High School Diploma or G.E.D * Ability to communicate ...

HB Travels

Online Cruise Booking Agent

Westerly, RI · On-site

About the job Online Cruise Booking Agent About Us: We are a travel services company dedicated to ... Deliver outstanding customer service and build lasting client relationships * Stay informed about ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ... Provide exceptional customer service, creating a positive first impression for guests * Efficiently ...

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Showing results 41-60

All JobsCustomer Service Ramp Agent JobsCustomer Service Ramp Agent Jobs in Rhode Island

Customer Service Ramp Agent information

See Rhode Island salary details

$9

$16

$20

How much do customer service ramp agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service ramp agent in Rhode Island is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $17.88 per hour, depending on experience, location, and employer.

What is a customer service ramp agent?

Customer Service Ramp Agents are airport employees responsible for handling baggage, guiding aircraft to and from gates, loading and unloading cargo, and ensuring the safety of ground operations. They also provide customer service by assisting passengers with special needs, lost luggage, or boarding requirements. Ramp Agents work closely with flight crews and other ground staff to maintain efficient and safe airport operations. The role often involves physical labor, working outdoors, and following strict safety protocols.

What are the key skills and qualifications needed to thrive as a customer service ramp agent?

To thrive as a Customer Service Ramp Agent, you need strong communication skills, physical stamina, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline ground service equipment, baggage handling systems, and safety protocols is often required, along with training or certification in ramp operations. Excellent teamwork, problem-solving abilities, and a customer-oriented attitude help agents effectively manage stressful situations and deliver positive passenger experiences. These skills ensure efficient, safe ground operations and contribute to smooth airline workflows and customer satisfaction.

What are some common challenges faced by customer service ramp agents and how can they be managed?

Customer Service Ramp Agents often work in fast-paced, outdoor environments where they must handle tight schedules, heavy luggage, and changing weather conditions. Managing these challenges requires strong communication skills, attention to safety protocols, and the ability to remain calm under pressure. Building good relationships with both passengers and team members can help resolve issues efficiently, while ongoing training ensures agents stay updated on safety and operational procedures.

What is the difference between Customer Service Ramp Agent vs Baggage Handler?

AspectCustomer Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, on-the-job training
Work EnvironmentAirport ramp, customer interaction, safety protocolsAirport ramp, handling luggage, safety protocols
Employer & IndustryAirlines, airportsAirlines, airports
Primary FocusCustomer service, assisting passengers, coordinating baggageHandling and loading baggage, ensuring safety

Customer Service Ramp Agents and Baggage Handlers both work on airport ramps and require similar certifications. The main difference is that Customer Service Ramp Agents focus on assisting passengers and coordinating baggage services, while Baggage Handlers primarily handle luggage loading and unloading. Both roles are essential for smooth airport operations and often overlap in work environment and employer industry.

Is it hard to get hired as a customer service ramp agent?

Getting hired as a customer service ramp agent can be competitive, as airlines and logistics companies often seek candidates with good communication skills, physical stamina, and the ability to work in a fast-paced environment. Relevant certifications, such as safety or security training, and prior customer service experience can improve chances of employment. The hiring process typically involves interviews, background checks, and sometimes drug testing.
Customer Service Ramp Agent jobs near you
Infographic showing various Customer Service Ramp Agent job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,029 per year, or $16.4 per hour.

Client Care Agent

Pawtucket, RI • On-site

Collette Travel Service
Travel Arrangement Services • 501 - 1,000 employees
Learn more about Collette Travel Serviceexternal

$17.50 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Collette rating

8.4

Company rating: 8.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

4th of 11 rated travel agencies

Job description

Collette is currently seeking Client Care Agents to join our Client Care Team. This is primarily a remote role, with the expectation of coming into headquarters in Pawtucket, RI on an as-needed basis.
About Collette: Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here.
Job Summary:
Do you enjoy working in a fast-paced environment? We are seeking an exceptional Client Care Agent who will service the needs of Collette customers in an inbound and outbound telephone contact environment. Our Client Care Agents are responsible for supporting our sales team and product line under the Retail division of our Client Care Center. Consistent and flawless execution of the booking process is strived for, while upholding a high level of professionalism and friendly interactions with direct consumers, travel agents, and group leaders. The ideal candidate must have a desire to become part of a growing team within a dynamic environment and industry. Exceptional customer service skills and the ability to work nights and weekends is a must.
Primary Functions:

  • Answer inbound calls and route to the correct team within the company
  • Educate customers on our product offerings and the advantages of travelling with Collette
  • Build and confirm tour packages within our internal reservation system
  • Effectively explain offers and upgrades available across all tour components
  • Review and complete Retail booking notations which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information, & follow up notes entered by other members of the Client Care Center team
  • Perform to and exceed qualitative and quantitative performance goals and standards
Knowledge and Skills:
  • Call Center and/or travel industry experience is a plus
  • Strong attention to detail with an ability to organize and prioritize day-to-day activities in a fast-paced environment is required
  • Strong computer skills are necessary, and a working knowledge of Microsoft Excel, Outlook and Word is ideal
  • Ability to handle customers with a high level of continuous professionalism
  • Ability to work effectively with all members of the team
  • Embraces a mindset of curiosity and continuous learning, actively exploring and leveraging AI and other emerging technologies to improve processes, elevate content, and drive efficiency across the organization.
  • Some higher education preferred, but not necessary.
Compensation & Benefits
We believe in taking care of our team-inside and outside of work.
The pay range for this position is $17.50 - $20.00/hr.
What We Offer:
  • Health & Wellness: Medical, Dental, and Vision coverage-plus a Peloton One Membership to keep you moving
  • Time Off: Generous PTO, paid holidays, and your birthday!
  • Volunteer Time: Paid hours to give back to causes you care about
  • Financial Security: 401(k) with company match
  • Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
  • Career Growth: Tuition reimbursement to help you level up your skills
  • Exclusive travel discounts, incentives and more!

What Collette employees say

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