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Customer Service Project Manager Jobs in New York

Barrow Wise Consulting

Project Manager

New York, NY · On-site

The Project Manager will support Barrow Wise's NYC Department of Social Services project and perform the following duties: * Develop comprehensive project management plans * Lead the planning and ...

Barrow Wise Consulting

Project Manager

New York, NY

The Project Manager will support Barrow Wise's NYC Department of Social Services project and perform the following duties: * Develop comprehensive project management plans * Lead the planning and ...

Aquent

Customer Experience Project Manager

Manhattan, NY · On-site

$50 - $60/hr

We are seeking an experienced Project Manager / Product Owner. This role is primarily Project ... Customer-focused mindset with experience in customer-facing communication. A strong advocate for ...

Publicis Groupe Holdings B.V

Project Manager

Morristown, NJ

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Account Services Project Manager (PM): * * 1-2 years of experience in a medical communications agency or 1 year of p- value experience, with the ability to independently and efficiently perform all ...

Project Resources Group, Inc

Project Manager

New York, NY

$80K - $83K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Project Manager Project Resources Group (PRG) is seeking an experienced Telecom Project Manager ... Identify and resolve project challenges while maintaining a strong focus on customer satisfaction.

People Architects

Project Manager

Hawthorne, NY · On-site

Project Manager in Manufacturing * Work with project and project delivery teams to meet project ... Excellent customer service & communication skills * Ability to work under pressure * Ability to ...

Spgi

Technical Project Manager

New York, NY

  • Medical

  • Retirement

Traiana services) offered within the FX&S pillar at OSTTRA * Hand over to the operations teams once ... Day one check in with the customer * Finalising readiness to migrate to production, and liaising ...

ARV Solutions

Project Manager

Brooklyn, NY

£55K - £65K/yr

Project Manager Sector: Garden Rooms / Self Build Location: East London Salary: 60,000 - 65,000 ... A team player with a commitment to quality and customer service. Collaborative working attitude in ...

City of New York

ASSISTANT PROJECT MANAGER

Queens, NY · On-site

If you do not have permanent civil service status as a Project Manager, please do not apply to this position as you will not be considered for an interview.**** PREFERRED SKILLS - Robust knowledge of ...

City of New York

ASSISTANT PROJECT MANAGER

Queens, NY · On-site

$90K - $100K/yr

If you do not have permanent civil service status as a Project Manager, please do not apply to this position as you will not be considered for an interview.**** PREFERRED SKILLS -Robust knowledge of ...

City of New York

ASSISTANT PROJECT MANAGER

Queens, NY · On-site

If you do not have permanent civil service status as a Project Manager, please do not apply to this position as you will not be considered for an interview.**** PREFERRED SKILLS - Robust knowledge of ...

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Showing results 21-40

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Customer Service Project Manager information

See New York salary details

$39.9K

$99.5K

$124.7K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in New York is $99,478.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,200.00 and $114,300.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What are the most commonly searched types of Customer Service Project jobs in New York?

The most popular types of Customer Service Project jobs in New York are:

What cities in New York are hiring for Customer Service Project Manager jobs?

Cities in New York with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $99,478 per year, or $47.8 per hour.

Project Manager

Barrow Wise Consulting

New York, NY • On-site

Full-time

Re-posted 16 days ago

Job description

Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Barrow Wise Consulting, LLC is for you. As a multi-disciplined leader, you understand the gifts that set you apart from everyone else. Demonstrate innovative solutions to our clients. Join Barrow Wise Consulting, LLC today.
Responsibilities:
The Project Manager will support Barrow Wise's NYC Department of Social Services project and perform the following duties:
  • Develop comprehensive project management plans
  • Lead the planning and implementation of the project
  • Facilitate the definition of project scope, goals, and deliverables
  • Define project tasks and resource requirements
  • Track project deliverables using appropriate tools
  • Provide management reporting and information dissemination
  • Constantly monitor and report on the progress of the project to all stakeholders
  • Present reports defining project progress, problems, and solutions
  • Work directly with business stakeholders, clients, designers, developers, and engineers to coordinate the building of applications to specifications
  • Provide project quality assurance
  • Develop quality assurance metrics to measure outputs.
  • Implement and manage project changes and interventions to achieve project outputs.
  • Ensure all project changes meet the developed quality assurance metrics before it is released to the user community.
  • Work on-site in NYC

An ideal candidate has the following:
  • U.S. Citizenship
  • Bachelor's degree in Business, Management, or a related field
  • 4 Years of experience in overseeing large-scale, complex projects comprised of several deliverables and/or several phases
  • 4 Years of experience acting as an Issuing Entity regarding project status, meetings, reporting requirements, and scope changes
  • 4 Years of experience with timeline management, ensuring the tasks are performed as per the scheduled date on the project plan
  • 4 Years of experience in Business Analysis and Project Management Techniques, SCRUM and Agile Development Methodologies and Sprint Delivery

Join the team at Barrow Wise Consulting, LLC, for a fulfilling and engaging experience! Our team is dedicated to providing innovative solutions to our clients in an ethical and diverse work environment. We offer competitive compensation packages, excellent benefits, and opportunities for growth and advancement. Barrow Wise is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LBGT are welcome to apply.
Our employees stand behind Barrow Wise's core values of integrity, quality, innovation, and diversity. We are confident that Barrow Wise's core values, business model, and team focus create positive career paths for our employees. Barrow Wise will continue to lead the industry in delivering new solutions to clients and persevere until the client is overjoyed.

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