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Customer Service Project Coordinator Jobs in Delaware

Veolia

Engineering Project Coordinator

Wilmington, DE · On-site

$95 - $140/hr

Veolia helps commercial, industrial, healthcare, higher education and municipality customers ... Service Area. Scope of these projects include new and replacement watermain, pump stations, and ...

Veolia

Engineering Project Coordinator

Wilmington, DE · On-site

Veolia helps commercial, industrial, healthcare, higher education and municipality customers ... Service Area. Scope of these projects include new and replacement watermain, pump stations, and ...

Alsco Inc

Customer Service Coordinator

New Castle, DE · On-site

$22.50/hr

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the ...

Tjx

Part Time Customer Service Coordinator

Wilmington, DE · On-site

$16 - $16.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

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Customer Service Project Coordinator information

What does a Customer Service Project Coordinator do?

A Customer Service Project Coordinator is responsible for managing and coordinating projects that improve or support customer service operations within a company. They act as a bridge between customer service teams, management, and other departments to ensure projects are completed on time and meet quality standards. Their duties typically include planning project timelines, tracking progress, communicating with stakeholders, and resolving any issues that arise during project execution. The role requires strong organizational, communication, and problem-solving skills. By effectively coordinating projects, they help enhance customer satisfaction and streamline service processes.

What are the key skills and qualifications needed to thrive as a Customer Service Project Coordinator?

To thrive as a Customer Service Project Coordinator, you need strong organizational skills, project management experience, and a background in customer service, often supported by a bachelor's degree. Familiarity with project management tools (such as Asana or Trello), CRM systems, and sometimes certification like PMP or CAPM is highly beneficial. Exceptional communication, problem-solving abilities, and teamwork make someone stand out in this position. These skills ensure efficient project delivery, high customer satisfaction, and effective collaboration across teams.

How does a Customer Service Project Coordinator typically collaborate with other departments to ensure project success?

A Customer Service Project Coordinator regularly works with teams such as sales, IT, and operations to align project goals and ensure smooth execution. This collaboration often involves organizing cross-departmental meetings, sharing updates on project milestones, and quickly addressing any issues that arise. By facilitating open communication and coordinating resources, the coordinator helps ensure that customer service initiatives are delivered on time and meet quality standards. This teamwork not only enhances the customer experience but also provides opportunities to build strong internal relationships and develop leadership skills.

What is the difference between Customer Service Project Coordinator vs Customer Support Specialist?

AspectCustomer Service Project CoordinatorCustomer Support Specialist
CredentialsTypically requires a high school diploma or associate degree; certifications in project management are a plusUsually requires a high school diploma; certifications like customer service or communication courses are common
Work EnvironmentWorks on coordinating customer projects, liaising between clients and teams, often in office or remote settingsProvides direct support to customers via calls, emails, or chat, often in call centers or support centers
Employer & Industry UsageUsed in industries like IT, manufacturing, and service sectors where project coordination is neededCommon across retail, telecom, tech, and service industries for direct customer interaction

The main difference is that a Customer Service Project Coordinator manages customer-related projects and coordinates between teams, while a Customer Support Specialist focuses on providing direct assistance to customers. Both roles require strong communication skills, but the coordinator has a broader scope involving project management tasks.

Is a customer service project coordinator a high paying job?

Customer Service Project Coordinators typically earn average salaries that are moderate compared to other management roles, with pay varying based on experience, industry, and location. While some positions offer competitive compensation, it is generally not considered a high-paying job without additional seniority or specialized skills. Certifications in project management or customer service can enhance earning potential.

What cities in Delaware are hiring for Customer Service Project Coordinator jobs?

Cities in Delaware with the most Customer Service Project Coordinator job openings:

Customer Service Project Coordinator jobs near you
Infographic showing various Customer Service Project Coordinator job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Project Coordinator

Bear, DE • On-site

SERVPRO of Bear/New Castle/Upper Darby
See more jobs at SERVPRO of Bear/New Castle/Upper Darbyexternal

Full-time

Retirement, PTO

Re-posted 11 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Profit sharing
  • Training & development

Help Keep Every Restoration Project Organized From Start to Finish.
SERVPRO of Bear, New Castle, and Upper Darby is seeking a highly organized and detail-oriented Project Coordinator to join our growing office team.
Every successful restoration project requires accurate documentation, clear communication, and exceptional organization. As a Project Coordinator, you'll play a vital role in supporting our project managers, production teams, customers, and insurance partners while helping ensure every project progresses smoothly from the initial call through final completion.
If you enjoy staying organized, managing multiple priorities, communicating with people, and helping teams succeed, we'd love to meet you.
Position SummaryThe Project Coordinator provides administrative support throughout the life of every restoration project by maintaining complete job documentation, coordinating communication between departments, assisting customers, supporting project managers, and ensuring company standards are consistently followed.
Your work helps ensure projects move efficiently, documentation remains accurate, and customers receive an exceptional experience.
Primary ResponsibilitiesResponsibilities include:
  • Open, organize, and maintain electronic and paper project files.
  • Verify required customer authorizations, contracts, and project documentation.
  • Coordinate communication between customers, project managers, technicians, insurance carriers, adjusters, vendors, and office staff.
  • Monitor project milestones and documentation requirements throughout each project.
  • Upload photos, estimates, reports, contracts, and supporting documents into company systems.
  • Maintain accurate job information within WorkCenter 2.0 and other operating systems.
  • Assist Project Managers with administrative coordination and project tracking.
  • Communicate with customers regarding project status, documentation needs, and scheduling updates.
  • Prepare project closeout documentation.
  • Support the Billing department by ensuring complete documentation prior to invoicing.
  • Assist with special projects and office responsibilities as business needs require.
  • Help maintain company documentation standards and quality control procedures.
QualificationsWe're looking for someone who has:
  • Two or more years of administrative, project coordination, office management, customer service, or related experience preferred.
  • Exceptional organizational and time-management skills.
  • Excellent written and verbal communication.
  • Strong Microsoft Office skills, including Outlook, Word, and Excel.
  • High attention to detail.
  • The ability to manage multiple projects simultaneously.
  • Strong follow-through and accountability.
  • A positive, customer-focused attitude.
Experience in restoration, construction, insurance, property management, or another project-based industry is helpful but not required.
Who Thrives HereThe most successful members of our team are people who:
  • Take ownership and follow through on commitments.
  • Stay organized while balancing multiple priorities.
  • Communicate professionally and respectfully.
  • Enjoy supporting others and helping projects succeed.
  • Solve problems proactively.
  • Continuously look for ways to improve.
  • Work well independently while contributing to a team environment.
  • Take pride in delivering an exceptional customer experience.
What We OfferWe believe investing in great people is one of the best investments we can make.
  • Competitive compensation based on experience
  • 401(k) Retirement Plan
  • Profit Sharing
  • Cash Balance Pension Plan
  • Paid vacation and holidays
  • Ongoing training and professional development
  • Opportunities for advancement and increased responsibility
  • Stable, year-round employment with a growing, locally owned business
  • Health Insurance Marketplace guidance and resources to help employees explore coverage options tailored to their individual needs
Apply TodayIf you're looking for more than just another administrative position and want to build a career with a company that values organization, teamwork, accountability, and continuous improvement, we'd love to hear from you.
Join a team where your attention to detail, communication skills, and ability to keep projects moving will make a meaningful impact on our customers, our team, and our continued growth.
SERVPRO of Bear, New Castle, and Upper Darby is an Equal Opportunity Employer.

Each SERVPRO franchise is independently owned and operated.