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Customer Service Process Manager Jobs in Wyoming

Responsible for ensuring that all customer requirements are handled and processed accurately and timely. Manage all customer service functions to ensure assigned customers are provided a world class ...

Responsible for ensuring that all customer requirements are handled and processed accurately and timely. Manage all customer service functions to ensure assigned customers are provided a world class ...

Responsible for ensuring that all customer requirements are handled and processed accurately and timely. Manage all customer service functions to ensure assigned customers are provided a world class ...

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... You'll lead the planning process for daily operations to guarantee every shift is set up to deliver ...

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... You'll lead the planning process for daily operations to guarantee every shift is set up to deliver ...

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... You'll lead the planning process for daily operations to guarantee every shift is set up to deliver ...

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... You'll lead the planning process for daily operations to guarantee every shift is set up to deliver ...

Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside ...

Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside ...

Customer service

Evanston, WY · On-site

$15.25 - $21/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer service

Evanston, WY · On-site

$15.25 - $21/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Customer Service Process Manager information

What cities in Wyoming are hiring for Customer Service Process Manager jobs?

Cities in Wyoming with the most Customer Service Process Manager job openings:

Customer Service Manager

Casper, WY • On-site

safariland
Manufacturing • 1 - 5K employees

Full-time

Re-posted 25 days ago


Safariland rating

6.9

Company rating: 6.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz


Job description

OVERVIEW

Manage all customer care functions for assigned customer base. Responsible for ensuring that all customer requirements are handled and processed accurately and timely. Manage all customer service functions to ensure assigned customers are provided a world class, compelling customer care experience.
 

RESPONSIBILITIES

  • Plan, assign, and review the work of associates providing customer care support
  • Administer assigned Automatic Call Distributor queues and ensure personnel alignment to meet service levels
  • Manage the training, orientation, and continuing development of subordinate associates
  • Coach, counsel and mentor assigned personnel on work-related problems or questions
  • Responsible for workforce management of assigned associates
  • Develop and implement new and revised policies and procedures
  • Determine and assemble data, compose special reports, periodic correspondence or work related records to support sales or customer requests and/or requirements
  • Answer inquiries from subordinates and customers concerning escalated issues
  • Analyze workload trends and staff appropriately to meet customer’s expectations
  • Analyze call queue Key Performance Indicators (KPI) and initiate required corrective actions
  • Analyze Sale Order Life Cycle KPI’s and initiate process improvement projects as required
  • Initiate and coordinate system enhancement projects
  • Lead and/or participate in cross-functional teams and team projects
  • Use extensive experience and judgment to plan and accomplish goals
  • Manage expenses for assigned team
  • Manage a team of approximately eight (8) to twenty (20) associates
  • Responsible for the professional development, coaching, counseling, and training of assigned personnel

QUALIFICATIONS

  • Minimum three (3) years supervisory experience
  • Five (5) years customer service experience.
  • Bachelor's Degree in a business related discipline or six (6) years additional equivalent combination of work experience or education required
  • Master's Degree a plus
  • Expert knowledge of ERP systems and processes
  • Visual knowledge a plus
  • Intermediate knowledge on Microsoft Office Suite
  • Intermediate knowledge on Microsoft Visio application
  • Intermediate knowledge of law enforcement equipment and industry a plus
  • Excellent interpersonal skills
  • Excellent communication skills both verbal and written
  • Exceptional time management skills
  • Proven ability to multitask
  • Project management skills
  • Basic Automatic Call Distributor administration
  • Process improvement skills
  • Vendor managed inventory skills
  • Electronic B2B concepts and processes
  • Vendor compliance and customer satisfaction concepts 
  • Enterprise cross-functional process knowledge
  • Basic contract development and administration
  • Forecast and demand planning
  • Customer Relationship Management (CRM) concepts



What Safariland employees say

Pay

Benefits

Hours and flexibility

Workplace

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