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Customer Service Operations Supervisor Jobs in Decatur, AL

Pep Boys

Lead Customer Service Advisor

Madison, AL · On-site

$11 - $18/hr

The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an ...

Pep Boys

Lead Customer Service Advisor

Madison, AL · On-site

$11 - $18/hr

The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an ...

Pep Boys

Lead Customer Service Advisor

Decatur, AL · On-site

$11 - $18/hr

The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an ...

Pep Boys

Lead Customer Service Advisor

Madison, AL · On-site

$11 - $18/hr

The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an ...

Dollar Tree

Customer Service Associate

Madison, AL · On-site

$13 - $18/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... their supervisor. Please note, this is not a contract of employment and may be modified to meet ...

Dollartree

Customer Service Associate

Madison, AL · On-site

$13 - $18/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... their supervisor. Please note, this is not a contract of employment and may be modified to meet ...

Dollartree

Customer Service Associate

Madison, AL · On-site

$13 - $18/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... their supervisor. Please note, this is not a contract of employment and may be modified to meet ...

Dollar Tree

Customer Service Associate

Madison, AL · On-site

$13 - $18/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... their supervisor. Please note, this is not a contract of employment and may be modified to meet ...

Home Depot

Customer Service/Sales

Huntsville, AL

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Huntsville, AL · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Decatur, AL · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Madison, AL · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Huntsville, AL

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Decatur, AL · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Huntsville, AL · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

Home Depot

Customer Service/Sales

Madison, AL

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... These associates work in cooperation with their Department Supervisor and other associates in their ...

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Showing results 41-60

All JobsCustomer Service Operations Supervisor JobsCustomer Service Operations Supervisor Jobs in Decatur, AL

Customer Service Operations Supervisor information

See Decatur, AL salary details

$41.7K

$115.9K

$127K

How much do customer service operations supervisor jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer service operations supervisor in Decatur, AL is $115,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,600.00 and $125,600.00 per year, depending on experience, location, and employer.

What does a customer service operations supervisor do?

A customer service operations supervisor oversees daily customer service activities, manages staff, ensures service quality, and implements policies to improve customer satisfaction. They often analyze performance metrics, coordinate with other departments, and may use tools like CRM software to monitor interactions.
Customer Service Operations Supervisor jobs near you
Infographic showing various Customer Service Operations Supervisor job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $115,942 per year, or $55.7 per hour.

Lead Customer Service Advisor

Madison, AL • On-site

Pep Boys
Automotive Repair and Maintenance • 10K+ employees
Learn more about Pep Boysexternal

$11 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Pep Boys rating

5.6

Company rating: 5.6 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

Job description

Position Summary
The Customer Service Lead (CSL) plays a critical role in delivering exceptional customer experiences while serving as a trusted leader and operational point person within the service center. In addition to performing all Customer Service Advisor responsibilities at an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled hours and acting as the primary on-site leader when management is not present.
This role is designed for a high-performing service professional who combines strong customer focus, leadership presence, and operational accountability. The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an opposite shift of the Service Center Manager and serves as a point-person during assigned hours.
Duties & Responsibilities
  • Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences, building trust, and resolving complex or escalated customer concerns.
  • Serve as a subject matter expert on products, services, systems, and shop procedures, providing accurate recommendations, technical explanations, and guidance to customers and team members.
  • Act as a key holder for the service center, responsible for opening and closing the store as scheduled, completing all required operational, cash-handling, and security procedures.
  • Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.
  • Mentor, train, and onboard Customer Service Advisors, sharing best practices in communication, service recommendations, and sales techniques to support team performance.
  • Support management by assisting with interviewing and evaluating candidates and providing ongoing feedback to support team development.
  • Partner closely with technicians and management to ensure accurate, efficient, and customer-focused service operations while identifying opportunities to drive sales and improve customer retention.
  • Promote a safe, compliant, and team-oriented work environment by modeling and enforcing safety standards, effective communication, and collaboration during all assigned shifts.
  • Other duties as assigned.

Knowledge, Skills, and Abilities
  • High school diploma or equivalent required.
  • Three to five (3-5) years of service industry experience.
  • Valid Driver's License.
  • In-depth knowledge of automotive service, maintenance and parts.
  • Strong understanding of service center operations, safety standards and customer service best-practices.
  • Advanced communication and customer service skills, with proven ability to influence and resolve complex situations.
  • Strong mentoring, coaching, and training skills.
  • Conflict resolution and problem-solving skills.
  • Ability to handle escalated customer issues with professionalism and confidence.
  • Ability to coach and guide less-experienced team members while maintaining personal workload.
  • Ability to identify process improvements and contribute to service center performance goals.
  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

Benefits
  • Medical, dental, and vision benefits
  • Life insurance
  • Short Term Disability
  • Supplemental benefits
  • 401(k) with company match
  • PTO and holiday pay
  • On-demand pay partner (DailyPay)
  • Reduced benefits available for part-time team members

Pay Range
  • $11.00 to $18.00 per hour based on experience
  • Sales commission
  • Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What Pep Boys employees say

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Benefits

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About Pep Boys

Sourced by ZipRecruiter

Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com.

Industry

Automotive repair and maintenance

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

Year founded

1921

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