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Customer Service Operations Supervisor Jobs in Decatur, AL

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Customer Service Operations Supervisor information

See Decatur, AL salary details

$41.7K

$115.9K

$127K

How much do customer service operations supervisor jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer service operations supervisor in Decatur, AL is $115,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,600.00 and $125,600.00 per year, depending on experience, location, and employer.

What does a customer service operations supervisor do?

A customer service operations supervisor oversees daily customer service activities, manages staff, ensures service quality, and implements policies to improve customer satisfaction. They often analyze performance metrics, coordinate with other departments, and may use tools like CRM software to monitor interactions.
Customer Service Operations Supervisor jobs near you
Infographic showing various Customer Service Operations Supervisor job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $115,942 per year, or $55.7 per hour.

Customer Service Engineer

Huntsville, AL • On-site

Worldwide TechServices
IT Services • 1 - 5K employees
Learn more about Worldwide TechServicesexternal

Full-time

Re-posted 2 hours ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Qualifications
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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