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Customer Service Operations Associate Jobs in Albuquerque, NM

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Customer Service Operations Associate information

See Albuquerque, NM salary details

$9

$24

$48

How much do customer service operations associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer service operations associate in Albuquerque, NM is $24.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $26.59 per hour, depending on experience, location, and employer.

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, handling inquiries, and ensuring efficient service delivery. They often use tools like CRM software and require strong communication and organizational skills to resolve issues and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

Is a Customer Service Operations Associate job stressful?

A Customer Service Operations Associate role can be stressful due to handling customer inquiries, resolving issues, and meeting performance metrics. The job often requires strong communication skills, patience, and the ability to manage high call volumes or complex problems efficiently.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer operations associate do?

A customer operations associate manages customer accounts, processes orders, and resolves service issues to ensure customer satisfaction. They often use customer relationship management (CRM) software and communicate with clients via phone, email, or chat as part of their daily responsibilities.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What jobs pay 4000 a week without a degree?

Customer Service Operations Associates typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades, which may require certifications or extensive experience. Most jobs paying this amount usually demand specific skills, certifications, or significant experience rather than formal degrees.
What are popular job titles related to Customer Service Operations Associate jobs in Albuquerque, NM? For Customer Service Operations Associate jobs in Albuquerque, NM, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Albuquerque, NM look for? The top searched job categories for Customer Service Operations Associate jobs in Albuquerque, NM are:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Albuquerque, NM as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,835 per year, or $24.9 per hour.
Service Operations Manager

Service Operations Manager

OTC Industrial Technologies

Rio Rancho, NM

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

OTC Industrial Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

117th of 399 rated retail wholesalers

Job description

At OTC, we are seeking an Operations/Service Manager to keep our daily processes running like a well-oiled machine. You will lead team initiatives, streamline workflows, and elevate our customer service experience. Join us if you are ready to make a measurable impact and grow within a collaborative, fast-paced team.

What You'll Do: Supervise and support Applications Engineers (AEs), Customer Service Representatives (CSRs), Service Technicians, Purchasing, and Warehouse staff. Support service technicians in coordinating and managing daily dispatching and service scheduling. Manage daily operations & drive the team to reach safety & revenue goals.

Monitor customer interactions and application support activities to ensure excellent service and timely issue resolution. Manage escalated customer complaints, concerns, and service issues. Maintain service quality standards and response times.

Track department KPIs, productivity, performance metrics & revenue forecasting. Support inventory management, equipment, and service resources as needed. Serve as the main point of communication between business unit associates and management.

What You'll Need: High School diploma/GED required, Associate or Bachelor's degree preferred. 5+ years of management experience in industrial services, rotating equipment, or reliability solutions. Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills. Ability to manage multiple projects and meet deadlines. Experience in a customer-facing technical role.

Familiarity with ERP systems and technical sales tools. Knowledge of industry standards (ASME, ISO, etc.). Fundamental knowledge of rotating equipment & shop repair practices

Why Join OTC Industrial Technologies. Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.

Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance. Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life. Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development.

We offer various training programs and career advancement opportunities to help you reach your full potential. Learn more about OTC here: About Us | OTC Industrial Technologies Apply

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