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Customer Service Operations Associate Jobs in Albuquerque, NM

JCPenney

Operations Associate - Coronado Center

Albuquerque, NM · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

JCPenney

Operations Associate - Cottonwood Mall

Albuquerque, NM · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

Marshall Retail Group

Customer Service Associate

Albuquerque, NM · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Customer Service Associate Location Albuquerque, NM 87106 US (Primary) Job Type Full Time/Part Time Category Customer Service, Operations Education Join our Field Team and help shape the ...

Marshall Retail Group

Customer Service Associate

Albuquerque, NM · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Customer Service Associate Location Albuquerque, NM 87106 US (Primary) Job Type Full Time/Part Time Category Customer Service, Operations Education Join our Field Team and help shape the ...

Archway

Temporary FC Operations Associate

Albuquerque, NM · On-site

$17/hr

  • Retirement

Temporary FC Operations Associate Type: Temporary Pay Rate: $17 Shift: Monday to Friday 7:00 am - 4 ... meeting and exceeding the customers' expectations Participate in process improvement by ...

Raising Cane's

Customer Service Associate

Albuquerque, NM · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Albuquerque, NM · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Albuquerque, NM · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Albuquerque, NM · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Savers/Value Village

Customer Service Associate

Albuquerque, NM

$14 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Savers Value Village

Customer Service Associate

Albuquerque, NM · On-site

$14 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

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Customer Service Operations Associate information

See Albuquerque, NM salary details

$9

$24

$48

How much do customer service operations associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service operations associate in Albuquerque, NM is $24.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $26.59 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are popular job titles related to Customer Service Operations Associate jobs in Albuquerque, NM?

For Customer Service Operations Associate jobs in Albuquerque, NM, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Albuquerque, NM look for?

The top searched job categories for Customer Service Operations Associate jobs in Albuquerque, NM are:

What cities near Albuquerque, NM are hiring for Customer Service Operations Associate jobs?

Cities near Albuquerque, NM with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Albuquerque, NM as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $51,835 per year, or $24.9 per hour.

Service Operations Manager

OTC Industrial Technologies

Rio Rancho, NM • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

OTC Industrial Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

131st of 419 rated retail wholesalers

Job description

At OTC, we are seeking an Operations/Service Manager to keep our daily processes running like a well-oiled machine. You will lead team initiatives, streamline workflows, and elevate our customer service experience. Join us if you are ready to make a measurable impact and grow within a collaborative, fast-paced team.

What You'll Do: Supervise and support Applications Engineers (AEs), Customer Service Representatives (CSRs), Service Technicians, Purchasing, and Warehouse staff. Support service technicians in coordinating and managing daily dispatching and service scheduling. Manage daily operations & drive the team to reach safety & revenue goals.

Monitor customer interactions and application support activities to ensure excellent service and timely issue resolution. Manage escalated customer complaints, concerns, and service issues. Maintain service quality standards and response times.

Track department KPIs, productivity, performance metrics & revenue forecasting. Support inventory management, equipment, and service resources as needed. Serve as the main point of communication between business unit associates and management.

What You'll Need: High School diploma/GED required, Associate or Bachelor's degree preferred. 5+ years of management experience in industrial services, rotating equipment, or reliability solutions. Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills. Ability to manage multiple projects and meet deadlines. Experience in a customer-facing technical role.

Familiarity with ERP systems and technical sales tools. Knowledge of industry standards (ASME, ISO, etc.). Fundamental knowledge of rotating equipment & shop repair practices

Why Join OTC Industrial Technologies. Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.

Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance. Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life. Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development.

We offer various training programs and career advancement opportunities to help you reach your full potential. Learn more about OTC here: About Us | OTC Industrial Technologies Apply

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