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Customer Service Logistics Jobs in Reston, VA (NOW HIRING)

Intrepid

Customer Service Representative

Mclean, VA · On-site

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

V2X

Logistics Manager

Springfield, VA · On-site

... Base Operations Services (BOS) for the headquarters of a major customer in the intelligence ... Support includes program management, workforce and security support services, logistics ...

Intrepid

Customer Service Representative

Mclean, VA · On-site

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

Intrepid

Customer Service Representative

Mclean, VA · On-site

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

TEKsystems

Logistics Coordinator

Manassas, VA

$18/hr

We are hiring a Logistics Coordinator who has previous customer service, logistical, or administrative experience to support the departmental supply chain department of the hospital. By joining this ...

Intrepid

Customer Service Representative

Bethesda, MD · On-site

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

Intrepid

Customer Service Representative

Bethesda, MD · On-site

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

Intrepid USA

Customer Service Representative

Mclean, VA

$16.50 - $22.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

Intrepidgs

Customer Service Representative

Mclean, VA · On-site

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

Intrepid

Customer Service Representative

Bethesda, MD · On-site

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

Intrepid

Customer Service Representative

Bethesda, MD · On-site

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All ...

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Customer Service Logistics information

See Reston, VA salary details

$10

$19

$28

How much do customer service logistics jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer service logistics in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Logistics professional, and why are they important?

To thrive as a Customer Service Logistics professional, you need a solid understanding of supply chain processes, order management, and inventory control, often supported by a relevant degree or logistics certification. Proficiency with logistics management software, ERP systems, and tracking technologies is typically expected. Strong communication, problem-solving, and organizational skills help you effectively manage client relationships and resolve issues quickly. These skills are crucial for ensuring smooth operations, timely deliveries, and high customer satisfaction in a fast-paced logistics environment.

How does a Customer Service Logistics professional typically collaborate with other departments to resolve shipment issues?

Customer Service Logistics professionals frequently work alongside teams such as warehouse operations, transportation, and sales to quickly resolve shipment delays, inventory discrepancies, or delivery concerns. Effective communication and coordination are key, as this role often acts as the main liaison between customers and internal departments. Regular meetings, shared tracking systems, and escalation protocols help ensure issues are addressed efficiently, maintaining customer satisfaction and smooth supply chain operations.

What is a Customer Service Logistics job?

A Customer Service Logistics job involves coordinating and managing the movement of goods and products to ensure they reach customers efficiently and on time. Professionals in this role act as a liaison between customers, suppliers, and logistics providers to resolve issues, answer queries, and process orders. They are responsible for tracking shipments, handling complaints, and ensuring customer satisfaction throughout the delivery process. This position requires strong communication, problem-solving, and organizational skills.

What is the difference between Customer Service Logistics vs Customer Service Representative?

AspectCustomer Service LogisticsCustomer Service Representative
Primary FocusManaging logistics-related customer inquiries, tracking shipments, coordinating delivery issuesHandling general customer inquiries, product information, and service support
Required SkillsLogistics knowledge, supply chain understanding, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentWarehouses, logistics offices, supply chain departmentsCall centers, retail stores, customer service departments
Common CertificationsLogistics certifications, supply chain coursesCustomer service training, communication courses

Customer Service Logistics focuses on managing customer interactions related to logistics and supply chain issues, while Customer Service Representatives handle general customer inquiries across various products and services. Both roles require strong communication skills but differ in industry-specific knowledge and work environment.

What job categories do people searching Customer Service Logistics jobs in Reston, VA look for? The top searched job categories for Customer Service Logistics jobs in Reston, VA are:
Customer Service Logistics jobs near you
Infographic showing various Customer Service Logistics job openings in Reston, VA as of May 2026, with employment types broken down into 20% Full Time, 73% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Operations Manager- Logistics -Woodbridge VA

AIT Worldwide Home Delivery

Woodbridge, VA • On-site

$67.80K - $80.70K/yr

Other

Posted 4 days ago

Job description

Overview
Operations Manager
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. ® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Home Delivery Operations Manager oversees the operational success of final mile assembly and delivery services for our Allentown PA location. . This role leads the building team to ensure seamless execution of deliveries while maintaining a high standard of customer service. The Operations Manager is accountable for exceeding key performance indicators (KPIs), controlling costs, fostering cross-functional collaboration, recruiting and partnering with independent drivers, and optimizing warehouse procedures, including scanning systems, load-out processes, and return freight operations. The wage range for this position is $67,800 to $80,700 and will vary based on geography as well as relative knowledge, skills, abilities, and experience
Responsibilities
Responsibilities
  • Develop and execute the station operations strategy of AIT.
  • Ensure processes and metrics are in place to ensure growth, service and profitability goals are accomplished.
  • Manage and communicate with AIT's carriers ensuring best value and service vs objectives.
  • Ensures providers meet and adhere to the scope of SLA (Service Logistics Agreement) and agreed terms of service.
  • Exhibits strong negotiating skills and execution in Freight Forwarding Carrier Agreements.
  • Ability to track performance and develop strategic processes and proactively improve efficiencies and reduce dead time lanes.
  • Provides coaching and mentoring employees in a broad global environment.
  • Actively support key account operations requirements and ensure service execution and reliability.
  • Continue to build rapport with clients and work to develop new opportunities and create and manage key visual tools and tracking processes.
  • Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications
Qualifications
  • A team player who works well with others - being respectful to our teammates is a Core Value.
  • A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
  • Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
  • Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.
Other Skills We Hope to See
  • Bachelor's degree in Logistics preferred.
  • 7-10 years of domestic forwarding experience preferred.
  • 3PL experience preferred.
  • P&L experience strongly preferred.
  • 1-3 years of operations supervisory experience and managing a team required.
  • Previous experience in a diversified freight forwarding industry preferred.
  • Procurement skills; operational and P&L management of global products and services in a high-performance organization.
  • Excellent organization and time management skills.

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