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Logistics Customer Service Representative

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Our global 3rd Party Logistics company is currently seeking a Logistics Customer Service Representative. The position provides support to customer accounts, ensuring satisfaction by addressing ...

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We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding ... Strategize and monitor the daily activities of customer service operations. * Assist customer ...

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As a Customer Service Business Partner based in Morristown, NJ , you will play a critical role in ... Coordinate with Commercial, Supply Chain, Logistics, and Operations teams to ensure on-time ...

Penske

Customer Service Associate - Logistics

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$13.25 - $18.25/hr

Position Summary: A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive ...

Penske

Customer Service Associate - Logistics

Dearborn, MI · On-site

$13.25 - $18.50/hr

Position Summary: A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive ...

AAG INC

Customer Service / Administrative Asst.

Winnetka, IL · On-site

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The Customer Services Representative is responsible for the increase in customer satisfaction and ... AAG Inc is also looking for a part-time Administrative Asst with Logistics Experience !!. The ...

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Customer Service Logistic Assistant information

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How much do customer service logistic assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer service logistic assistant in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

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Logistics Customer Service Representative

Ontario, CA • On-site

CTK USA INC
1 - 10 employees
Learn more about CTK USA INCexternal

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Job Summary


CTK USA, Inc. is seeking a Logistics & Merchant Success Representative to oversee end-to-end client orders, inbound shipments, and warehouse operations within a fast-paced 3PL environment. This role serves as the primary point of contact for clients, ensuring exceptional account management through proactive communication, orders tracking, issue resolution, and relationship building.


Key responsibilities include coordinating order fulfillment, monitoring shipment milestones, maintaining accurate system updates, arranging transportation logistics, collaborating with warehouse and operations teams, and resolving discrepancies. The position also involves developing standard operating procedures (SOPs), onboarding new customers, processing orders through warehouse management systems (WMS), managing high-volume communications, and delivering outstanding customer service to support long-term client satisfaction and retention.


The ideal candidate has at least 3 years of 3PL and WMS experience, a strong logistics background, customer service or account management experience, excellent organizational and communication skills, and the ability to manage multiple priorities in a collaborative environment. Fluent English is required. Korean language proficiency is a plus but not required.

Experience:

  • Manage the end-to-end coordination of CTK USA, Inc., client orders, and inbound shipments overseeing the entire process until completion.
  • Maintain effective and clear communications with original teams, and customers, providing them with detailed information, and updates.
  • Implement meticulous monitoring of orders and inbound shipments, ensuring customers are consistently informed about the progress from beginning to end.
  • Ensure accurate and timely milestone updates in our systems to facilitate timely file closure and invoicing without delays.
  • Coordinate confirmations, arrange trucker pickups, and manage container gate-ins, all while adhering to set deadlines.
  • Cultivate and nurture strong customer relationships, offering a top-notch customer service experience that aligns with our commitment to excellence.
  • Collaborate closely with customers and operations to deliver innovative solutions and a superior level of customer service.
  • Formulate and uphold standard operating procedures (SOPs) and training of systems for new customers.
  • Fulfill any additional duties or responsibilities as assigned to contribute to the overall success of the team and organization.
  • Manage a high volume of inbound/outbound, emails, messaging apps, and phone calls.
  • Assist daily and communicate with warehouse operations as needed to include data entry, prepare labels, order processing systemically, trouble shooting.
  • Collaborate with team members and superiors to ensure seamless workflow and timely completion of tasks.

Document any discrepancies and communicate findings to the relevant parties for resolution.

Join us as we strive to enhance our customer experience through dedicated leadership and innovative strategies!

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • Do you know what a 3PL Company is?
  • Do you have B2B – B2C experience?

Do you have Logistics background/experience?

Experience:

  • 3PL: 3 years (Required)
  • Warehouse management system: 3 years (Required)

Work Location: In person