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Customer Service Key Account Manager Jobs in Colorado

IDEX

Account Manager, US Defense

Longmont, CO · On-site

Work with the sales team to identify and acquire new key accounts, expanding the company's customer ... Commitment to providing exceptional customer service and support. * Results-Oriented: Ability to ...

W3Global Inc.

Customer Account Executive

Denver, CO · Hybrid

$60K - $65K/yr

Key Responsibilities Client Service & Account Support * Respond to client inquiries regarding ... Policy & Renewal Management * Support the renewal process by gathering underwriting information and ...

SkyChefs

$67K - $84K/yr

Serve as the primary liaison between assigned airline customer(s), the Customer Service Center (CSC), and Key Account Management to ensure exceptional service delivery and customer satisfaction.

Stolle-Machinery-Company

Account Manager

Centennial, CO · On-site

$95K - $115K/yr

KEY RESPONSIBILITIES Customer Relationship Management * Serve as the strategic relationship owner for assigned major account(s) across commercial, technical and service needs, by leveraging the right ...

Stolle Machinery Company

Account Manager

Centennial, CO · On-site

$95K - $115K/yr

KEY RESPONSIBILITIES Customer Relationship Management * Serve as the strategic relationship owner for assigned major account(s) across commercial, technical and service needs, by leveraging the right ...

RSM

Key Account Executive - Industrials

Denver, CO

Advanced proficiency with M365, CRM analytics, and business intelligence tools; ability to extract ... Direct experience in cross-selling or multi-service expansion within a professional services or ...

TruStile Doors

Inside Customer Account Manager

Denver, CO · On-site

$24.50 - $29.17/hr

Work with direct report manager to baseline, track, and goal set key performance metrics. * Assist ... You MUST love customer service and interacting with people. It's natural for you to build rapport ...

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Customer Service Key Account Manager information

What cities in Colorado are hiring for Customer Service Key Account Manager jobs?

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Account Manager / Customer Service

Denver, CO • On-site

Publication Printers Corporation
Printing and Printing Services • 201 - 500 employees
Learn more about Publication Printers Corporationexternal

$60K - $65K/yr

Full-time

Posted 3 days ago

New

Job description

Description

Job Summary:

Ensure that the smooth flow of entered orders is maintained among the customer, sales representative, and production and that each job is produced efficiently and to the customer's specifications. 


Essential Job Functions:  

  • Serves both sales representatives and customers as primary contact and source of information on jobs.
  • Learns and understands the customer's needs and listens for any opportunity to produce projects more efficiently.
  • Services the customer by solving problems, gathering, and transmitting information as needed.
  • Takes job specs from Sales Rep or customer. 
  • Works with estimating department
  • Communicate with sales rep or customer.
  • Receives job from sales rep or customer. Compares with estimate and discusses any differences with customer and sales rep. Initiates job ticket. Plans the job; creates press layout and binding impositions; organizes complex jobs when they arrive to facilitate production; finalizes scheduling with scheduling department.
  • Tracks job through production and communicates any problems and changes to plant personnel, sales reps and customers.
  • Keeps accurate records of all jobs and customer contacts, so both the company and customer are protected should questions arise later.
  • Attends daily production meetings giving accurate and timely status reports and projections.
  • Initiates and maintains good organization of records and information. 
  • Perform other duties as requested.

Requirements

Desired Qualifications/Competencies: 

  • Ability to facilitate communication between customers, sales reps and production while work is in process. 
  • Must exhibit empathy for customers, their problems and needs. 
  • Must be able to juggle many tasks and modify plans as requirements change. 
  • Ability to describe physical objects and job processes over the phone or in writing. Initiates and maintains good organization of records and information. 
  • Interested in preventing errors and solving problems. 
  • Professional telephone technique, typing and business correspondence skills. 
  • Initiates and maintains good organization.

College degree and/or equivalent customer service experience: Demonstrated skills in leadership, organization and communication are necessary Previous customer service experience required. Knowledge of the printing process preferred.


Problem Solving: Ability to anticipate problems and head them off. When problems arise, create a solution.


Organization: Ability to develop new techniques for handling work.  


Language Skills: Ability to read, write and speak English. 

Mathematical Skills: Basic math skills required in preparation of project orders which always contain Order counts, versions with counts, etc.   


Reasoning Ability: Strong reasoning skills are a requirement in dealing with customers, and internal production department employees and leadership. 


Computer Skills: Required as all tasks are completed using a PC and various software or programs.    


Physical Demands: The physical demands are typical for an office setting. Must be able to lift to 20 pounds. 

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