Customer Service Key Account Manager Jobs in Arizona

Company Description
INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.
Job Description
INFICON is seeking a strategic and customer-focused Semiconductor Key Account Manager to drive sales growth, market expansion, and customer engagement across key semiconductor end-user accounts based out of Phoenix, AZ. In this high-impact role, you will develop and execute account strategies that expand INFICON's presence, strengthen customer partnerships, and accelerate adoption of industry-leading instrumentation, sensor technologies, software solutions, and vacuum process technologies.
Job Description
Partnering closely with customers, Business Units, Segment Leadership, and Strategic Account teams, you will serve as a trusted advisor to some of the semiconductor industry's most important organizations. Leveraging deep technical expertise in semiconductor manufacturing processes, vacuum technology, and advanced process control, you will help customers improve operational performance, product quality, and manufacturing efficiency while supporting INFICON's long-term growth objectives.
This is an opportunity to make a visible impact within an innovation-driven organization where technology leadership, customer success, and strategic account development are critical drivers of growth and competitive advantage.
Key Responsibilities

• Develop and execute strategic sales plans to achieve sales goals and market expansion within assigned accounts.
• Identify growth opportunities for INFICON's product portfolio, which includes FDC and Industrial Engineering Software solutions, gauges, Smart Sensors, Leak Detection and ALD coating solutions.
• Build and maintain strong customer relationships by addressing the specific needs of semiconductor Semi End User and/or OEM accounts.
• Provide technical guidance and expertise on the application of INFICON products to meet customer requirements.
• Manage comprehensive account activities, including preparing quotes, negotiating sales contracts, submitting forecasts, and creating key account plans and monthly reports.
• Provide valuable feedback to Business Units regarding product introduction strategies, market trends, competitive analysis, and application requirements.
• Support pricing adjustments, product recommendations, and updates to sales policies.
• Collaborate with the Segment Manager and Strategic Account Director to input annual sales goals and refine strategic objectives for the sales territory.
• Contribute to the development and execution of territory-specific sales and marketing plans.
• Represent INFICON at trade shows, participate in strategic industry committees, and support customer and market engagement activities.

Qualifications
Education

• Bachelor's degree in Engineering, Physics, Chemistry, or a related technical discipline.
• Required Experience
• 5+ years of account management, technical sales, business development, or strategic customer-facing experience.
• Extensive technical expertise in semiconductor manufacturing processes, with a strong understanding of vacuum physics and related applications.
• Proven track record of driving revenue growth, account management, and business development within the semiconductor industry.
• Demonstrated ability to present complex technical solutions to a variety of audiences.
• Strong negotiation, communication, organizational, and relationship-management skills.
• Ability and willingness to travel extensively throughout the assigned territory to support customer engagement and business growth.

Additional Information
Total on target compensation: $112,000 - $150,000
Your total cash compensation is structured for performance and growth, with earning potential that includes a base salary of $90,000 - $120,000, in addition to a commission + profit sharing model for an additional 20% target of your total compensation. Additional benefits include an 8% 401k match, potential car and remote allowances, and a comprehensive benefits package. Actual compensation will be determined based on experience, location, and other factors permitted by law.
This is a hybrid, field-based position. Employees will primarily work remotely while also traveling to customer sites as needed to support business objectives and build customer relationships
INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.
INFICON's forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!
INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment. Any contact that would like to request a reasonable accommodation to participate in the application process should contact us.careers@inficon.com.
INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.
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