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Customer Service Insurance Jobs in Naperville, IL

R.M.A. Agency

Insurance Customer Service Rep

Chicago, IL · On-site

$40K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are searching for an Insurance Customer Service Representative who wants to be more than just a voice on the phone; we want someone who is ready to build lasting relationships and offer real peace ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Naperville, IL

Customer Service Insurance information

See Naperville, IL salary details

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How much do customer service insurance jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service insurance in Naperville, IL is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What are the most commonly searched types of Customer Service Insurance jobs in Naperville, IL?

The most popular types of Customer Service Insurance jobs in Naperville, IL are:

What are popular job titles related to Customer Service Insurance jobs in Naperville, IL?

For Customer Service Insurance jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Naperville, IL look for?

The top searched job categories for Customer Service Insurance jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Customer Service Insurance jobs?

Cities near Naperville, IL with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Insurance Customer Service Rep

R.M.A. Agency

Chicago, IL • On-site

$40K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

At R.M.A. Agency, we believe that insurance is really about people. Located in the heart of Chicago, our office is a place where neighbors help neighbors navigate life's unexpected moments. We are searching for an Insurance Customer Service Representative who wants to be more than just a voice on the phone; we want someone who is ready to build lasting relationships and offer real peace of mind to the families and businesses we serve. You will join a small, supportive team where your input is valued and your kindness makes a direct difference. We don't just process paperwork herewe listen to the stories behind the policies. If you enjoy a balanced day, appreciate a friendly office culture, and have a knack for turning a complicated question into a simple, helpful answer, you will fit right in with our team. We are excited to welcome someone who values integrity and wants to grow alongside us as we continue to support our community here in Illinois.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Paid Time Off (PTO)

Vision Insurance

Dental Insurance

Hands on Training

Retirement Plan

Free Coffee & Snacks

Monthly Employee Appreciation Lunch

Paid Holidays

Supplemental Insurance


Responsibilities

Manage daily inquiries from our policyholders regarding their current coverage and billing questions.

Process routine policy changes and updates with high attention to detail to ensure accuracy.

Collaborate with the sales team to ensure that every client interaction is handled with care and consistency.

Document client conversations thoroughly in our system so everyone on the team stays informed.

Assist in resolving minor claims issues by acting as a bridge between the client and the insurance carrier.

Review upcoming renewals and reach out to clients to ensure they still feel confident in their current protection.


Requirements

Active Property and Casualty Insurance License in Illinois.

Previous experience working in an insurance agency or customer support role.

Strong comfort level using computers, specifically with agency management software and email.

Ability to clearly explain complex insurance coverage options to people from all walks of life.

Patience, empathy, and a genuine desire to help others solve problems.

Basic understanding of commercial and personal lines of insurance.