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Customer Service Insurance Jobs in Laurel, MD (NOW HIRING)

Huff Insurance

Customer Service Representative

Pasadena, MD · On-site

$16.25 - $22/hr

... Customer Service Representative that wants to be on a career path. The agency has a designed ... Insurance is the industry to be in for opportunities. Our industry is financially stable and ...

Shopexim

Customer Service

Baltimore, MD · On-site

$16 - $20/hr

Access to voluntary health, dental, vision, and other insurance benefits * Performance incentives and bonus opportunities based on outstanding customer feedback, service excellence, and individual ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Laurel, MD

Customer Service Insurance information

See Laurel, MD salary details

$9

$18

$26

How much do customer service insurance jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service insurance in Laurel, MD is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What job categories do people searching Customer Service Insurance jobs in Laurel, MD look for?

The top searched job categories for Customer Service Insurance jobs in Laurel, MD are:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Laurel, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,764 per year, or $18.6 per hour.

Insurance Customer Service Rep

Browning Reagle Insurance Agency

Mount Airy, MD • On-site

$18 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Browning Reagle Insurance Agency is an established independent insurance agency known for building lasting client relationships through knowledgeable guidance and exceptional service. You will work alongside a collaborative team of approximately ten professionals who value accuracy, accountability, and helping one another succeed. Every day offers the opportunity to build meaningful relationships with clients while expanding your insurance knowledge in a welcoming small-town environment. Employees enjoy working here because leadership supports their professional development, the customers are friendly, and the team works together to deliver outstanding service.

As an Insurance Customer Service Representative, you'll help clients with policy changes, identify coverage needs, and strengthen customer relationships through personalized service. You'll receive hands-on training, licensing assistance, continuing education, and the opportunity to grow into a sales role as your experience develops. This position is ideal for someone who enjoys helping people, stays organized, and takes pride in delivering accurate, dependable service.

  • $18 to $23 per hour base pay
  • Health, dental, vision, disability, and supplemental insurance
  • Paid Time Off
  • Retirement plan with bonus opportunities
  • Career growth through licensing assistance and continuing education

Build your future with an agency where strong relationships, professional growth, and exceptional customer service come first. Apply today!


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Bonus Opportunities

Licensing Assistance

Advancement Opportunities

Continuing Education Opportunities

Ongoing Training Seminars

Performance Bonuses

Equipment Provided

Supplemental Insurance


Responsibilities
  • Process auto, home, and umbrella policy changes
  • Identify coverage gaps with clients
  • Cross-sell appropriate insurance products
  • Promote agency services to customers
  • Build lasting client relationships
  • Generate referrals and new policy opportunities

Requirements
  • Insurance license required
  • Friendly and compassionate demeanor
  • Strong attention to detail
  • Ability to multitask effectively
  • Proficient typing and computer skills
  • Organized with dependable follow-up
  • Willingness to learn new systems