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Call Center Agentย
The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks.
This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking.
This role directly impacts SLA performance, client satisfaction,
booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a
results-driven, sales-oriented approach.
The Call Center Agent owns not only accurate call handling and booking execution, but also
maximizing every inbound opportunity into revenue through effective sales execution.Who We Areย
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!
Location:ย
Must live inย Alabama, Arizona, Florida, Georgia. Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, VirginiaWhat We Offer:ย
- Competitive salary - starting at $17/hour
- Medical Benefits -available after 90 days!
- Retirement Savings Plan
- Vacation Pay
- Paid trainingย
- Advancement Opportunitiesย ย ย
Responsibilities:ย
- Answer all incoming calls or online inquiries, as the initial point of contactย
- Using a company-prepared script, answer our customersโ questions and guide them to the best service-solution for their homeย
- Provide a sense of calm and exhibit empathy for customers, so they feel comfortableย
- Conduct service-related, follow-up calls to check in on past customers and assess their current needsย
- Help the field team by taking detailed notes from customer calls and entering them into our systemย
- Contribute to our companyโs culture by being upbeat and hard-workingย
Requirements:ย
- High School Diploma/GED is requiredย
- Self-starter, reliable, flexibility with hoursย
- High level of accuracy and efficiencyย
- Exceptional verbal and written communication skillsย
- Courteous, professional manner, strong customer service skillsย
- Computer literacy and strong typing skillsย (30+ WPM),experience with Microsoft Office
- Excellent multitasking and follow-up skills, with high attention to detailย
- Excellent interpersonal communication skills on a professional and technical levelย ย
- Able to work both independently and as part of a teamย
- Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
Work Schedule:- This entry-level work-from-home job works aย flexible scheduleย depending on business needs.
We are an equal opportunity employerย
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