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Customer Service Government Jobs in Silver Spring, MD

Business Integra

Customer Service Representative

Greenbelt, MD · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will serve as the first point of contact for federal government customers, providing support via phone, email, and live chat. You'll work closely with our ...

RIVIDIUM

Customer Service Representative

Alexandria, VA

$17 - $23.25/hr

RiVidium Inc. is seeking a Customer Service Representative to serve as point of contact for ECC ... Knowledge of federal government rules, regulations, processes, and procedures. * Knowledge of HR ...

Kelly Services

Customer Service Rep

Sterling, VA

$22.50/hr

Customer Service Representative (CSR) - Second Shift (B) Location: Sterling, VA (Onsite) Schedule ... Kelly participates in E-Verify and will provide the federal government with your Form I-9 ...

Kelly Services

Customer Service Rep

Sterling, VA

$22.50/hr

Customer Service Representative (CSR) - Second Shift (B) Location: Sterling, VA (Onsite) Schedule ... Kelly participates in E-Verify and will provide the federal government with your Form I-9 ...

Intrepid

Customer Service Representative

Bethesda, MD · On-site

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... S. and international government agencies, and organizations. As a world-class leader in providing ...

Intrepid

Customer Service Representative

Bethesda, MD · On-site

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... S. and international government agencies, and organizations. As a world-class leader in providing ...

Intrepidgs

Customer Service Representative

Mclean, VA

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... S. and international government agencies, and organizations. As a world-class leader in providing ...

Intrepidgs

Customer Service Representative

Mclean, VA · On-site

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... S. and international government agencies, and organizations. As a world-class leader in providing ...

Intrepidgs

Customer Service Representative

Mclean, VA

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... S. and international government agencies, and organizations. As a world-class leader in providing ...

Intrepid

Customer Service Representative

Bethesda, MD · On-site

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... S. and international government agencies, and organizations. As a world-class leader in providing ...

Intrepid

Customer Service Representative

Mclean, VA · On-site

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... S. and international government agencies, and organizations. As a world-class leader in providing ...

Intrepidgs

Customer Service Representative

Bethesda, MD · On-site

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... S. and international government agencies, and organizations. As a world-class leader in providing ...

Intrepidgs

Customer Service Representative

Bethesda, MD

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... S. and international government agencies, and organizations. As a world-class leader in providing ...

Intrepid

Customer Service Representative

Bethesda, MD · On-site

$17 - $23.25/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... S. and international government agencies, and organizations. As a world-class leader in providing ...

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Showing results 1-20

All JobsCustomer Service Government JobsCustomer Service Government Jobs in Silver Spring, MD

Customer Service Government information

See Silver Spring, MD salary details

$10

$19

$27

How much do customer service government jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for customer service government in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Government vs Customer Support Specialist?

AspectCustomer Service GovernmentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in public serviceHigh school diploma; certifications in customer service or related fields
Work EnvironmentGovernment offices, public service centersCorporate offices, call centers, or online support platforms
Employer & IndustryGovernment agencies, public sectorPrivate companies, various industries
Search & Comparison IntentUnderstanding roles within government customer serviceComparing customer support roles across industries

Customer Service Government roles focus on assisting the public within government agencies, often requiring knowledge of public policies. Customer Support Specialists work in private sectors, providing support for products or services. While both roles involve helping customers, the environment, employer, and specific responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Customer Service Government representative, and why are they important?

To thrive as a Customer Service Government representative, you need strong communication skills, problem-solving abilities, and a good understanding of government policies and procedures, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, case management software, and government databases is typically required. Patience, professionalism, and active listening help you effectively address public inquiries and resolve concerns. These skills and qualities are vital to ensure accurate information delivery, build public trust, and provide efficient service to citizens.

What are Customer Service Government jobs?

Customer Service Government jobs involve assisting citizens with inquiries, services, and support related to public programs and agencies. Employees in these roles may answer questions, resolve issues, process applications, and provide information about government services over the phone, online, or in person. These positions require strong communication skills, patience, and knowledge of relevant government policies and procedures. The goal is to ensure that the public receives accurate information and a positive experience when interacting with government agencies.

How does working in a government customer service role differ from similar positions in the private sector?

Government customer service roles often involve assisting citizens with a wide range of public programs and services, which can require navigating complex regulations and policies. Unlike some private sector positions, these roles may require a heightened focus on confidentiality, impartiality, and adherence to standardized procedures. Additionally, government customer service agents frequently collaborate with multiple departments to resolve inquiries, making teamwork and communication skills essential. Job seekers should be prepared for a structured environment and opportunities for advancement through civil service systems.
What cities near Silver Spring, MD are hiring for Customer Service Government jobs? Cities near Silver Spring, MD with the most Customer Service Government job openings:
Customer Service Government jobs near you
Infographic showing various Customer Service Government job openings in Silver Spring, MD as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Government Sales and Customer Service Specialist

TyrrellTech

Laurel, MD

$40K - $70K/yr

Full-time

Re-posted 11 days ago

Job description

TyrrellTech is looking for someone who is good with people and good with details to join our zany team. 
The person in this position would start out by learning the main customer service functions for the company. We are looking for someone who would be willing to learn the inner-workings of order taking, shipping and receiving, and customer service responsibilities. This position will start inside but offers growth potential into our government sales position.  The government sales aspect involved specifically supporting government and contractor bids for hardware and consumables. The company is prepared to train a new employee to learn the position and the company’s processes.

This job will include organization, attention to detail, sometimes fast-paced order processing, and multitasking. This employee will be required to keep the office and work area clean, safe and presentable. This position will also involve a close connection with the company’s inventory—counting and maintaining the proper stock of necessary products.

We are looking for someone with organizational skills, good time management, and a conscientious attitude. The proper candidate for this position will be high energy and have good computer skills.

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. We would prefer that the candidate have a high school diploma or equivalent 2 years of experience.