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Customer Service Google Jobs in Georgia (NOW HIRING)

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Customer Service Google information

What is a customer service Google?

A Customer Service Google job involves assisting users with inquiries, troubleshooting issues, and providing support for Google's products and services. Representatives may handle customer concerns via phone, chat, or email while ensuring a positive user experience. They must have strong communication skills, product knowledge, and problem-solving abilities to resolve issues efficiently.

What are the typical responsibilities of a customer service representative at Google?

Customer Service representatives at Google are responsible for assisting users with questions and issues related to Google's products and services, troubleshooting technical problems, and guiding customers through appropriate solutions. They work closely with other support team members and may liaise with product specialists or engineers to resolve complex inquiries. The role often involves managing multiple requests simultaneously, maintaining accurate records, and ensuring timely follow-up. This position provides opportunities to develop expertise with Google tools, strengthen communication abilities, and advance into supervisory or specialized support roles within the company.

What are the key skills and qualifications needed to thrive in the customer service Google position, and why are they important?

To excel as a Customer Service representative at Google, you need a strong background in customer support, problem-solving, and a familiarity with Google's suite of products and services. Proficiency with CRM systems, ticketing platforms, and basic troubleshooting tools or Google product certifications is often required. Superior communication skills, patience, and a collaborative mindset are important soft skills in this position. These competencies are essential for delivering exceptional support experiences, fostering customer loyalty, and efficiently resolving user issues in a dynamic tech-driven environment.

What are the most commonly searched types of Customer Service Google jobs in Georgia?

The most popular types of Customer Service Google jobs in Georgia are:

What are popular job titles related to Customer Service Google jobs in Georgia?

For Customer Service Google jobs in Georgia, the most frequently searched job titles are:

What cities in Georgia are hiring for Customer Service Google jobs?

Cities in Georgia with the most Customer Service Google job openings:

Infographic showing various Customer Service Google job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Strategic Alliance Manager III, Security, Google Cloud

Google

Atlanta, GA • On-site

Full-time

Re-posted 26 days ago


Google rating

8.8

Company rating: 8.8 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

48th of 247 rated software companies


Job description

info_outline
X Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Austin, TX, USA; Chicago, IL, USA; New York, NY, USA.
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in management consulting, business development, alliances, or channel sales.
  • Experience in a quota carrying Security Sales role with Managed Security Service Providers (MSSP) or security resellers.
  • Experience managing business performance of partners and mapping partner capabilities and priorities to meet/exceed quarterly revenue targets and drive quarterly business reviews with key security partners.

Preferred qualifications:
  • Experience in a quota carrying enterprise sales role.
  • Experience developing Artificial Intelligence (AI) integrations and use cases.
  • Experience with Security Operations (SecOps) toolset including Security Information and Event Management (SIEM), Security Orchestration, Automation, and Response (SOAR), Threat Intelligence and Endpoint Detection and Response (EDR) tools.
  • Experience building joint offerings, while-label or Original Equipment Manufacturer (OEM) offerings between Software-as-a-Service (SaaS) Security solutions and Service Providers.

About the job
The Security team's mission is to work internally across all the business and functional teams that interface with Google's partners to help shape a cohesive cross-product area engagement strategy for Google. We work with the entire security industry to fight against cybercrime.
As a Security Strategic Alliance Manager, you will embed Google's Security suite of products with Partner's existing go-to-market strategy. Joining experts in cloud computing, big data, machine learning and cybersecurity, you will help build out the next generation of security intelligence solutions. In this role, you will be responsible for developing our engagement with a number of our strategic Managed Security Service Providers, Telcos, Global System Integrators (GSIs), and Cloud Partners. You will collaborate with Sales, Marketing, and Product Management and be the focal point for all matters. You will be responsible for achieving goals, developing security sales, and driving partner success for a number of strategic partners. Acting as a true thought leadership partner, you will challenge, advise, and support our Business and Product teams to optimize our engagement strategy. You will immerse yourself in data collection, draw insight on macro trends and future market developments from analysis of the Service Provider/ MSSP industry, and then take a higher level view to develop compelling, synthesized recommendations. You will persistently explore and uncover the business strategies of these partners, and fully grasp how our range of product offerings both complements and differ with theirs.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $147000 - $213000 (USD) 66.67% bonus target equity benefits
Learn more about benefits at Google .
Responsibilities
  • Own the process of growth acquisition through selected partners to meet assigned goals, selling to partner accounts and facilitating business opportunities after the initial sale.
  • Develop and execute on business plans that provide consistent year over year business growth in selected partner accounts.
  • Maintain a consistent set of Sales, Technical and Marketing benefits to partners that will facilitate their growth.
  • Build connections with Sales Managers and Partner Solutions to drive partner attach in all accounts.
  • Provide input on business opportunities, agreement discussions, market announcements, and executive decision-making. Drive consensus on outcomes that balance both value and risk.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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