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Customer Service Fulfillment Manager Jobs (NOW HIRING)

Cresco Labs

Order Fulfillment Supervisor

Uxbridge, MA · On-site

The Order Fulfillment Supervisor coordinates routes and schedules for transport of orders to our dispensary customers, under the direction of the Order Fulfillment Manager. This is a cross-facility ...

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Cresco Labs

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... consumers, customers, and communities alike. With a focus on Social Equity and Educational ... This individual reports into our Order Fulfillment Manager and ensures all incoming and outgoing ...

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Fulfillment Associate

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... customer service standards * Operate electronic scanner to ensure orders are correctly packed and ... Fulfillment Manager Benefits & Perks: * Stay Healthy: Enroll in comprehensive benefits & insurance ...

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Customer Service Rep II

Deerfield Beach, FL · On-site

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This position will report to both the Replenishment Manager. This position is responsible for ... service fulfillment. * Maintain accurate records of orders, dispatch logs, and delivery ...

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Warehouse & Delivery Manager

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Route Merchandising/Delivery, Equipment & Service, and Fulfillment. We need a manager who is as ... customer service are everyone's responsibility. Ideal Experience: * Multi-Unit Operational ...

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As of Sep 11, 2026, the average yearly pay for customer service fulfillment manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

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Order Fulfillment Supervisor

Uxbridge, MA • On-site

Cresco Labs
Offices of Health Practitioners • 1 - 5K employees
Learn more about Cresco Labsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Cresco Labs rating

6.9

Company rating: 6.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. 
 
Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. 
 
At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. 
 
If you're interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco Labs is seeking an Order Fulfillment Supervisor to join our Massachusetts facilities. The Order Fulfillment Supervisor will oversee the efficient and accurate fulfillment of sales orders in anticipation of their delivery as well as assist overseeing Logistics. The Order Fulfillment Supervisor coordinates routes and schedules for transport of orders to our dispensary customers, under the direction of the Order Fulfillment Manager. This is a cross-facility role, with homebase at Uxbridge, while also overseeing the team in Fall River. 

CORE JOB DUTIES 

  • Training and onboarding Leads, Agents, and Drivers 
  • Tracking maintenance records for delivery vehicles 
  • Ensuring leads and agents are performing daily tasks correctly and efficiently  
  • Administering coaching and discipline, as needed, partnering with the department Manager or Human Resources where appropriate.  
  • Monitoring WI's/SOP's 
  • Implementing and testing new WI's/SOP's to increase productivity  
  • Taking daily attendance 
  • Attending weekly meetings with Order Fulfillment Manager to discuss delivery rejections, root causes, countermeasures, and other relevant matters 
  • Conducting daily meetings for Leads, Agents, and Drivers 
  • Recordkeeping of Delivery Rejection log, and Daily Performance log  
  • Problem-solving inventory discrepancies  
  • Keeping track of Order Fulfillment inventory  
  • Approving Timecards  
  • Approving/Denying time off for Leads, Agents, and Drivers 
  • Interviewing potential candidates  

Fulfilling Orders  

  • Communicating with Sales, as needed 
  • Oversee the accuracy of manifests for sales orders of finished goods for delivery 
  • Oversee toting and sealing all finished orders for delivery 

Delivery schedule  

  • Collaborating with the Order Fulfillment Manager/Sales regarding delivery scheduling  
  • Placing customer orders on schedule based on logistics, on-hand inventory, and customer requests  

REQUIRED EXPERIENCE, EDUCATION AND SKILLS 

  • Relevant educational background or 1-3 years of experience in Inventory Management, Logistics, Business Administration, Order Fulfillment, or similar  
  • Two years of experience in a position with supervisory/managerial responsibilities with demonstrated experience managing agents and operations   
  • Strong attention to detail and ability to adhere to strict policies and procedure  
  • Well organized and ability to keep deadlines  
  • Works well with all peers  
  • Effective communication skills  
  • Effective time-management skills and ability to multi-task  
  • Ability to work in a fast-paced, changing, and challenging environment   
  • Strong Excel, Word, and general computer knowledge  
  • Requires work around plant material, which could include exposure to plant pollen and/or dust. 
  • Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.  
  • Requires ability to lift up to 50 lbs to torso level. 

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. 

Pay Range
$55,000—$60,000 USD

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry 
  • The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act ("CCPA") Notice to Applicants:Please read the California Employee Privacy Notice ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting CCPAnotice@crescolabs.com Reporting a Scam:
Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-l

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