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Customer Service Engineer Jobs in Washington, DC

ProteQ

Field Service Engineer

Herndon, VA · On-site

$97K - $130K/yr

Identify customer requirements and assist in developing logistics support strategies, including ... executives, engineers, field personnel, and international service providers. * Strong ...

AHU Technologies, Inc.

Service Engineer

Washington, DC · On-site

$65K - $90K/yr

  • Medical

  • Life

  • Retirement

  • PTO

This position is for an experienced service engineer who is detail oriented. Responsibilities ... We have been providing IT solutions to customers from different industry sectors, helping them ...

Bio-Techne

Field Service Engineer

Washington, DC · On-site

$66K - $109K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Field Service Engineer (FSE) provides technical expertise and leadership in the installation ... Key Responsibilities: Customer Support & Communication * Provide timely, appropriate, and ...

Bio-Techne

Field Service Engineer

Washington, DC · On-site +1

$66K - $109K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Field Service Engineer (FSE) provides technical expertise and leadership in the installation ... Key Responsibilities: Customer Support & Communication * Provide timely, appropriate, and ...

Orion Talent

Field Service Engineer

Washington, DC · On-site

$63K/yr

A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be ...

R3 LLC

Field Service Engineer II

Ashburn, VA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Field Services Engineer II, you provide advanced, client-facing technical support across ... You combine technical expertise with excellent customer service to ensure client systems are ...

Amat

Field Service Engineer

Manassas, VA

$37 - $51.20/hr

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use ...

Applied Materials

Field Service Engineer

Manassas, VA · On-site

$37 - $51.20/hr

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use ...

RavenTek

Field Service Engineer

Washington, DC · On-site

$147K - $157K/yr

Field Service Engineer Department: Operations - Services Reports To: RavenTek Program Manager ... Excellent communication skills, including customer engagement and technical troubleshooting.

Siemens

Field Service Engineer

Leesburg, VA · On-site

$74K - $128K/yr

Field Service Engineer - Northern Virginia: Leesburg, Manassas, Sterling Here at Siemens, we take ... We do this through empowering customers by combining the real and digital worlds. Improving how we ...

Johnson Controls

Field Service Engineer

Arlington, VA · On-site

$45 - $55/hr

  • PTO

We are seeking a commercial or industrial Field Service Engineer who has a desire to learn and grow ... Provide training and associated manuals and documentation to customers on electronic control ...

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Showing results 21-40

All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Washington, DC

Customer Service Engineer information

See Washington, DC salary details

$44.2K

$89K

$122.8K

How much do customer service engineer jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service engineer in Washington, DC is $88,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $101,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
What are popular job titles related to Customer Service Engineer jobs in Washington, DC? For Customer Service Engineer jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Customer Service Engineer jobs in Washington, DC look for? The top searched job categories for Customer Service Engineer jobs in Washington, DC are:
Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $88,954 per year, or $42.8 per hour.

Field Service Engineer

ProteQ

Herndon, VA • On-site

$97K - $130K/yr

Full-time

Posted 24 days ago

Job description

ProteQ is a professional services company providing technical, engineering, logistics, business, and program management support to government and commercial clients. Our capabilities include complex systems integration, engineering, field operations, test and evaluation, environmental, health and safety (EHS) programs, audit services, and lifecycle program execution.
Supporting national security missions has been at the core of ProteQ since the company's founding. We specialize in the maritime domain, with extensive expertise in manned and unmanned undersea systems and operations. Our team has successfully led complex defense programs, integrating and transitioning advanced technologies from concept through operational deployment while providing technical, engineering, logistics, and executive-level support to our customers.
ProteQ is seeking a Field Service Engineer to support domestic and international field operations involving maritime systems, logistics, and technical project execution. This role is responsible for planning, coordinating, and executing field logistics and maritime operations in support of customer programs, ensuring projects are completed safely, efficiently, and in compliance with applicable U.S. and international regulations. The Field Service Engineer works closely with project managers, engineering teams, customers, subcontractors, and logistics providers throughout all phases of project execution. This position reports to the R&D and Field Support Manager.
Employment in this position is contingent upon contract award.
Responsibilities
As a valued team member, your role will encompass the following essential tasks:
  • Identify customer requirements and assist in developing logistics support strategies, including cost, manpower, resources, schedules, facilities, materials, and services necessary to execute customer programs.
  • Coordinate field logistics and maritime operations throughout the project lifecycle, ensuring support is delivered at the right place and time.
  • Conduct advance site surveys to identify operational requirements, evaluate available resources, and provide recommendations to project leadership.
  • Develop, implement, and execute Operations and Logistics Support Plans for domestic and international projects.
  • Research, source, and coordinate transportation resources, vessel charters, port services, cargo handling equipment, and other logistics support assets.
  • Coordinate project mobilization and demobilization activities, including cargo loading, transportation, offloading, asset accountability, and return of customer equipment.
  • Support afloat operations, including loading, launch, recovery, handling, and transportation of marine systems and equipment. Provide afloat crew augmentation when required.
  • Coordinate domestic and international shipments, including import/export activities, customs documentation, freight forwarding, and final delivery to customer locations.
  • Ensure hazardous materials (HAZMAT) shipments are properly classified, packaged, marked, labeled, documented, and transported in compliance with applicable regulations. Review shipping documentation and assist in identifying undeclared hazardous materials.
  • Monitor transportation schedules and shipment status from pickup through final delivery, proactively resolving logistics issues to minimize project impacts.
  • Coordinate directly with overseas (OCONUS) logistics providers, freight forwarders, port authorities, and local agents in support of maritime exercises, demonstrations, and field operations.
  • Serve as an on-site safety team member, promoting safe work practices and ensuring compliance with company and customer safety requirements.
  • Communicate effectively with customers, suppliers, subcontractors, shipping agents, and project teams to ensure successful execution of project objectives.
  • Procure project materials, equipment, and services while balancing cost, schedule, and quality requirements.
  • Maintain accurate records of project assets, warehouse inventory, shipping documentation, and logistics activities.
  • Prepare project status reports, logistics updates, and after-action reports for customers and company leadership.
  • Proactively identify operational challenges and implement effective corrective actions to maintain project schedules and mission success.
  • Perform other field service, logistics, and maritime operations duties as assigned in support of ProteQ programs.

Required Qualifications
  • Bachelor's degree in Maritime Studies, Logistics, Supply Chain Management, Engineering, or a related field; or a minimum of six (6) years of relevant maritime industry experience or honorable U.S. military service supporting afloat and/or ashore operations.
  • Demonstrated experience planning, coordinating, and executing field logistics and maritime operations in support of commercial or government programs.
  • Working knowledge of maritime operations, including cargo handling, vessel loading and offloading, material handling equipment, containerization, palletization, and cargo blocking and bracing.
  • Experience planning and executing safety-focused field operations in compliance with applicable OSHA, NAVOSH, U.S. Coast Guard (USCG), and Code of Federal Regulations (CFR) requirements.
  • Experience coordinating domestic and international logistics, transportation, and import/export activities is preferred.
  • Ability to research, interpret, and apply Hazardous Materials (HAZMAT) and Dangerous Goods transportation regulations across multiple transportation modes.
  • Excellent written and verbal communication skills, including the ability to prepare reports, brief project teams, and communicate effectively with customers, executives, engineers, field personnel, and international service providers.
  • Strong organizational, planning, and problem-solving skills with exceptional attention to detail and a commitment to safety, quality, and meeting project deadlines.
  • Demonstrated ability to work independently with minimal supervision while effectively managing multiple priorities in a fast-paced, dynamic environment.
  • Proven ability to work collaboratively as both a team member and team leader.
  • Familiarity with enterprise resource planning (ERP) or logistics management systems.
  • Willingness and ability to travel domestically and internationally, including extended assignments in support of customer operations.
  • Active U.S. Passport or the ability to obtain one.
  • Must be a U.S. citizen and able to obtain and maintain a U.S. Department of Defense security clearance.

Desired Qualifications
  • Familiarity with uncrewed maritime systems and associated support equipment, including Uncrewed Underwater Vehicles (UUVs), Remotely Operated Vehicles (ROVs), and Launch and Recovery Systems (LARS).
  • Experience supporting U.S. Department of Defense (DoD) and U.S. Navy (USN) afloat operations, expeditionary logistics, and transportation activities.
  • Current or previous Hazardous Materials (HAZMAT) Shipper Certification with knowledge of U.S. Department of Transportation (DOT), International Air Transport Association (IATA), and International Maritime Organization (IMO) Dangerous Goods regulations.
  • Current OSHA and/or DoD Forklift Operator certification.
  • U.S. Coast Guard Merchant Mariner Credential (MMC) and/or Operator of Uninspected Passenger Vessels (OUPV "6-Pack") License, or U.S. Coast Guard Captain or Mate License.
  • Knowledge of project management principles and methodologies; formal project management training or certification is a plus.
  • Demonstrated proficiency with macOS operating systems, including the ability to effectively manage day-to-day computing, productivity, and collaboration tasks in a Mac-based environment.
  • A minimum of 10 years of experience using the Microsoft Office Suite, including advanced proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams, with the ability to prepare executive-level reports, presentations, data analyses, and communications.
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About ProteQ

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

11 - 50 Employees

Headquarters location

Herndon, VA, US

Year founded

1996

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