ZipRecruiter

Log In

1

Customer Service Email Agent Jobs in Springfield, MO

Smurfit Westrock

Sr. Asst, Customer Service

Springfield, MO · On-site

$17.50 - $24/hr

Opportunity summary: As a Customer Service Representative (CSR), you will represent Smurfit ... Record, organize, and process orders and/or inquiries received by telephone, email, and/or through ...

Westrock

Sr. Asst, Customer Service

Springfield, MO · On-site

$17.50 - $24/hr

Record, organize, and process orders and/or inquiries received by telephone, email, and/or through ... Suggest alternative products or services to meet customer needs when appropriate * Serve as a ...

Smurfit Westrock

Sr. Asst, Customer Service

Springfield, MO · On-site

$17.50 - $24/hr

Record, organize, and process orders and/or inquiries received by telephone, email, and/or through ... Suggest alternative products or services to meet customer needs when appropriate * Serve as a ...

previous page

Showing results 41-60

All JobsCustomer Service Email Agent JobsCustomer Service Email Agent Jobs in Springfield, MO

Customer Service Email Agent information

See Springfield, MO salary details

$8

$16

$24

How much do customer service email agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer service email agent in Springfield, MO is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.12 per hour, depending on experience, location, and employer.
Infographic showing various Customer Service Email Agent job openings in Springfield, MO as of June 2026, with employment types broken down into 1% As Needed, 37% Full Time, 58% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,377 per year, or $16.5 per hour.

Sr. Asst, Customer Service

Springfield, MO • On-site

Smurfit Westrock
Paper Manufacturing
Learn more about Smurfit Westrockexternal

$17.50 - $24/hr

Other

Re-posted 7 days ago

Smurfit Westrock rating

7.3

Company rating: 7.3 out of 10

Based on 280 frontline employees who took The Breakroom Quiz

Job description

Opportunity summary: As a Customer Service Representative (CSR), you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will receive and process routine customer orders, inquiries, and/or customer issues related to orders. You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.

How you will impact Smurfit Westrock

  • Represent values and deliver excellent service through each interaction

  • Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact

  • Run customized reports and share data with customers

  • Provide pricing, inventory availability and production schedule information to customers

  • Track order activity and alert appropriate staff of any potential delivery problems

  • Partner with Quality Manager to resolve routine customer issues

  • Suggest alternative products or services to meet customer needs when appropriate

  • Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction

  • Track warehouse inventories and update customers on order status

  • Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution

What you need to succeed:

  • High School diploma or G.E.D.

  • Must have 3+ years of customer service-related work experience

  • Previous experience in manufacturing industry is preferred

  • Demonstrate a customer-oriented mindset and ability to operate with customers\u2019 best interests in mind

  • Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions

  • Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development

  • Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

What Smurfit Westrock employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply